My husband and I were extremely impressed with Tortuga Bay. We have been all over the Caribbean and have never had the service we experienced at your hotel. Most noteworthy was meeting us at the airport and whisking us through Customs (both entering and exiting Punta Cana.) Facilitating our arrival and departure was worth everything. We were also extremely impressed that our "manager" Adriana actually asked us when we wanted our room cleaned. We have never had that experience before and that too, was extraordinary.
--A few suggestions: the food leaves much to be desired. We ate at Bamboo Restaurant and also La Yola--choices seemed limited (particularly for breakfast--same every morning)--and anything from the kitchen was not up to par (at least during the time we were there.)
--also would suggest that you purchase another treadmill for your gym--other machines were not functioning well--especially the elliptical and one of the stationary bikes.
--recommend an awning or some shade for the outdoor patios
--the room (#6203) was absolutely wonderful--perfect view and clean and spacious but please get other blankets for the bed--they were really terrible--and we needed blankets even without air conditioning.
In general, a wonderful few days and we do suspect we will return. Thank you very much,
Sylvia R. Karasu, M.D. (New York City)
- Official Description (provided by the hotel):
- Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. ... more less
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