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“Beyond Maria”
Review of Hotel El Convento

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Hotel El Convento
Ranked #2 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 29 September 2017

I ended up staying at the Hotel during and after Maria. The staff were outstanding in attitude and dealing with everyone's individual needs as best they could. I can't wait to come back when I can enjoy the area more fully. My heart goes out to the people of island but the positive spirit of Puerto Rico is exemplified by the staff of El Convento.
Bendice San Juan y la Isla de Puerto Rico

Room Tip: rooms #17_#19 do not have the best views on any of the floors. I like the fifth floor the best.
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  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
7  Thank Denny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 35 of 2,796 reviews

Reviewed 21 September 2017

Me & My husband stayed there and it wasn't a big hotel but very quaint and truly a great experience and stay. The roof deck pool had gorgeous views! We had happy hour with an array of wines and cheeses to sample. The court yard was gorgeous. Located right in the downtown center we were able to sample the night life, shop eat and drink.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tiffany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

I'm not an Hotel lover, but El Convento was really good. I was there for 5 days on for a company meeting and everything was perfect: rooms, food, location. San Juan and Puerto Rico in general are a great place to visit, and this Hotel is a great place to stay.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank NicolaPeluchetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

My wife and I were booked for 9/7 and 9/8 (Thursday and Friday). Hurricane Irma was due to hit PR on 9/6. We booked a flight out for the morning of 9/6 but it was cancelled at the last minute. The airport was deserted, all rental car closed and the airport was being evaculated. We had no place to go so called El Convento and they graciously took us in a night early. The staff could not be better, they are just the most professional, capable and caring staff I've encountered. We got settled into our room as the storm was building. The place is built like a fortress and they have their own generator power. They treated us to two bloody mary's upon arrival (on the house) and prepared a wonderful dinner for all the guests. We lost power for a little while but they passed out flashlights and soon the generator was humming all all was restored. If you have to ride out a hurricane, this is a good place to do it. I believe the staff lives on the premises during these types of events to make sure they are safe and able to take care of their guests. This was my 2nd stay here and it was even more impressive than the first. I really love this place and look forward to staying again in the future.

Room Tip: Bottom floors are best during a storm, enclosed atrium instead of balcony.
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank NorcalGSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

The hotel is in a beautifully restored monastery - gorgeous dark Spanish wood, tile floors, iron work, etc. The rooms are clean, cool and furnished with unique antiques - comfortable and luxurious. The open air courtyard patio restaurant is delightful. Most definitely worth the little bit extra you pay.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Alison L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in San Juan
#1 Business Hotel in San Juan
#1 Family Hotel in San Juan
#2 Luxury Hotel in San Juan
Price Range: $326 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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Also Known As:
El Convento San Juan

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