We stayed at the condado marriott previous 3 days and was a delight. This sheraton management is lazy and wants to hide behind the protocol. When the country is lifting the covid protocols, they want to do 0 service.
- No bed turnover
- no cleaning of bathrooms
- when we checked in - rooms were dirty : Hair on the bed and we complained. Nothing done
Condado Marriott casino - under the same protocol was having room svc, house keeping etc. Asking to social distance is one thing and having to stay in dirt & filth in vacation is totally different thing.
Management needs to step up their svc. Not acceptable. Would have given 0 stars if possible.

I checked in with my friends May 24, 2021. Checkin was a breeze the gentlemen who worked the counter allowed us to checkin early.

Later that day, we requested additional bath towels, cloths because it was 3 of us.. Three names was on the reservation. We had to call an additional 2x, plus had to return to the counter to see our request was fulfilled.

Tuesday morning came, we needed an Uber, security (Betty from NY) helped us out tremendously with getting an Uber and she told us which beaches we should visit and malls to shop. She was simply AMAZING to us.

Wednesday I went to the cafe for the first time. I order a breakfast burrito and a chocolate chip muffin.. Excellent.

Thursday was our check out.. My friends left earlier during the morning because of the timing of their flight. I stayed around the hotel to catch my later flight. Again, for breakfast I went to the cafe, because I had no issues the day before. I order which I thought was the same muffin and breakfast burrito.
The problem came when i ate the muffin, IT was FULL of WALNUTS!! Which I did not know this because there was NO labeling other than sticker saying "Made With Love". I picked out the nuts, by half way into the muffin, I had to stop eating.. because the back of my tongue and throat began to swell. I didnt want to cause a scene, I always carry my epi-pen with me, but I left it upstairs in my room. Thankfully, i had some Benadryl in purse, I was able to take it, within 15min my symptoms subsided.
You all must understand everyone can not eat nuts. Your product wasn't labelled. What if I didnt have a Benadryl, what if I couldn't have gotten to my room and been able to get to my epi-pen. We have labels on products for a reason, this was sheer negligence on the Cafe and Sheraton.

My recommendation is every food item should have the ingredients or a something saying contain nuts.