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Reviewed 17 November 2021

Best trip ever! We have been traveling to Jamaica for over 20 years and this visit did not disappoint! We booked Hideaway last October but were housed on the Royalton side due to COVID. We had a good time but this year Hideaway was open and so much fun!!! We stayed in Block 9 in room 9003 which was a swimout overlooking Bloody Bay. We had gorgeous sunrise views every morning and cool sunsets in the evening. Our Butler- Susan aka Sweet Sue- took the best care of us and made sure we had exactly what we wanted before we even asked. We enjoyed getting to know her and will ask for her again next year! We mainly hung out on the beach on the Royalton side. Staff kept our cups full all day long and were also very entertaining. We had a private cabana one day which was worth every penny. We had dinner reservations every evening around 8 and food was good- we ate several of their restaurants. The Armadillo was our favorite as far as food and the Oceana was our favorite as far as ambiance and views. The couples massages were a little on the pricy side at the resort so we went to Natasha’s One Love Massage and it was amazing!!! Natasha had a driver pick us up in the Hideaway lobby and take us to seven mile where she is located. We had a couples massage and then watched a beautiful sunset with the locals and had a blast (don’t forget a bottle of champagne! ). It was so fun we went back at the end of our stay! If you decide to visit Hideaway you will have a fantastic time! Stay in the Dimond Club and splurge on a swimout. Worth every penny - ask for Sweet Sue!!! Cannot wait to get back to the Island!!!!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank jackiemB9150LG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Online Communications Manager, Other at Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this reviewResponded 3 December 2021

Dear jackiemB9150LG,

Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us.

We are delighted to view your comments highlighting the gorgeous sunrise view and the hospitality of our attentive hosts, especially those mentioned in your comments; they will be recognized for their outstanding service.

It was a pleasure hosting you and we look forward to welcoming you again for another incredible vacation experience.

Regards,

Hideaway Negril
Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2021

Jamol was the perfect instructor, motivating and fun, I enjoyed myself, met amazing people and enjoyed my workout, oh and he lets you work out with your drink but i still had to put my drink down and work

Date of stay: November 2021
Trip type: Travelled with friends
Thank Vacationer10000010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Trudy-Ann Frazer, Other at Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this reviewResponded 15 November 2021

Dear Vacationer10000010,

Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us.

We are pleased to view your comments highlighting our fitness activities with our fitness instructor Jamol who contributed positively to your stay.

It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience.

Regards,

Hideaway Negril
Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2021 via mobile

5 stars are not enough to rate this vacation and exceptional staff!

The vibe team and fitness team are really what made our trip! The place is gorgeous! The food is great and filled with options! The pool, drinks, staff, all amazing! We are working with travel agents to plan our next trip in a couple months and we did not want to leave! Highly recommend!

My favorite things were definitely :

Andre’s kickboxing class! Kicked my butt however was fun- he is an amazing trainer! Sunrise yoga was a must too! And you are already in the pool, take advantage of aqua fit! Test your fitness with the fitness competition or just do it for fun! What do you have to lose! The classes were all great and the trainers were extremely knowledgeable and helpful, the gym and equipment are clean and well maintained.

The vibe team! They made our day, everyday! You are all awesome! I cannot wait to come back and see all of you again! They truly brought the party everyday with trivia, competitions, and dancing. Even karaoke! Georgette convinced my friend to do karaoke and it was probably the highlight of our trip! Georgette we love you girl, can’t wait to see you next time! Princeton and dark chocolate you guys are awesome too. . They even attempted to teach us to dance! And Marlon! What a champ - did karaoke with my friend.

Our original plan was to go to a different country every girls trip but we cannot wait to be back at the Royalton! We felt like we made friends by the end of the trip and look forward to coming back multiple times a year!

Room tip: Try everything! Do everything! Have fun! When in Jamaica 💁🏻‍♀️
Date of stay: October 2021
Trip type: Travelled with friends
Thank Carissa M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Trudy-Ann Frazer, Other at Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this reviewResponded 19 November 2021

Dear Carissa M,

Thank you for choosing Royalton Negril for your recent vacation and for taking the time out to share your experience with us.

We are pleased to view your comments highlighting our gorgeous property, delicious food options, amazing entertainment and fitness activities and the hospitality of our hosts, especially those mentioned in your comments; they will be commended for their outstanding service.

It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience.

