Weve never done a TripAdvisor review but this time is a must!
Soo where do we start...
Amazing first impression from the lobby entrance, being greeting with a flower, a cool drink and a ice flannel! Totally needed after a long journey :) - concierge and reception staff were both welcoming and friendly and would go out of thier way to ensure all our needs were met throughout the stay.
Being members we knew what to expect from a Palace Resort but the Jamaica experience topped all our expectations- from variety of food, attention to detail, cleanliness, location, AWE SPA , activies and entertainment.
Although luxury suites are not as spacious and on the same level as Cancun resorts (this is of no reflection to the hotel directly as they bought the site pre built and did what they could to refurbish with the Palace brand standard), they were however comfortable, fresh and clean with amazing ocean views.
Maid service was impeccable, we recieved 2 services per day (tidy and turndown) together with fresh evening treats and snack rounds. Minibar stocked daily without making any requests.
Room service 24hrs used 3x during our stay - this was found to be fast, efficient and accurate.
Shout out to the Spa Ladies... Pedi, mani and massage excellent with The Water Journey- a MUST for all guests.
If there is a negative then it will have to be the hard sell of the sales team especially to existing members to upgrade, but we appriciate buisness is business.
Beautifully kept grounds not a blade of grass out of place!
The buffet restaurant provided excellent all round cuisine and catering for vegetarians and all those meat lovers out there! Theres something for everyone- breakfast, lunch and dinner. Peter (definately our favourite host) was attentive to all our needs and provided a first class service no matter what shift he was working.
The cake shop.. prepare to indulge whatever the time of day or night.
Steak house one of the best steaks ever! Definately would have paid for this meal if we had too.
Snack Bar - great pool food served with a smile!
THE JERK PAN! wow. Freshly cooked authentic Jerk chicken served every day at 1230pm (its a must have)
Okay. So we spent 6+ hours a day on pool side and at the bar - and never had a dull moment or an empty glass. Service was first class with a smile, conversation and humor. The guys; Christopher G, Joshean, Xavier, Romaine B and Tyrone totally out did themselves ensuring we had a great time and made us feel like returning friends, even ensuring we were topped up with our favourite drinks.
Johnoy, Odeen, Romaine 1, Romaine 3 and Simone! They again did an amazing professional job in keeping customers entertained and happy during the stay. Always happy and lively even during 31degree heat! Evening entertainment was great and never to be missed- with the steel band and karaoke being our favourite. The inhouse band (Loud Bar) are incredible and provided a great atmosphere at the end of a long day.
Moon Palace to needs definately acknowledge the above staff as embassadors to their resort and a few extras (Elvis poolside waiter, Prince lifeguard supervisor, Alex aka "Blackichan" at Momo's) as without them our stay wouldnt have been as enjoyable and memorable as it was. For all of the above reasons we WILL be returning guests.
Date of stay: 8th - 22nd September 2017
Love from the Taylors x
- Official Description (provided by the hotel):
- Moon Palace Jamaica is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more less
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