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Tortuga Bay Hotel Puntacana Resort & Club
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Reviews (670)
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389 - 394 of 670 reviews
Reviewed 5 November 2011

This place is truly amazing! Everything about this hotel is top notch. The level of service from the employees was second to none. The room and the view were breathtaking. We can't wait to go back. My wife and I have stayed at a lot of nice resorts but none as nice as Tortuga Bay! Get ready for a trip of a lifetime!

  • Stayed: November 2011, travelled as a couple
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5  Thank Justin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 6 December 2011

Dear Mr / Mrs Justin,

First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.


Yours sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2011

Beautiful place . Everyone nice. Great service. Food great .
BUT ONE ISSUE ........ One NIGHT On Website 780 DollarS ..... BUT THEY Leave OUT THE TAX 26 o/o ..... Which MakeS THE RooM 982 DollarS NighT .

SO BE CAREFUL .... AND GooD LucK

  • Stayed: October 2011, travelled with family
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9  Thank nora v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mrs. nora v,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2011

I had to write this after seeing the recent review were things were described as "awful"
Cant believe that is written by a true guest (maybe a competitor?)

If you have an issue with anything at this hotel, the villa manager will be right there to get it resolved if possible (some guests may be impossible to please!)

My wife and I will be making our 6th visit to TBH in November over the past 3 years. I travel the world for business and I use our time here for absolute relaxation and challenging golf.

The management and staff at TBH are what make this a super place to visit. We cant wait to go back next month. 25/30% of the guests are returnees which shows why it is so highly rated on this site.

If you can, go play golf next door at Cap Cana's punta espada (correctly rated #1 course in Carribean/Mexico). Much cheaper if you go and play from 2pm on). Also consider going to dinner at Mitre one night there just to walk around the Cap Cana Marina.

Another day trip is to go up north 1 hour and do the dune buggy ride on Macau beach (first there 30 years ago when I was a Peace Corps Vol. in the DR).

Have fun here and enjoy the DR!

dd

Room Tip: get ocean front villa and choose the second floor rooms
  • Stayed: April 2011, travelled as a couple
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5  Thank ddoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 12 October 2011

12th October 2011

Greeting from all the team members

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in November, and give you a “Leading” Experience.

Yours sincerely,

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Reviewed 26 September 2011

Everything that could go wrong went wrong! We were given a dirty bug infested room, and it took 4 day after we had first complained about it before the manager came to see the room. They then downgraded us to a smaller room and would not reinburse the difference. We will not be returning!

  • Stayed: July 2011, travelled as a couple
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50  Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 30 September 2011

30rd of September 2011

Greeting from Tortuga Bay,

Thank you for taking the time to communicate to us through Trip advisor why your stay at the Tortuga Bay did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve every maintenance issue, you must understand we are in the tropics and it is extremely difficult to control mother nature.

Would you please give me more information about your stay; In which villa did you stay in July to identify the staff involved. You mentioned you have spoken to the General Manager, I don’t recall or have any record of the incident my email is vcalcerano@puntacana.com.


I wish to make my best attempt in regaining your confidence in our hotel and I would like to invite you to Tortuga Bay for 3 days anytime at your convenience, depending on availability and experience the 5 star feeling you certainly deserve to have.

We have already evaluated how we can prevent these problems from occurring again in the future.

Please accept my sincerest apology for the inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest.

It’s our goal to retain you as a satisfied guest and will hope to serve you again soon.

Thank you,

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Reviewed 23 September 2011

We were at this wonderful resort last November and were so happy we are going back with our entire family in a month. We are golfers so getting the golf experience and playing at the Corales was a treat...a beautiful course along the ocean. The staff at Tortuga is very nice and helpful and speak better English than at other resorts at Punta Cana. Getting off and on the plane (customs, security) is very easy with the hotel's help. Breakfasts are very good. The exercise area could use more equipment but isn't used that much. The biggest issue here is getting hot water in our room...a continuing issue. Dinner at the hotel is pleasant enough but if you want more easygoing take your golf cart to the adjacent punta cana resort or for a nice view dinner at the marina.

  • Stayed: November 2010, travelled as a couple
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3  Thank bjjja97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 24 September 2011

24th September 2011

Dear Sir,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.


I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Warm regards

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