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“Charming and Comfortable”
Review of Villa Herencia

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Villa Herencia
Ranked #4 of 30 San Juan B&B and Inns
Certificate of Excellence
Reviewed 8 July 2015

My husband and I stayed here for two nights and really enjoyed our stay. Our room (#7) was good sized with a comfortable king sized bed, antique furnishings and original works of art. The bathroom was large with a very large shower that had two shower heads. Great for romance, except we had some trouble with the hot water. I didn't complain because it just didn't seem right knowing that the residents of San Juan are going without water completely on certain days due to a drought. This room doesn't get any natural light. I thought it did, but I must have misread the reviews. It's not a big deal, except when trying to apply makeup as the artificial lighting is very dim. But it's the tropics, so not much makeup required!

The air conditioner works great and glows with a blue light that illuminates the room at night. We were so tired it didn't bother us, but if you are affected by light, bring a sleep mask, as it's like a bright night light. Actually, this was helpful as there is a step up to the bathroom which could be forgotten in the middle of the night.

We enjoyed the breakfast. We were able to select what we wanted from a small list of cold options, and it was more than adequate start the day.

The location is great, right in the heart of OSJ. We kept finding ourselves on the street of our hotel without even realizing it!

The staff is really helpful. On our last day there was a taxi strike and the woman at the desk was so concerned for us and wanted to help. Fortunately we had rented a car the day before to go to the rainforest and were able to return it to the airport, so were unaffected. We would definitely stay here again and hope to have the opportunity!

Room Tip: Room 7 is lovely with a comfortable king sized bed but no natural light as the windows open to the e...
See more room tips
  • Stayed: June 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank HCB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 27 September 2015

Dear HCB - thank you so much for your fabulous comments and tips for future travelers! We specially loved that you circled around the neighborhood and found yourself back at the Hotel without even knowing it! Our breakfast is a custom menu that adapts to various tastes, we even have boiled eggs, very European!

Thank you for the comment about the blue light, it has an option to turn it off and we will make sure it is off for future guests. Thank you as well for your consideration in regards to the water as it has been some tough times, but hot water is still available despite this hard season.

Tips: Classic Queen and Comfort King rooms are all located on the ground level and only have windows to the shared courtyard. Suites have large opening windows and french doors.

We are so happy to read all your comments, please visit us again!

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109 - 113 of 318 reviews

Reviewed 14 June 2015

Staying in San Juan one night before our "real" vacation in Culebra we decided to stay in a cool, old, elegant place. Villa Herencia was that place. In old San Juan VH lived up to the beautiful, old mystique of a centuries old city. The rooms were small, but the beds were comfortable, and the rooms were cool to combat the heat. The atmosphere transported you to another time. We would stay there again and recommend it to anyone loping for that special place.

  • Stayed: June 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 28 September 2015

Hello Jim - thank you so much for your wonderful review! Did you know our building goes back to 1772, ancient right? We hope to see you back again with family and friends!

Safe travels!

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Reviewed 30 May 2015 via mobile

My husband and I finished off our 8 day Puerto Rico island adventure celebrating our 20th wedding anniversary by staying the last 2 nights in Ild San Juan at the Villa Herencia. We knew we didn't want to simply tour Old San Juan, we wanted to immerse ourselves & get the complete experience so we researched & examined EVERY SINGLE hotel/B&B in Old San Juan for weeks- we couldn't have found a better place to stay! A month in advance, we phoned the staff for advice since we would have a rental car for the beginning of our trip to the island (and I am a bit OCD about making sure I know EXACTLY what to expect & to plan). Not only did they help us tremendously by suggesting to return the rental car PRIOR to coming into Old San Juan then taxiing to hotel, but they gave us wonderful tips & advice regarding many other aspects of our adventure and arranged taxi service for us at the end of our stay. Once in Old San Juan, we were greeted by the most friendly & helpful staff! The Villa Herencia is the most beautiful, charming, place we have ever stayed! We had an upstairs room and were a bit unsure after reading a review regarding steps & cats- but neither were an issue & so glad we didn't let that review keep us from staying here! Our room was perfect and we had the gorgeous rooftop patio to ourselves in the evenings (as there are only a total of 8 rooms in the entire place). Breakfast was just right to get us started each day, we walked to everything and thanks to the staff we experienced our favorite spot....The Passage Of The Princess. You HAVE to take a stroll there at night. If it had not been suggested to us, we would have never even known it was there & it begins right behind the hotel.
We are already planning out return trip & will be bringing our family this time. The Villa Herencia is where we will stay & have already recommended it to several friends.

