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“Great location in Old San Juan; friendly and attentive staff and great on-site food!”
Review of Hotel El Convento

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Hotel El Convento
Ranked #2 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 25 November 2017

The staff is just awesome! Everyone was friendly and went out of their way to ensure everything was to my satisfaction. Grounds and the hotel were kept well; rooms ranged from functional (smaller) to outstanding (very spacious). On-site restaurants ranged from a decent bar with lunch and dinner, to a very exquisite small restaurant.

Old San Juan is all around you...walk to wherever you want to go. Markets, unique shops, all types of restaurants, parks/squares, churches, and the Old San Juan forts are all within a five minute walk, plus all of the architecture along the way.

Bottom line: this was a GREAT place to stay!

Room Tip: Visit the old forts, and go to the markets on weekend nights.
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  • Stayed: November 2017, travelled on business
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1  Thank coastiehutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 2,798 reviews

Reviewed 24 November 2017

This is a picturesque hotel in Old San Juan with a rich history. It is on a cobblestone street directly opposite the cathedral. It suffered some damage during hurricane Maria and they still have occasional power outages, but the service was friendly and welcoming. The front desk can find available tours for you and you can enjoy the generous evening wine and cheese reception. We sure did! We had breakfast each morning at the restaurant on the ground floor. We loved the breezy cloisters outside our room and the Spanish-style furnishings. Be sure to read the brochure about the hotel's many transformations. It is an easy walk to historic sites,shops and restaurants from this centrally located gem.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank motile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

We recently got married in Hotel El Convento. We relocated due to Hurricane Maria, but it was the best thing that happened (It has a back-up generator). The hotel is magical from the get go. The pictures you see online do not do it justice. It is amazing and breathtaking as soon as you walk in. The entrance, the interior patio, the Salon Campeche, everything with unique details and decor. And also, a WONDERFUL staff. Fabiola Cruz was amazing from the beginning. Not only were we moving everything with a month notice, she was diligent, attentive and responsive everytime. And our magic day came, and it was perfect. We had a first look with pictures through the streets of Old San Juan, La Rogativa and the Fort San Cristobal. We were able to do this because of the close proximity El Convento has with all these locations. And then our ceremony. We got married in the patio with a beautiful ceremony under a stylish permanent canopy that holds over 80+ in attendance. Then, we had a cocktail and over to our reception in Salon Campeche. That room is AMAZING, and the decoration really stood out. The food was amazing (rissotto with yuca stuffed chicken), the waiters and bartenders very attentive, and the music sounded amazing in the room. Everyone was jumping from the moment the reception started. We are very happy that our wedding took place in such a magical and amazing place. It is truly a hotel above the rest, with elegance above the norm. Thanks again to Fabiola and her awesome team.

J+R

Stayed: November 2017, travelled on business
2  Thank Ricardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

A wonderful, charming little jewel of a hotel located in Old San Juan. Our visit, following the hurricane we found most of OLJ still in darkness while El Convento was fully powered. While the beauty of the hotel was prominent, it was the people who stole the show. From our initial greeting to our final good-byes they were nothing but examplary. Let me give one example; my wife has some food allergies so she was not able to eat off the menu, so they arranged for us to meet with the chef who went out and sourced fresh ingredients (fish and vegetables) so we could dine there. Shout out to Talana, Marc and the entire team at this little jewel of a hotel

Stayed: November 2017, travelled as a couple
2  Thank cal2va2pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo A, General Manager at Hotel El Convento, responded to this reviewResponded 21 November 2017

Dear cal2va2pa -

It was a pleasure to have you with us. Both Talana & Mark are extremely grateful for your comments. We are happy to say that most of Old San Juan is back on track and the hotel el Convento continues to offer 100% of its first class services. We certainly hope to have you back very soon.

Warm regards.

Alfredo Arroyo
aarroyo@elconvento.com
#stillstanding
Always the best rates, guaranteed at elconvento.com
787-723-9020

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Reviewed 14 November 2017

This was our third visit and as always we were wowed by the service and beauty of this hotel. Although we visited 6 weeks after Hurricane Maria and the hotel was still on generator power, we had a wonderful relaxing stay for 3 nights prior to our cruise.

Room Tip: We love rooms on the second floor have lovely high ceilings
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Bahama-Mama40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo A, General Manager at Hotel El Convento, responded to this reviewResponded 21 November 2017

Hola Bahama-Mama40 -

Thank you for the visit and for sharing this very nice feedback.
Thankfully power is back at the hotel and most of the areas of Old San Juan. We continue to offer all of our services and look forward to have you back as our guest in the not-to-distant-future.

At your service.

Alfredo Arroyo
aarroyo@elconvento.com
#stillstanding
Always the best rates, guaranteed at elconvento.com
787-723-9020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Business Hotel in San Juan
#2 Luxury Hotel in San Juan
Price Range: $331 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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Also Known As:
El Convento San Juan

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