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Reviewed 17 October 2017 via mobile

We visited Zoetry Agua Punta for our wedding anniversary. We appreciated that the resort had had a difficult time with the hurricane. However, that was a few weeks earlier and was no excuse for giving us a dirty damp room. The first thing that had to be done was to get the cleaners in to clean the room and to put aired bedding on the bed. The room still smelt incredible damp and was very unpleasant. The next morning we had the builders arrive and were subjected to hammering, knocking etc. The hotel had not mentioned before we arrived that they had building works ongoing. The staff were unpleasant, difficult to deal with and totally demoralised. There were no senior management on site and nobody was interested in trying to resolve our issues. We decided that we had to move to try and salvage our holiday. Even that was fraught,with the hotel at one stage stating that they wanted to impose a four night penalty on us for moving!!! The whole experience was a disaster and this hotel needs a major overhaul and extensive staff training.

Stayed: October 2017, travelled as a couple
5  Thank rew155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo C, General Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 20 October 2017

Taigüey / Greetings:

Dear guest,

I'm truly sorry to hear that your experience was not up to your expectations. On the behalf of our entire staff I would like to offer you our most sincere apologies.

We were affected by the hurricane in some of the areas, so I deeply regre to read that despite of our efforts to affect our guests the least possible due to the circumstances, you felt that the whole situation was not handled in the most appropiate way.

It's a shame for all of us to hear you say that our staff was unpleasant, because we all have been working so hard for our guests and trying to please them and accomodate them the best way possible, nevertheless, we understand your points and also know that there is always room for improvement.

Please feel free to contact us to discuss more about your experience, as we are so concerned to learn that we were unable to impress you.

We kindly hope to hear from you and have the opportunity to serve you again in the future.

Cordially,
Eduardo Clemente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Words will not adequately express the feelings in our hearts regarding Zoetry Agua and the WONDERFUL Dominican people we met during our stay!!

My breath was taken away as the wooden Zoetry doors were opened by the most radiant smiling man! I am sorry I never caught his name, but I hope he knows that his smile and wave touched my heart and moved me to tears! :D It was a perfect welcoming touch. As we emerged from our van we were greeted with "Welcome home" and overwhelmed with the smiles and the wonderful things handed our way. We had the pleasure of checking in with Marleny and Eddy, who went out of their way to ensure the best room for us. We were touched by your kindness.

We were then introduced to our amazing butler, Ramon M., who showed us around and took us to our beautiful swim up room. The grounds are immaculate, and Zoetry Agua exudes a tranquil natural feel- from the tropical foliage to the soothing music... We felt like we were in heaven!

The food was incredible!!! One of our favorite meals was the Dominican themed evening at Piragua. The icing on the cake was when the Dominican Trio (music) came in and serenaded each table. Just perfect.

While the rooms, setting, and food were all incredible...it was the Dominican people we met that made the experience over-the-top amazing!!! As I mentioned, Marleny and Eddy made check in a dream. Ramon M was an incredible friend to us, always there to help us and provide a warm smile. Thank you, Ramon for all you did for us to make our trip so special!!! There is a long list of others who have a special place in our hearts. Rudy (Presidente 2020!) was always so happy and willing to help us, Estefani (from Indigo..LOVE HER!), Wanda and Yessica (Indigo.. so sweet and always called us by name..loved them too!), OLIVER!, Junior (our amigo!!!) Hansel, Gregario (Indigo), Rossy, Vanessa, Marcello, Harlent, Wander, Nairobi, and so many more. A huge thank you to you all!! We miss you already. :)

We also loved the horseback ride on the beach and the couples massage!! The spa pool area is FANTASTIC for a quiet zen getaway. A very sweet lady (I am sorry I didn't catch her name) gave us warm scented neck pillows. That was an amazing touch, gracias.

I highly recommend Zoetry Agua for anyone seeking a relaxing vacation in a beautiful setting with incredible food and even more incredible people!! We WILL be back!!

Room Tip: Ask your butler for pool floaties and use them! Awesome!
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank dustedice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo C, General Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 20 October 2017

Taigüey / Greetings:

Dear guest,

We truly appreciate your review concerning the outstanding experience you lived at our amazing Zoëtry Agua luxurious Place.

Just like you, we have been greatly touched by your comments. It was such a wonderful pleasure for all of us to have you here and to take special care of you.

Thank you for letting us know that your stay was a fantastic one, Please comeback soon!

Cordially,
Eduardo Clemente

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Reviewed 14 October 2017 via mobile

We decided to come to zoetry hotel for group vacations, and have fun

Since we arrived we where assisted by a butler who’s name was willyn, he took great care of us during our stay.

The beach was great, and the service very professional

Stayed: October 2017, travelled with friends
Thank Buckets48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo C, General Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 20 October 2017

Taigüey / Greetings:

Dear guest,

I would like to thank you for taking the time to share your experience with us and other travelers.

It is gratifying to hear that you enjoyed your vacation among us. We highly appreciate knowing that you enjoyed our services in general.

On behalf of our entire team I would like to express our thanks for having given us the opportunity to serve you. We hope to have you back again to pamper you again.

Cordially,
Eduardo Clemente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 14 October 2017 via mobile

First trip to Punta Cana... Second experience at a Zoetry resort. It definitely lived up to the expectation. The service at Zoetry Aqua was second to none. This was our first time with a butler for our entire trip. Our butler Willyn gave us top notch service no matter what we requested. If we wanted it, he found a way to get it for us and always with a smile on his face. The food was excellent at all four restaurants especially with the service from Hansel. Overall, the service at Zoetry from top to bottom was great. I highly recommend a trip to Punta Cana.


I want to gived special thanks to our groups manager from Zoetry Stephanie, amazing attentions since we have contact with her. Very professional.

Stayed: October 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo C, General Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 20 October 2017

Taigüey / Greetings:

Dear guest,

I wanted to let you know how much I appreciate your feedback regarding the experience you lived at our Zoëtry Agua.

I am delighted to read that our staff took such a good care of you during your stay and thank you for highlighting those who went above and beyond.

Thanks once more for the opportunity you gave us to assist you... We can't wait to have you back to our Paradise again.

Cordially,
Eduardo Clemente

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Reviewed 13 October 2017 via mobile

This is my first time in Punta Cana. Traveling to our 2nd Zoetry resort with friends. Food and service was beyond expectations.

The staff is really professional good services!!


We had a great butler services Willyn took great care of us, make special dinner every night, special breakfast, and the best always available for us

Thanks zoetry for this wonderfully vacations. One more things this trip without Stephanie our group manager from zoetry, she’s was allways making sure all the rooms where ok until we checke out !!!

Stayed: October 2017, travelled with friends
Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo C, General Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 20 October 2017

Taigüey / Greetings:

Dear guest,

We are very happy to read your comments and to realize that we met all of your expectations.

It feels great to read your comments which confirm to us that our guest value our efforts and that they enjoy all of our services, especially our staff's attentions. Great to hear that our Butler service was of your liking.

I kindly remain at your service hoping to serve you sometime soon!

Cordially,
Eduardo Clemente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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