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Moon Palace Jamaica
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Reviews (2,012)
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53 - 58 of 2,012 reviews
Reviewed 5 weeks ago

This resort is awesome. The views and atmosphere is spectacular. We had the partial ocean view room on the the 11 fl. The room was nice and clean. Bathroom was a nice size and updated. The food the there is tasty even at the buffet. Only thing i wish is that they had more of Jamaican fruits. SHOUT OUT to the staff there for providing us with excellent service, especially staff from the KIDS CLUB, they treated our son with love and care. They kids club was like Disney for our toddler. Special thank to Dwana, Jermaine, Dana and Setirah for excellent service there. In all Moon Palace Jamaica is a great place to Vac. xxxxx

  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Delano J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kemarlo C, Manager at Moon Palace Jamaica, responded to this reviewResponded 4 weeks ago

Dear Delano J,

Thank you for investing your time to share your amazing experience attained at our breath-taking resort.

We are elated to learn that our spectacular atmosphere, impeccable rooms along with our international buffet and awesome Playroom were all received with much gratification on behalf of you.

The team is overjoyed to be made aware that our excellent service executed by our staff was highly appreciated, be assured that the mentioned team members will be commended for their hard work.

Thank you once more for selecting us as your getaway destination, we hope to be bestowed the opportunity once more in creating unforgettable memories and unparalleled experiences.

Warmest regards,
Christina Mighty
Manager
Moon Palace Jamaica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Awesome Place to say, World Class Accommodation!! Love vacationing with Palace Resorts!! Wish they had more snack bars for grazing between meal times but that’s about the only negative thing I can think of!!

Stayed: May 2018, travelled with family
Thank Nolan360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kemarlo C, Manager at Moon Palace Jamaica, responded to this reviewResponded 4 weeks ago

Dear Nolan360,

The Moon Palace Jamaica team extends our gratitude towards the time taken to share your perfect rating review as a result of the luxurious accommodations on-site.

Our goal is to ensure that our standards and services surpass the expectancy of you our valued guests. We are thrilled that our teams' performance throughout your stay was an exceptional one, in pursuit of achieving guest satisfaction please be assured that we will endlessly work towards upholding the quality of our services.

We hope that upon planning your next vacation our Resort will be given the opportunity of creating more incredible awe-inclusive getaway experiences for you and your beautiful family.

Warmest regards,
Christina Mighty
Manager
Moon Palace Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018

Your day starts with a 90 minute ride from the airport, but once you are there it is well worth it.This place was great! From the first moment we walked into the beautiful glass walls and the tree chandeliers and were met by Michelle Weggans we knew it was going to be awesome. She was so warm and welcoming. She set us on our tour the next day, along with checking our activities for the week-using our $1500 resort credit (yes, that means every one of our activities all week was FREE sans the Jamaican tax!) We had an activity each day- konoko falls, catamaran sunset cruise, couples massage with the spectacular “water journey”, swimming with the dolphins, hover boarding and an aromatherapy massage with the water journey. Staci in public relations helped us with securing a room with a nice view of the property and beach. Then our FANTASTIC week began. We truly enjoyed the resort and the staff. We did take the property tour with Ivan and Alex. Both were super. Our food was outstanding all week. See our special review of the restaurants and cafes on the resort

Stayed: May 2018
4  Thank ourtake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kemarlo C, Manager at Moon Palace Jamaica, responded to this reviewResponded 4 weeks ago

Dear ourtake,

We are filled with excite having been in receipt of your wonderful review and being made aware of the admiration taken in our warm welcome extended to guests upon arrival, spectacular Lobby, the modern European decor, rejuvenating awe-spa and hospitable staff.

Our team works assiduously to ensure our guests receive impeccable services all throughout our facilities and an immaculate environment for all members of the family vacationing with us to have total enjoyment no matter the activities they participate in.

The team members to have extended outstanding services to you will most definitely be applauded for their impeccable execution likewise our team is elated to learn that delectable meals offered at our exquisite Restaurants were highly admired as highlighted in your review.

We hope to be bestowed the opportunity once more of hosting you to another remarkable Palace Resorts vacations.

