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Reviews (11,190)
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Reviewed 3 weeks ago via mobile

Should have listened to the other negative reviews.

Just had $200 US taken right out of my wallet. I locked my wallet it in my suitcase and put the key in another suitcase - under clothes.

Spoke to the front desk, security, managers- they wrote up their "reports" and haven't done anything.
Says it takes 24-48 hours to "review" the door pass. By that time, I'll be back on an airplane. How convenient.

Spoke to sunwing rep- Took down his report and suggested I go to the police station that's 30 minutes away! Not happening. If they are willing to steal $200, who knows what else they're capable of.

Spoke to another traveller- same thing happened. Apparently they wait until your about to leave and then take your cash.

Don't stay here- its unsafe. The resort isn't that great either. The beach is disgusting. Tons of seaweed- couldn't even go in the water.

Also the vendors harass you. When I say harass you, I mean even if you say "no", they'll place an item in a bag and tell you to pay them later. Very annoying.

Thanks Royalton, I'll never travel to the Dominican ever again !

Stayed: June 2018, travelled with family
Thank Jumby2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 1 week ago

Dear guest,

Thank you very much for taking a moment of your important time to provide us your amazing review of your recent stay in our property.

We would like to offer you our most sincere apologies for the inconveniences you had during your stay in our property, we are going to make sure and share your comments with our whole management in order to make improvements.

Our staffs are our biggest asset as they are very professional and really hardworking people always striving to create amazing experiences for our very valued guests; we sincerely regret the inconveniences with our luxury services you had in our property, you can rest assured this information is going to be to our Guest Service Manager In order to make a deep investigation and find out what address happened in this particular case.

Regarding the lost you had in your wallet our security department completed an investigation and unluckily we do not have any further information of the case but in our property we always encourage our valuable guests to use our security box for us to avoid situations like this, your observations are going to be shared with our whole management for us not to have similar situations in the near future.


We would like to have the chance of welcoming you back in the near future for us to try our best and create an amazing experience for you.


Best regards,

Stefano Sturni
Resorts Manager Royalton Punta Cana Resort & Memories Splash Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Our visit to Royalton in Punta Cana was an excellent experience the atmosphere in the resort was exceptionally good the services,rooms and friendly staff the food was delicious
I would definitely be visiting this place again

Stayed: December 2017, travelled with family
2  Thank Nazir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 3 weeks ago

Dear guest,

We feel very glad learning you had a very nice stay with us in our property and we would like to thank you very much for the time you took to provide us your amazing review of our property.

Our staff are characterizes for being charming, helpful and they are always trying their best to create amazing experiences for our very valued guests, we are very glad they were up to your expectations, you can rest assured all your positive comments are going to be share with them.

In our restaurants we offer the best International Gourmet Cuisine for our valuable guests to embark in a journey of delicious experiences; it makes us so glad you could fully enjoy our variety of food and highlighted it as great.

Our main goal is to provide the best quality of service to our very valuable guests; it makes us so glad to learn we achieved our goal and created magnificent memories to you all and will remain for life.

It feels amazing to learn you had a smooth return home and we would love to have the chance of welcoming you back in the near future for us to try our best and keep crating the best experience for you.

Best regards,

Stefano Sturni
Resorts Manager Royalton Punta Cana Resort & Memories Splash Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Just returned on June 10th from another wonderful vacation at Royalton Punta Cana, what can I say every time we go it gets better and better , we love it there , fantastic food and staff , we are always treated liked royalty by everyone , can’t wait to go back again , would also like to mention the wonderful staff of Travelsmart especially Gaby , Milla, Aurelian, Mayra and Danuisa, they are the best , can’t wait to see you all again ❤️

Stayed: June 2018, travelled with family
2  Thank juan6092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 3 weeks ago

Dear guest,

We feel very glad learning you had a very nice stay with us in our property and we would like to thank you very much for the time you took to provide us your amazing review of our property.

Our staff are characterizes for being charming, helpful and they are always trying their best to create amazing experiences for our very valued guests, we are very glad they were up to your expectations, you can rest assured all your positive comments are going to be share with them.

