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“SATP..... no problem mon!”

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Sunset at the Palms
Ranked #7 of 81 Hotels in Negril
Certificate of Excellence
fergus ontario canada
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“SATP..... no problem mon!”
Reviewed 5 March 2012

This was our first visit to SATP, feb 23-mar 1...last year we went to Breezes Negril..thought nothing could top it..well we have a new love! This experience was exactly what we had chosen. We wanted a new and different experience, no beach front, emmersed in foliage, trees, bamboo, flora...very serene. We arrived at tree house 604..which we had read was terrible! Yes, the road is beside the room, however...after one night it didn't bother us...we had requested a new room for the following day, but chose to stay put due to the privacy this room gave us..no one could see our deck or room!! Yep, romantic privacy :) we brought candles and lite our deck every night....and even slept on the daybed one night. The food was very good, a little too safe for me, I've come to like the flavour of the island :) Staff was helpful and polite, but we always seemed to beat them to the coffee station each morning ;) Beach grill for lunch is a must!!! Carlina is a love and a fab Q'er. The guys at the bar are fast and nice :0 Call out to Tion and Klevan (?) they are becoming masters of the juggling stixs! Randy at the beach is wonderful, always happy to see you and happy to answer any questions......Our BEST discover of the trip was RANDY -owner of John Wayne Tours- he is found outside the gate happily waiting to give to the time of your life!!! Our excursion to YS Falls was the best $$ spent, but 9 hours of wow!!! The falls are worth the 120 minutes to get there.....we stopped a the Peter Tosh birthday bash on our way...about 400 rastafarians and....us! What a hoot! Safe, fun, spectacular....this was my partners best day ever!
The falls are beyond words.....breath taking.....we left the falls and Randy took us for lunch. There on the side of the road and old gas staion like hut, 3 odd chairs, 1 table...and outdoor fire and 6-7 pots of unknown treasures...we all had the curried goat, rice & beans, fried plantains, yam and 2 red strip! $20...and a hell of a feast! The chef proudly showed me his kitchen :) we headed the long way home...tour thru Bamboo ave...thru one hell of a thunderstorm to top it all off!!!!! Oh, I forgot the pepper shrimp ladies on the side of the road...must do!!!!!
We went touring with Randy again 2 nights later, and whaile everyone else was at Ricks Cafe...we were watching the most beautiful sunset from the lighthhouse...yep just the 3 of us... and we could see Ricks from our spot thinking..if they only knew!!! Randy took us, and a another couple we picked up at Ricks, Cheryl & Randy:), and headed to the 3 Dives cafe for dinner...and what a dinner!!!!! 1 1/2 lobster for us and jerk chicken to die for...Randy had goat again, lol!!!
We saw Randy everyday and he MADE our vacation that much better...check him out if you are heading down....wonderful person.......
I'm not a nick-picker so little tings like sandfleas or ants or mosqitoes aren't worth a mention- common sense folks. We "lost" a pair of boots, hoodie,juggling stixs,thermal mug,broke another Ipod.......and recived a PRICELESS vacation......
Next year will be staying at a locally owner resort as Randy showed us some excellent options for a real Jamaican vacation again next year!!

  • Stayed February 2012, travelled as a couple
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4 Thank britgirl1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ignace
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 March 2012

This review is probabably as much about Jamaica as it is the hotel. It was a first ever for all inclusive and I would never do one anywhere again. Although the hotel had some of the nicest grounds and vegetation it lacked severly in other areas. The food servede was pretty much the same day in and day out. There was never once any seafood sevrved. All food was horribly overcooked and or sat in steam tables to long.The selection of fruit was limited and salads left much to be desired. Deserts were about 95% 'boxed'. I was also turned off by the fact that tipping was so common that service was affected by if you tipped or not, so much for tips included in the all inclusive package.Our room was not bad but there were complaints of lack of hot water and some traffic noise by a few people. Hot water however was an issue as a small tank was shared between two cabins which did a very high chance of running out,since they were electric heaters. The rest is probably about Jamaica itself being a very expensive place to go. There is no vaue for your dollar anywhere. The cost to go anywhere except your own hotel came from your pocket. You would think that the hotel would at least run a shuttle or bus a few times a day or even at least a few times aweek to go 12 miles downtown and shop. If you wanted to go any place it cost a private cab ride every time. I would guess if you wanted to sit at your beach chair and sit in your room it may not be to bad but any body with a sense of adventure or curiosity should really investigate what you will get in a place like this. It is such a beautiful looking resort with very helpful and friendly staff but that does make up for the food selection and lack of hotel involed activities that other places have. I must also say that on the last night there at the beach bbq. there was bonfire put on by the hotel and I completely appalled by the fact that they were burning used pallets, nails and all, right on the beach. This was absolutely the last straw for us. It only added to my disgust with how dirty this island is how careless the people seem to be. Also, the big deal about Rick's Cafe is a waste of time and money. It was way overpriced and I have never a sad sunset like this in Ontario. I think that our sunsets here are at least 100 times what I seen there.

