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Reviewed 25 July 2018

We stayed at CSS July 1-8, 2018. With Club Mobay (strongly recommend this) we were whisked through the airport to awaiting drinks and appetizers. Then on the bus. The trip from Montego Bay to CSS is 1.5 hours. However, with a mini-party going and a pit stop along the way that is definitely not an issue. You're on Jamaica time now! Let me touch upon just a few things that stick in our minds about our week there.
* The staff is fantastic. This is our second trip to a Couples resort and we have never experienced any issues with the no tipping policy. Service is always friendly and the staff works hard.
* I don't think we can say anything about the food that hasn't been said. It's second to none. Selection is great, tastes amazing, high quality and all food service venues are top notch.
* If you have an issue with stairs then CSS may not be for you. There are lots. We enjoyed the exercise and definitely needed it.
* The beach and pool bar area was great. Flag service worked well but we chose mostly to get that walk in from our loungers to the bar. Afternoons at the pool bar were fun.
* The drink selection is amazing. Our room was well stocked daily with practically anything we asked for. Bars had a huge selection. There was an endless selection of drink types and liquor was top quality.
* We had room G12A. It's huge! It has a spacious bedroom with a large walk-in closet. PLUS it had a massive living room, larger than found in most houses (ours anyway!). The room and building needs some renovation and some paint but the resort seems to be trying to stay on top of this.
* If there was a negative at CSS, bars seemed to be often under staffed. At times there was a bit of a wait for drinks, sometimes with only one bartender working frantically to meet demand.
* Overall, we were happy with the value we got for what we paid. Would we return to CSS? If we don't it's not because we were dissatisfied.

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank LorneCindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CouplesSocialMgr, Social Media at Couples Sans Souci, responded to this reviewResponded 6 August 2018

LorneCindy,

Great to have had you with us and we are thrilled that you a fantastic vacation with us.

We look forward to having you back soon.

Regards,

Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

As my title states, I think this is an important aspect of Sans Souci, and what for me, makes this place a five star instead of four. There were some problems at this hotel. The room didn't look like the pictures and was a little dated with minor issues such as the water pooling up a bit in the shower. The minibar/fridge was a little cheesy with what you could order--no more than two Red Stripes in your room today mister. But then the positives were amazing. You can't order more than two Red Stripes, but you can order an entire bottle of Appleton rum. Um, okay, that works I guess. The view from our room overlooking the beach area was gorgeous. The food was all very good; although, for real jerk pork/chicken head out to the Ocho Rios Jerk Center in town (I'm sure there are other places as well).

But what really shines at this place is the people. Yeah, there were some people who seemed to be slightly irritated while working--I'm looking at you servers at the beach grill--but the majority genuinely seemed pleased to see you and show you the spirit of their country. The event planning team worked their behinds off to make their shows and events enjoyable, even if things didn't always work out. For instance, it poured rain on Jamaica night; I felt really bad as they set up for that for hours.

My only real suggestion for the place is to slowly work to update the rooms, and, for the love of gods, have an itemized bill when you check out. I say the last because, yes, it is an all inclusive, but you can obviously purchase optional stuff. We purchased the private candlelight dinner. Do it!! That was the Best food we experienced there and sitting and overlooking the ocean under a gazebo with a private server was just plain awesome. Anyway, when we checked out they told us a total, but they didn't print out what it was that was the extras. They verbally told us, but there was some confusion on wording for the couple's massage--they said two couple massages. Well, it was one couple massage for two people; hence, the word couple as it would be awkward to book a couple massage if you were solo. You would just have one masseuse standing around. But back to the point, we had to clarify it via the shuttle driver's cell phone in route back to the airport. They ended up charging the correct amount, but it would have been a quick point to settle if they just printed out a hard copy of the charges upon check out. Easy peasy.

Room tip: D building overlooks side of beach--quiet but can still see the action
Date of stay: July 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CouplesSocialMgr, Social Media at Couples Sans Souci, responded to this reviewResponded 6 August 2018

Mark S,

Thank you for sharing your feedback from your recent vacation.

We are pleased to know that overall you had a great vacation with us and we hope that upon your return we would have done our renovations which we expect to do next year.


With regards to an itemized bill, once requested you can get one so we are surprised to hear that was an issue. We are happy though that the issue was resolved and look forward to welcoming you back soon.

Regards,

Michelle G

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Reviewed 24 July 2018

This is second time staying at Couples (first time was Negril) and since while you can't beat 7 Mile Beach in Negril, I feel that the overall atmosphere of San Souci is far superior. Lush landscape, lots of things to explore, hidden hot tubs, mineral pool, etc. We spent most of our time at Sunset beach and the staff was amazing. Want to give a shout out to our girl Ashley at the Au Natural pool bar. Such a genuine person and made our stay that much better. There isnt anything I can think of that is negative other than it was definitely hotter this year than in the past but, of course, that is nothing the resort can control. When you go to the beach bar, tell them to add some jerk seasoning to your burger. Yum!!! We will most definitely be back.

Date of stay: July 2018
1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CouplesSocialMgr, Social Media at Couples Sans Souci, responded to this reviewResponded 6 August 2018

Brian S,

It was our pleasure to have had you with us and we hope to welcome you back soon.

Regards,

Michelle G

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Reviewed 23 July 2018 via mobile

Stayed in alot of hotels but this is far the best. The service is excellent with or without tips. Food is fresh and good prepared. If u are there you are in heaven. Would recommend it to anyone. Our honeymoon was there and i couldnt imagine a better place then this. Go to couples san souci and experience it yourself.
Three words : HEAVEN ON EARTH

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Jorisz17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CouplesSocialMgr, Social Media at Couples Sans Souci, responded to this reviewResponded 6 August 2018

Jorisz17,

THANK YOU! Love the endorsement.

We are thrilled to have had you with us and can't wait to welcome you back soon.

Regards,

Michelle G

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Reviewed 23 July 2018

We loved this resort! Was not over crowded with thousands of people. Everyone was super attentive! The food was amazing. We plan on going back as soon as we can! This is also a non tipping resort so not every person is expecting a tip for everything you do for them. I dont think they could change a thing!

Date of stay: July 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank josephreece91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CouplesSocialMgr, Social Media at Couples Sans Souci, responded to this reviewResponded 6 August 2018

josephreece91,


Thrilled to have had you with us and we hope you will be back soon.

Regards,
Michelle G

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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