Stayed: April 2015, travelled as a couple
2  Thank Tsyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 28 September 2015

Dear Tsyke - thank you so much for your fabulous review! We are very happy you found us and that we lived up to your expectations. Thank you so much for congratulating our staff and we are very happy to know they gave you great advice!

We particularly liked your comments about not letting past reviews cloud your judgement. We shall see you back shortly with family and friends!

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Reviewed 29 May 2015

This boutique style hotel is simply lovely!! We stayed here prior to our Southern Caribbean cruise and found it to be delightful. It sits on a quiet street in Old San Juan, but within easy walking distance of shops and restaurants. The rooms are stunning! The public areas charming! The staff was gracious and very helpful. We loved every minute of our stay!

  • Stayed: February 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ksobgynrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 28 September 2015

Dear Ksobgynrn - thank you so much for letting the WORLD know about us, this is very important to us. We hope to see you back soon with family and frirends!

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Reviewed 28 May 2015

We love this hotel for its location in Old San Juan. On a charming neighborhood close enough to restaurants and shops yet far enough to feel like you are coming home at the end of your day.

The rooms have character, very much old world. As has been mentioned, they tend to be dark and not enough closet space. The bed is comfortable, and the shower is spacious. The bathroom furnishing have character, but some of it tend not to be too functional and wish it can be improved. For example, the mirror above the vanity is set a bit high for someone who is on the shorter side (5'3) and the edges have some design. It makes it a challenge to properly see your face while putting makeup on.

Wifi is fairly good in the room we were in, which was next door to the reception.

There is no in-room safe, which would be nice to have to store valuables while out and about.

The roof top terrace is a nice place to hang out in the late afternoons. We do however missed being able to hang out with the cats from next door. We are cat lovers and were really looking forward to being able to hang out with the friendly kitties like we did when we stayed here a few years ago. It actually was the deciding factor in choosing to stay here again, so this part was a bit disappointing for us.

Overall though, we were happy with our stay.

  • Stayed: March 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Pigsterz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce O, Manager at Villa Herencia, responded to this reviewResponded 30 September 2015

Dear Pigsterz - Thank you so much for your raving comments, we have adopted a new cat today, him name is Ortencio. We gave him to a local family for their care and are very happy for him. We have some pictures I wish you could see him, son absolutely gorgeous! Our neighbor has relocated the cats and we have fewer visitors now. There are however many cats around the Hotel and they are so very friendly.

We hope to see you back soon!

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Additional Information about Villa Herencia

Address: 23 Caleta de Las Monjas, San Juan 00901-1575, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #4 of 30 B&Bs / Inns in San Juan
Price Range: $208 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villa Herencia 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Beautiful boutique hotel in the middle of Old San Juan! Located just steps away from shops, restaurants and historical monuments in the city. Our hotel is filled with charm and history. Our beautiful rooms showcase antique Spanish and French furniture as well as true Spanish architecture. At our hotel, you will receive personalized service during your stay. Our primary goal is for you to enjoy what our city hast to offer and provide you with the best accommodations and information that there is to offer in Old San Juan! We hope you choose us as your place to stay in Old San Juan! ... more   less 
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Also Known As:
Villa Herencia Hotel San Juan

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