  • Stayed February 2012, travelled as a couple
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Helpful?
6 Thank Russell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level 4 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 March 2012

It was our first time in Jamaica and we could not have picked a better resort.
It is 10 out of 10 in every catorgory except the staff, they are 12 out of 10.
The grounds are a credit to Shorty and his crew, absolutely stunning.
Although all the staff were great, my wife and i have a special connection with Kenroy,
Shamoy and Chantea.
It is definately the Jamaican people that make this Island so wonderful.
We will most surely be back soon.

Room Tip: Any room will do.
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  • Stayed February 2012, travelled as a couple
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Helpful?
5 Thank neilm3151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ann arbor
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 29 February 2012

This was our second visit to Sunset at the Palms. Our first was six years ago (2006). In that span of time, the food variety and quality had taken a nosedive-more on that later. The resort and beach are beautiful and so laid back-just as expected.

The rooms are rustic tree houses with a lot of character. My only complaint about the rooms is that they are stuffed with too much furniture. A large platform bed has sharp corners and is impossible to safely get around. Within the first day, we both has gashes/bruises on both shins. We remembered this from last time, but it still was not enough to prevent injury.
The bathroom is well appointed with a double shower containing many jets. The sink did not have a stopper so if you like to hand wash clothing on vacation be sure to bring a solution to that problem. The room had a balcony with a daybed that we really enjoyed having our morning coffee while listening to the birds everyday. We stayed in the 400 block, which was very quiet after 1:00 am when the pool bar would shut down.

The beach is small but gorgeous. It is located on the bottom portion of Bloody bay, so the water tends to be calmer than other resorts, and warmer too. There are plenty of beach chairs so you won't have to do the early morning "towel reserve" that is so necessary at bigger resorts. You will, however, have to walk across the street to get to the beach but that only takes a couple of minutes. One nice thing they have added is a buffet/entertainment beach party on Friday nights, which is the only way you will get to see this beach at night as it closes at 7:00pm.

Now for the food. Let me add that this was our 13th trip to Jamaica and I have never experienced such lousy food. On our last stay I rated Sunset at the Palms 4 stars as even though the buffet was small, what was there was tasty. Not this time. Anybody who thinks the food is good simply could not have visited previously. Let's start with breakfast: It is the same everyday, which was the case last time, but now the food is BAD. The fruit is either under ripe or overripe. The potatoes are those little hash brown rectangles like McDonald's serves. The french toast, which used to be wonderful, is now just your basic. They still have the guy who makes to order eggs, but the filling ingredients are the same everyday. I tried the cereal one day, in desperation, and the corn flakes were stale. The bacon was the only thing that looked any good.

Lunch: This can be either at the beach grill, or back at the buffet. It is not worth leaving the beach to check out the buffet as it is just a bunch of leftovers from the previous nights dinner. Nothing special whatsoever. At the beach grill, the menu consists of burger and fries, jerk chicken, red snapper, and a tuna sandwich. 4 of the 7 days they had no snapper. The burger was weird, too much spice in it. They had a hot dog, but it was like a weird chicken sausage. The fries were good.

Dinner Buffet: No variety here. Same shredded salad greens everyday. Overcooked meats. Same cooked vegetable mix every single day. The grill, where they do eggs in the morning, used to have something different every night. Now it is the same thing-pasta with red sauce or white sauce for EVERY meal. They do this at lunch too. Sometimes the food in the buffet hot containers is cold and inedible or, they might have something labeled "seafood pasta", but there is no seafood in it. They are generous with the wine (2 choices, red or white from Chile), during dinner but its not very good. By the third day we just couldn't drink it anymore. Even the desserts at the buffet are bad-how do they achieve that?

Lotus Leaf: This is the "fancy" sit down restaurant with a dress code-pants and collared shirts for men. It is only open every other day. The thing that is interesting is that I don't think they cook anything in this restaurant. You certainly can't smell any food cooking, and after trying to eat here twice we are completely convinced that it is all brought in and MICROWAVED. And not very well at that. When we were served an entree of cold potatoes and raw vegetables and overcooked (but cold) meat, we simply got up and left. Sure, we could have told them but, really, should we have to remind them to heat the food properly?! This restaurant is a joke-we didn't bother returning.

So, all in all, a beautiful location that must have had a change in management and has lost two stars in our book. Another thing that was odd-here is an all inclusive (overpriced) with tips included, yet they allow the bartenders and even the beach grill cook to leave "seed" tip money on the counters. Think Starbucks with their tip jars by the register. This made many people feel required pay even more for that 6 ounce beer. This was not the case previously and I have never seen this allowed at any other resort in Jamaica-very tacky.

  • Stayed February 2012, travelled as a couple
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Helpful?
13 Thank fancydancey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Jamaica
Level 5 Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 27 February 2012

This was my first visit, but will definitely be returning. The property is cozy, relax. The Staff offered exceptional service. Excellent cuisine.

Well worth the cost.

I plan on spending the Easter weekend there with my In-laws.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
6 Thank jamaica07Kingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset at the Palms

Property: Sunset at the Palms
Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Negril
#3 On the Beach Hotel in Negril
#6 Spa Hotel in Negril
#6 Luxury Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
Price range (per night): $333 - $706
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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