The room was clean but run down and dated. The AC worked pretty well some of the time. The staff was inattentive and pretty unhelpful when trying to plan out our days. For the money it was OK but we wouldn't stay here again.More
The room was clean but run down and dated. The AC worked pretty well some of the time. The staff was inattentive and pretty unhelpful when trying to plan out our days. For the money it was OK but we wouldn't stay here again.MoreShow less
We're so sorry to learn you were dissatisfied. Also that our staff were unhelpful. This is very disturbing and I will definitely look into this
Loved the location near to mahogony beach. Spring runs right into the ocean. Staff Anika in the restaurant amazing wanted to take her home with me.want home made ice cream go to scoops. Want a real Ja breakfast just beside scoops two people 600ja. Staff and security the best. Room clean and bed comfortable..
Thank you for your review. I'll pass on your comments to Anika
very friendly staff, clean and comfortable rooms with working desk and minibar. breakfast is included, not so fabulous but its ok. Hotel location isn't the best but it worth it. Walking distance to UB Track & Field sports bar.
Thanks for your feedback. We will be looking into the breakfast concerns
We stayed At Pineapple Court Hotel for New Year's weekend and it was lovely.
The staff, with the exception of 1 person, were very friendly, courteous, efficient, and helpful. The management team were also very pleasant. The rooms were a tad outdated, but very clean and well kept. We found the restaurant to be very affordable and the food was good. The only issues we had were with the wifi; we couldn't connect on any of or devices at all.
I would definitely stay there again. It's affordable, it's not fussy, it's in walking distance of shops and restaurants, and the staff were really pleasant.
Thank you so much for your review. I regret whatever experience you had with the staff. If you decide to share please feel free to contact me on my personal phone at 876-999-3147. Customer service is extremely important to us. We are trying to update the physical structure but the staff service is easily within our control. I also regret the wifi, our internet provider seems to be having some serious issues with the fibre, I believe it has since been addressed.(At least so far so good)
The hotel staff was friendly and helpful. The area in which the hotel is located not so much. One of the nights, there were a bunch of teenagers outside fighting at 1 am and caused quite a raucous. Overall, this hotel is average at best. Swimming pool and breakfast included.
Thank you for your review. I'm really sorry about the neighbourhood teenagers. Its a constant effort to try to have them appreciate the comfort and safety of our guest. Our security will be alerted to be more vigilant.
I enjoyed staying in the hotel. Very helpful, friendly and hospitable staff, comfortable rooms. All info asked for was provided - about shopping, taxi, beaches and the right people and places suggested. Only too loud music, in particular breakfast time. Not everyone is in the mood for music in the morning.
Thank you for your review and for the heads up on the music. I will pass on your comments and certainly address the music. Sometimes our team members sometimes get too much in their own vibe :)