What a complete disappointment. The property is newer and beautiful views. That's where it stops. The service was the worst I have experienced at an all inclusive property. Our rooms were not correct when we checked in and never really addressed to my satisfaction. Beware the resort credits for activities as you are charged a service fee on them at check out. We were encouraged to tip for every service to "improve" service despite this being all inclusive. The food was good but eating at restaurants takes a LONG time. There was never a go to manager to speak with, only the run around. We will never be back...
- Official Description (provided by the hotel):
- Moon Palace Jamaica is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more less
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