Regards,

Hideaway Negril
Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2021 via mobile

Jamal was wonderful We had fun at aqua fit we're planning on doing more classes enjoying the food and the festivities People here are very respectful Jamaica is a very peaceful and beautiful place can't wait to come back next year

Date of stay: November 2021
Trip type: Travelled with friends
Thank mariecT2122QQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Trudy-Ann Frazer, Other at Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this reviewResponded 12 November 2021

Dear mariecT2122QQ,

Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us.

We are pleased to view your comments highlighting our fitness instructor Jamol who contributed positively to your stay; he will be commended for their outstanding service.

It was a pleasure hosting you and we look forward to welcoming you again next year.

Regards,

Royalton Negril
Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2021 via mobile

This was our second time at the Royalton Negril, but our first time staying at the Hideaway side.
We first visited in October 2019 and absolutely fell in love with Jamaica & the resort. We booked to come back October 2020 but that was cancelled due to Covid.

We thought that the Hideaway part of the resort would be quiet & laid back. This isn’t the case. It can get really loud with music and other guests who are drunk beyond belief.
I should also point out that we are in our early 40s so not too old but our daughter is ab adult now so we prefer not to be around small kids, as coke holiday time we just want to chill out.

The staff at the Royalton as a whole are amazing. Really friendly & go out their way to chat & welcome you.

Massive shout out to Simmone at the Martini bar, we remembered her from 2019 and she made our evenings.
Avril at the main pool bar also amazing, he used to work at the martini when we visited in 2019 and was so nice to see him again.
There were a couple of faces missing and we were told they hadn’t been brought back yet as the hotel was running at max 70% capacity.

We spent most days at the main beach as the sand was softer & it was quieter. We found the afternoons at the main pool too loud & the music didn’t cater to our taste.

When we arrived our room wasn’t ready but that was ok because check in was from 15:00 and we arrived before that.
We were allocated room 8211. We only stayed there one night. The lights weren’t working properly neither was the AC and someone had carved a cannibals leaf drawing into the floor tile. It just wasn’t what we expected of the resort or Royalton. Hideaway front desk were happy to move us and we eventually ended up in 8226. This was directly above the pool bar which come 4 or later in the day was REALLY loud!! But normally we were still out at that time so didn’t bother us too much.
The hotel offer a turndown service, however on this trip the housekeeper would chap the door just after 6pm. This was no use cause she generally either woke us from a nap or we were still getting ready. I would much prefer turndown to take place later in the evening when we were out for dinner.

Food - previously we loved every restaurant here but this time we were disappointed. Hunter had been our favourite but the two times we went on this trip we were sorely disappointed. The matradee at the front of house had a terrible attitude and on one occasion told us there’s nothing available. We told her we were happy to go on a waiting list but she told us not tonight. She done that on a few other occasions but eventually gave us a buzzer.
Hideaway get to use the Dorado and Ocean Point however the dorado was only open on a Friday and Saturday on our first week. We visited on the Friday and the food and service was great. We had previously tried Ocean Point on our last visit & was disappointed it wasn’t opened until our very last night. We were looking forward to this the most as its a gorgeous setting and the ambiance is so lovely.
We were disappointed that they had removed the surf & turf option snd if you wanted lobster it was extra.
We ordered the Mediterranean gazpacho for starters when it came the server said sorry we only have asparagus gazpacho. Neither of us like asparagus.
The menu offered Chateaubriand which we were delighted to see but was told they didn’t have any. Then come dessert they didn’t have the crepes because no one had sent up the mix we were told. All in all it was disappointing.
Zen was lovely and the front of house lady was delightful.

We did have a lovely holiday and management tried their best to make sure your stay was satisfactory. I do think that due to the restrictions in place, that this is the reason it wasn’t up to the standards we knew of previously.

The entertainment at night was so good and the entertainment team work their butts off.
There was usually live music at the martini bar before the main entertainment began. However the band & singers were really close to the bar which made it incredibly loud and we couldn’t hear each other speak.

We would likely go back if we go to negril again but we wouldn’t pay the extra for hideaway for us it wasn’t worth it and we much preferred being over at building 2 by the main beach.

I’m sure that once the pandemic is over the resort will be able to return to its full glory.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank CocktailsAndDreams81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Trudy-Ann Frazer, Other at Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this reviewResponded 10 November 2021

Dear whistle4ahottie,

Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us.

We are delighted to view your comments highlighting our amazing hosts, especially those mentioned in your comments; they will be commended for their outstanding service and entertaining daily and nightly activities.

Kindly accept our sincerest apology for any inconsistent service you had received throughout your stay, your concerns were duly noted and shared with the relevant managers for improvement.

It was a pleasure hosting you and we hope to welcome you again for another memorable vacation.

Regards,

Hideaway Negril
Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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