Warmest regards,
Christina Mighty
Manager
Moon Palace Jamaica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018

Now that we’ve been home for a few weeks I needed to finally try to put some of this ultimate vacation into words. I can't even start to properly cover the amazing experience and vacation we had at Moon Palace Jamaica and the many people who made this week the best of our entire lives. From the minute we arrived to the minute we left, we were taken care of at a level we've never experienced before. It was truly an amazing trip in every way. The staff across every department and segment of Moon Palace were incredibly attentive to every detail, far beyond anything of which we could have dreamt. We were greeted and assisted at every turn. The facility and room was beautiful and the grounds and pools very well-maintained. Everyone went out of their way to ensure we had an excellent stay and vacation. Food allergies were taken very seriously and led us to make lifelong friends (and to learn new recipes); the help from various chefs was invaluable and was so very appreciated. Our favorite bartender created and brought us personalized concoctions and was always on the lookout to help us. Everyone across the board was exceptionally friendly, always knowing who we were among a sea of guests, greeting us with a friendly smile, and everyone went far above and beyond what we could have envisioned in our greatest dream of a vacation. The grounds everywhere were gorgeous and perfectly maintained. There’s no way to possibly explain this week in words or photos, but despite having read reviews that had me scared about safety and even this property, we could not have been happier or felt safer and more taken care of than we did during this week in Jamaica. From start to finish, sunrise to sundown, the adventures and activities and amenities were so tremendously fun and interesting and unique. And there’s no way to even begin describing the phenomenal food variety, taste and presentation across each restaurant as well as what was available at any time — which will have to be a review in its own rite. Just wow!

One piece of great advice we got was to go outside the resort with a cab driver and see the ‘real Jamaica.’ While we know even this view of Jamaica was limited, we were so grateful to the amazing “Eggie” who accompanied us for two days of our trip and added greatly to our awesome memories (it was so awesome the first day we had to spend a second day with him seeing more). We learned, saw and experienced so many wonderful things that we’d have missed without him. He is truly the best. You can ask for him at the resort. This in many ways was our trip highlight and some of our very best memories.

Special thanks to Executive Chef José Vallejo, Sous Chef Michael Campbell at the never-ending buffet, Chef Gardine at the Pier 8 restaurant, Volae and others… and also Sherene Lewis up front whose happiness and helpfulness still has me smiling, and Osharie, our favorite bartender of all time (although everyone rocked!) whose drinks and personality we are still trying to replicate. Anthony also helped us with arrangements throughout our stay and was so helpful. Chefs Adriano and José together along with the awesome service staff made our sunset beach dinner one we’ll never forget and just left us speechless and never wanting to go back home. There was nothing like this entire trip, in all the best ways possible.

Everyone and everything about our stay at Moon Palace and the amazing experiences in other Jamaican cities we saw with Eggie made this a week of a lifetime and one that could not be reproduced or exceeded. The entire week was breathtaking and wonderful beyond words. The entire trip experience still gives me happy tears and will always remain one of my best lifetime memories. There are too many wonderful people to name but we than you all greatly for everything you did to make our stay in Jamaica at Moon Palace a total success. Thanks so much to all of you! Thanks so much to all of you!

Room Tip: Don't be above or near the Loud Bar, which is REALLY "loud." Facing the ocean is best if you can.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kemarlo C, Manager at Moon Palace Jamaica, responded to this reviewResponded 4 weeks ago

Dear Lisa M,

Our team at Moon Palace Jamaica is delighted to be in receipt of your awesome review describing your most amazing trip achieved with us.

We are ecstatic to learn that our excellent services provided by staff, delicious food, and the breath-taking ambiance were admired by you our valued guests.

The impeccable conditions all throughout our facilities and grounds likewise the professionalism received through all interactions had on property are meticulously maintained by our team hence we are ecstatic this effort captivated your attention.

The mentioned staff members who contributed to your fulfilling experiences achieved whilst vacationing at our wonderful resort will be applauded for their wonderful services extended.

It was an utmost pleasure to have hosted you to such a remarkable Palace getaway, we look forward to creating more spectacular memories and experiences with you upon future vacations.

Warmest regards,
Christina Mighty
Manager
Moon Palace Jamaica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018 via mobile

Just finished a week long stay at the moon palace, excellent facilities. A special thanks to the barman Richard, he was very friendly, great service and always spoiling us with our favourite drinks. Rosino at the coffee bar was also very kind and thoughtful, especially with my parents, they absolutely loved him. The great staff made the trip that much more enjoyable.

Stayed: May 2018
Thank Katthy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kemarlo C, Manager at Moon Palace Jamaica, responded to this reviewResponded 19 May 2018

Dear Katthy D,

Attaining your total satisfaction is the continuous aim of the Moon Palace Jamaica family.

We are grateful for the opportunity to have hosted your vacation and would also like to thank you for sharing your vacation highlights with the TripAdvisor community. It brings us much delight knowing that your vacation with us has been such a tremendous all-inclusive experience.

The mentioned team members to have extended outstanding service to you and your beautiful family will most definitely be applauded for commendable execution.

We do hope we will have the honor of hosting you again, our team excitedly awaits having the pleasure of creating more awesome vacation memories.

Warmest regards,
Christina Mighty
Manager
Moon Palace Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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