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“Fantastic safe haven and great staff.”
Review of Hotel El Convento

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Hotel El Convento
Ranked #2 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 19 September 2017

My wife and I were booked for 9/7 and 9/8 (Thursday and Friday). Hurricane Irma was due to hit PR on 9/6. We booked a flight out for the morning of 9/6 but it was cancelled at the last minute. The airport was deserted, all rental car closed and the airport was being evaculated. We had no place to go so called El Convento and they graciously took us in a night early. The staff could not be better, they are just the most professional, capable and caring staff I've encountered. We got settled into our room as the storm was building. The place is built like a fortress and they have their own generator power. They treated us to two bloody mary's upon arrival (on the house) and prepared a wonderful dinner for all the guests. We lost power for a little while but they passed out flashlights and soon the generator was humming all all was restored. If you have to ride out a hurricane, this is a good place to do it. I believe the staff lives on the premises during these types of events to make sure they are safe and able to take care of their guests. This was my 2nd stay here and it was even more impressive than the first. I really love this place and look forward to staying again in the future.

Room Tip: Bottom floors are best during a storm, enclosed atrium instead of balcony.
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank NorcalGSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 September 2017

The hotel is in a beautifully restored monastery - gorgeous dark Spanish wood, tile floors, iron work, etc. The rooms are clean, cool and furnished with unique antiques - comfortable and luxurious. The open air courtyard patio restaurant is delightful. Most definitely worth the little bit extra you pay.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Alison L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

I stayed in the hotel with my family to participate in the Lola challenge weekend event in Old San Juan (3 runs in 5k, 10k and 21k over 3 days). From the check in, to the house keeping and the staff, everything was perfect. I certainly congratulate this team for their extraordinary customer service!

Stayed: September 2017, travelled with family
Thank Carmen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

The employees are well prepared and very helpful. The room was great with a colonial style. The hotel is flexible fulfilling guest's needs. Great place to experience the Old San Juan area. The activities area and restaurants are excellent.

Stayed: September 2017, travelled with family
Thank Angel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
93
Reviewed 16 September 2017 via mobile

The hotel was comfortable with beautiful architecture and very clean. If you want to stay in the old town this is a good option.
First night there was no cover,other than a sheet,on the bed. We didn't know if it was missing or this was how things work in San Juan! Also only one key and the coffee maker didn't work.
The cheese and wine on the terrace was a lovely touch.
We would use this hotel again.

Stayed: September 2017, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Business Hotel in San Juan
#2 Luxury Hotel in San Juan
Price Range: $329 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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Also Known As:
El Convento San Juan

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