In our restaurants we offer the best International Gourmet Cuisine for our valuable guests to embark in a journey of delicious experiences; it makes us so glad you could fully enjoy our variety of food and highlighted it as great.

Our main goal is to provide the best quality of service to our very valuable guests; it makes us so glad to learn we achieved our goal and created magnificent memories to you all and will remain for life.

It feels amazing to learn you had a smooth return home and we would love to have the chance of welcoming you back in the near future for us to try our best and keep crating the best experience for you.

Best regards,

Stefano Sturni
Resorts Manager Royalton Punta Cana Resort & Memories Splash Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Everything is great about this resort except the service at restaurants and bars. Servers and bartenders could be rude and unhelpful despite tipping - especially the bartenders at the martini bar. Once a bartender took my $5 tip and didn’t even get me a drink - or ask what I wanted - just took it and walked away! (My fault for handing it to him before getting a drink I guess?). Resort is beautiful, food is average, housekeeping great, diamond club amenities great, our butler, Carolina, was amazing and so sweet. But service was just so bad - except for hibachi - we did have good service there. We never got drinks at the buffet for breakfast and would have to hunt down a water pitcher ourself and fill our own glasses. We had about 50 people in our group for a wedding - the cocktail hour they provided did have great service and the coordinator, Ines, was wonderful, very accommodating and helpful! Royalton white sands service was incredible, and far superior to Punta Cana. Hope the service improves as this is a huge downfall in an otherwise great resort.

Stayed: June 2018, travelled with family
1  Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 3 weeks ago

Dear guest,

We would love to express our gratitude for the time you took to provide us your review of your recent stay in our property.

Our staff are characterizes for being charming, helpful and they are always trying their best to create amazing experiences for our very valued guests, we are very glad they were up to your expectations, you can rest assured all your positive comments are going to be share with them.

Our main goal is to provide the best quality of service to our very valuable guests; it makes us so glad to learn we achieved our goal and created magnificent memories to you all and will remain for life.

It feels amazing to learn you had a smooth return home and we would love to have the chance of welcoming you back in the near future for us to try our best and keep crating the best experience for you.


Best regards,

Stefano Sturni
Resorts Manager Royalton Punta Cana Resort & Memories Splash Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We love this place,the food,the people,the food lol. I personally love seafood and they had a huge variety every day either for lunch or dinner. If it wasn't on the buffet and you asked for it the amazing staff will bring it to your table. We were taken care of by the wonderful Elizabeth and Adalgisa over at the dining room. If you needed something the amazing team from Travel Smart VIP, Mayra,Oscar,Aurelia,Mario Julio and Milagros took care of us all along our trip and were all the time making sure we were pleased. Jacqueline over at the spa is great. Definitely a place to spend a wonderful vacation! Royalton Punta Cana see you soon.

Stayed: June 2018, travelled with family
2  Thank myas7771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comunity1puj, Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for taking a moment of your important time to provide us your review of your recent stay in our property; it makes us so glad to learn you had a fantastic stay.

In our restaurants we invite our valued guests to treat their taste buds to a flavor sensation as they feast on eclectic cuisines from around the world. Enjoy local and international delights in buffet-style or a la carte dining venues, then grab a signature cocktail, and mingle with other guests at the many on site bars. Treat yourself to a mid-afternoon coffee and exquisite dessert at the café; In our restaurants we offer the best International Gourmet Cuisine for our valuable guests to embark in a journey of delicious experiences; it makes us so glad you could fully enjoy our variety of food and highlighted it as great.

Combining the charming culture of the Dominican Republic with a luxury product, exceptional service, and incredible attention to detail, the Royalton Punta Cana Resort & Casino promises the vacation of your dreams.

Royalton Punta Cana Resort & Casino is ideal for families and groups, and features a separate section dedicated to adults only vacations. With its All-In Luxury™ concept, regal furnishings, and laidback island atmosphere, our Punta Cana hotel is sure to awaken your senses and treat you to a luxury vacation unlike any other.

It feels amazing to learn you had a smooth return home and we would love to have the chance of welcoming you back in the near future for us to try our best and keep crating the best experience for you.


Best regards,

Stefano Sturni
Resorts Manager Royalton Punta Cana Resort & Memories Splash Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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