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“Great location, has character”
Review of Villa Herencia

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Villa Herencia
Ranked #6 of 30 San Juan B&B and Inns
Certificate of Excellence
Reviewed 28 May 2015

We love this hotel for its location in Old San Juan. On a charming neighborhood close enough to restaurants and shops yet far enough to feel like you are coming home at the end of your day.

The rooms have character, very much old world. As has been mentioned, they tend to be dark and not enough closet space. The bed is comfortable, and the shower is spacious. The bathroom furnishing have character, but some of it tend not to be too functional and wish it can be improved. For example, the mirror above the vanity is set a bit high for someone who is on the shorter side (5'3) and the edges have some design. It makes it a challenge to properly see your face while putting makeup on.

Wifi is fairly good in the room we were in, which was next door to the reception.

There is no in-room safe, which would be nice to have to store valuables while out and about.

The roof top terrace is a nice place to hang out in the late afternoons. We do however missed being able to hang out with the cats from next door. We are cat lovers and were really looking forward to being able to hang out with the friendly kitties like we did when we stayed here a few years ago. It actually was the deciding factor in choosing to stay here again, so this part was a bit disappointing for us.

Overall though, we were happy with our stay.

  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Pigsterz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 30 September 2015

Dear Pigsterz - Thank you so much for your raving comments, we have adopted a new cat today, him name is Ortencio. We gave him to a local family for their care and are very happy for him. We have some pictures I wish you could see him, son absolutely gorgeous! Our neighbor has relocated the cats and we have fewer visitors now. There are however many cats around the Hotel and they are so very friendly.

We hope to see you back soon!

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106 - 110 of 311 reviews

Reviewed 27 May 2015

Villa Herencia is absolutely beautiful - the common areas, my room, the roof deck. It is not a high-end, luxurious hotel but its charm, decor, and staff make up for it. My room was on the ground floor and quite dark and while it was possible to open windows I would have lost privacy. It didn't bother me too much, though. The room was nicely furnished, with an awesome painting (cool paintings throughout the hotel), a comfortable bed, and a very cute, spacious bathroom. Everything was very clean. The staff is extremely nice and so welcoming. The location couldn't be better - it's right next to El Convento, a short walk to Castillo San Felipe del Morro, and a very short walk to the heart of Old San Juan. I loved it and can wholeheartedly recommend it.

  • Stayed: April 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bettina131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 29 November 2015

Dear Bettina - Thank you so much for your wholehearted review, we enjoyed reading every word and hope you pass along to friends and family so they visit us in the near future or better yet come with you!

Safe travels!
Joyce O

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Reviewed 2 May 2015

An interesting place. Our room had no window, was in the Spanish Colonial style (in fact it was probably built IN the Spanish colonial period!), and you can't ask for a greater location, in the heart of Old San Juan near the cathedral. That said the room was tiny, without space to even store our suitcases. Limited storage for clothes and very few dresser drawers. No restaurant and breakfast should be ordered the night before. Staff was very helpful and friendly. Our room was quiet (except for the tour group shouting hellos at 11 PM), Sooo - try it for charm but don't expect a lot of space.

Room Tip: downstairs rooms have no windows. Upstairs may have them but you would have to lug your suitcases u...
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  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank den979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 29 November 2015

Dear Den - Thank you so much for your great review! Indeed, the Villa dates to 1771 and the space and location provided are just what was planned for in that Colonial Era. We have built some efficient closets in the smallest rooms so you feel a little more space while taking advantage of every corner. We hope you visit us again and try some of our terrace rooms with balcony that opens to the roof top terrace.

We hope to see you back again!
Joyce O

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Reviewed 29 April 2015

This hotel B&B was not what I expected. I was pleased with the room and roof top terrace with the claw footed bath tubs to cool off after a hot PR sun. The breakfast was enough to get you started but not a full meal. My complaint no hot water, with that being said the water was cool in the afternoon it was refreshing in the AM it was uncomfortable. The bedding was very comfortable. This was a pleasant surprise and quite close to the fort. The best part of this B&B was the staff, amazing they did everything possible to make your stay perfect.

  • Stayed: April 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank fireridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 29 November 2015

Dear Fireridge - Thank you so much for letting us know about the Hot water during your stay, we had to replace the circuit system as it was broken. All fixed and ready for your next visit, we hope to see you back soon as we enjoyed your company as well! Please feel free to write to us next time you visit for our loyalty discount.

Happy travels!
Joyce O

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Reviewed 27 April 2015

Stayed one night last week prior to a cruise and absolutely fell in love with this place. It is located in the heart of Old Town and within walking distance to everything. Upon arrival I was greated by Natalia who was absolutely the best host you could possibly meet. She was so thoughtful and helped make my stay most enjoyable with tips on what to do and the best restaurants around. The property is so elegant and clean from the rooms to the public areas. Housed in a 273 year old structure, it is just stunning. I had booked the king room upstairs which was wonderful, made up of three rooms plus the bath and a private balcony. Also, the upstairs boasts a huge veranda which overlooks the Cathedral. Breakfast was outstanding and Natalia even arranged for a cab when I was ready to proceed to the cruise pier. I highly recommend this property...and I plan on booking here again when I return.

Room Tip: Book the king upstairs if available.
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  • Stayed: April 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Larry1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 29 April 2015

Dear Larry,

Thank you so much for your wonderful review! Natalia is very happy to hear your great comments and Management is also very proud of her and our entire team. It is true you will find kindness and good company everywhere here but you will find a true hospitable experience a the Villa Herencia.

Tip: 2 or 3 night minimum restrictions? Give us a quick call and if you are a loyal customer we can find out if a restriction can be waived for you!

Best regards,
JoyceO

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Additional Information about Villa Herencia

Address: 23 Caleta de Las Monjas, San Juan 00901-1575, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #6 of 30 B&Bs / Inns in San Juan
Price Range: $193 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villa Herencia 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Beautiful boutique hotel in the middle of Old San Juan! Located just steps away from shops, restaurants and historical monuments in the city. Our hotel is filled with charm and history. Our beautiful rooms showcase antique Spanish and French furniture as well as true Spanish architecture. At our hotel, you will receive personalized service during your stay. Our primary goal is for you to enjoy what our city hast to offer and provide you with the best accommodations and information that there is to offer in Old San Juan! We hope you choose us as your place to stay in Old San Juan! ... more   less 
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Also Known As:
Villa Herencia Hotel San Juan

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