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“just what we hoped for with VIP service from start to finish”

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Tortuga Bay Hotel Puntacana Resort & Club
Ranked #7 of 114 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Reviewed 31 August 2009

I was looking for a low key but top quality spot to spend the only 4 precious nights i could steal away with my family, this proved to be a perfect spot. We had a 2 bedroom ocean front villa, it was absolutely perfect for my husband and myself and our 3 daughters, ages 20, 17 and 12. There was plenty of space and the doors opened right onto the beach, the location was spectacular. The service was not in your face but always available and with a smile. A real selling point for us was a direct flight and then a very easy and quick transfer to the hotel. It is just minutes from the airport. They have a VIP service that greets you at the airport and takes you through immigration and customs, this would be invaluable during peak travel times. It works the same on the return flight. With Punta Cana Club surrounding the property you have available to you 2 golf courses, water sports and several restaurants. We preferred Bamboo, that is the Tortuga Bay restaurant. There are also some restaurants in Punta Cana Village, they are worth a visit, and the hotel will taxi you both ways at no additional cost.
The restaurants in the village may be a bit less pricey than those directly on the resort. You can take advantage of the activities nearby or do nothing, Overall we all thought it was a great way to spend some quality family time.

  • Stayed: August 2009, travelled with family
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4  Thank JKSKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 2 March 2016

Dear Mr./Mrs. JKSKM,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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486 - 490 of 656 reviews

Reviewed 18 August 2009

Quick review with photos attached...VIP airport service was very nice. It is included when you stay in the Villas. We were upgraded to a 2 bedroom villa upon arrival. That was a fantastic way to start our vacation! Traveled with young kids and spent most of the time at the beach or the club pool. Beds were comfy. Had 3 treatments at the spa. All were very enjoyable. Food was average. Not bad, but not great. Golf cart was a nice touch. Staff helpful. Don't miss the eco lagoon. We went there several times and the kids got the biggest kick getting to swim with the fish. This is the perfect spot if you want to relax with your family. No nightlife, but a beautiful setting. Very serene and exactly what we were looking for. Even on *crowded* days you would only see about 10 people. This isn't the kind of place where you have to get up early to reserve a chair. There are plenty....and many under your own palm tree :)
Cheers! And Happy Travels!!

  • Stayed: August 2009, travelled with family
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5  Thank kenzielou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 2 March 2016

Dear Mr./Mrs. kenzielou1,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2009

Beautiful grounds, excellent service throughout. A beautiful beach and a huge property. Rent a golf cart to properly tour the whole place. The breakfast buffet was wonderful everyday. Beautiful golf course. Very worth the $35 to have them pick you up and walk you through immigration and customs (they own the airport) like you are a VIP.
The beaches run for miles and we had them practically to ourselves.
We had a junior suite which because it was low season, we were able to secure at their 40th Anniversary rate of $160/night, including breakfast buffet.
They have an ecological preserve with fresh water lagoons where you can swim and explore and a small village full of small restaurants, shopping and a bank. There is a shuttle which takes you there.
This is not a busy, party hotel. It is quiet, restful, with all amenities.
We'd go back tomorrow if we could.

  • Stayed: July 2009, travelled as a couple
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5  Thank LifeIsMyGame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 2 March 2016

Dear Mr./Mrs. LifeIsMyGame,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2009

Spent 4 nights 5 days in an Oceanfront One bedroom suite. Absolutely beautiful, enormous room. Extraordinary service throughout the hotel, but especially at Bamboo (which is the best restaurant in the resort). Fantastic beach. Great golf course. Truly outstanding.

  • Stayed: June 2009, travelled as a couple
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1  Thank HotelSnob15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. HotelSnob15,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2009

My boyfriend and I picked Tortuga Bay after reading negative reviews of most of the other resorts in Punta Cana, and after seeing pictures of the gorgeous private beach. The VIP pick up service at the airport was really nice, and we were in our villa about 25 minutes after arrival, complete with chilled champagne. Our villa looked right out onto the beach and the view was amazing. The service was great, 5 star all around...room service, the concierge, spa, it was all top of the line. But of course there are a few things we felt could have been better....

You can't drink the water from the tap, and every day they give you 2 8oz bottles in the morning and 2 at night, but if you want more water than that you have to pay for it. I drink tons of water and I thought this was a little ridiculous, a 5 star resort can't provide free drinking water?
The bed in the room was really hard, uncomfortable, and squeaky..which also seemed strange for a 5 star place. The TV also had horrible acoustics since the room had 20 foot ceilings, so we never used it.

Despite those minor complaints, we would definitely go back. The beach is vast and empty and beautiful and they clean it twice a day. The food was pretty good except after a week the menu got a little old, more specials and menu changes would be appreciated. The staff was very professional and helpful and the personal golf cart is really fun We ended up eating all our meals at Bamboo, room service, and at the beach. The Punta Cana Resort side is not nearly as nice and we never wanted to eat there. If you are fair-skinned, bring lots of suscreen, hats, etc. I got badly burned the 2nd day and it was no fun. The sun is really intense there! This is a great place for couples and families, it's like paradise!

  • Stayed: June 2009, travelled as a couple
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3  Thank PiggyBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. PiggyBrooklyn,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 114 Hotels in Punta Cana
Price Range: $885 - $3,113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. ... more   less 
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