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Reviews (360)
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All reviewscontinental breakfastfront deskold san juanpuerto ricorecommend ellaundry facilitiessmall balconytop floorstay there againsmall hotelcondado beachrooms are cleanashford avenuewalking distanceair conditioningmini fridgewater pressure
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Reviewed 26 January 2017 via mobile

We stayed for one night before a cruise. We got in late and Ana at the front desk was very helpful and gave us walking directions and tips on where we could eat if we wanted some local dishes. It was dark but we felt very safe walking around. The next day we realized how beautiful the area was. A lovely park and beach area a block away! Rafael was at the front desk and he was so friendly and enjoyable to talk to. This is a small quaint hotel with a pretty little courtyard. No frills, but clean and inviting and just what we needed before our cruise.

Stayed: January 2017, travelled as a couple
1  Thank Toni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 28 January 2017

Thank you very much for staying with us. We appreciate your business and your review of the hotel. It gives me great pleasure to hear that you enjoyed your stay. When you return to Puerto Rico, make sure you give us a call.

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Reviewed 21 January 2017

Location: block from "main drag" Ashford Ave. where there are restaurants, shops, and night life; a safe area to walk around; 2 blocks from beach. Basic accommodation; very clean room and common areas; friendly and helpful staff; near to Old San Juan; about 15 minutes from pier and 20 minutes from airport. Breakfast included is a nice addition. Refrigerator in room. Tiny balcony. Don't come with a rental car--no place to park.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 22 January 2017

Thank you for your review. I certainly appreciate your business and your candid review. We work very hard to provide a clean, friendly, economical option for travelers in San Juan. Parking on the street as you indicate is difficult. If you do bring a car, we contract parking with Valera Parking. They have a multilevel parking a short distance from the hotel. The fee is $17 per 24hrs, and you enter and exit as often as you like. We look forward to seeing you again.

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Reviewed 16 January 2017

We stayed here January 6, 2017 before heading out to a cruise the next day. The customer service was very good. They were very friendly and helpful. Our room was very clean. I was surprised at how exceptionally clean the tile was in the bathroom. Breakfast is cold cereal, different kinds of bread for toasting as well as some pastries. Very close walk to the beach and places to eat. Walking distance to CVS and Walgreens as well. Nice safe area.

  • Stayed: January 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank sarahrU7015YX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 17 January 2017

Thanks so much for staying with us. Your comfort and wellbeing is our first concern. I am very happy you enjoyed your visit with us. Come back and see us soon.

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Reviewed 12 January 2017

We stayed at the El Canario by the Lagoon, Dec 30/ one nite before our cruise!! The staff is so friendly, the place clean. Rooms are plain but cozy and clean. We walked around and some of the staff told us places to go...We just loved getting a sub and bottle of wine and sitting outside in the court yard, with Christmas lights shining around..The breakfast was good, and staff called a cab for us to take us to the cruise terminal. If we are ever in San Juan again, we would definitely stay here!!!

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank dtunney2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 13 January 2017

Thank you for staying with us. I am glad you had a nice visit. I certainly do hope if you come back, you come and visit us. Thank you.

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Reviewed 11 January 2017

We stayed for 3 nights early December 2016 before taking a cruise. Very clean hotel that is close to the beach, restaurants and shopping. The staff was very friendly and the owner John was there every day and made you fell very welcome. We stayed on the top floor which had a shared outdoor area with a view of the lagoon. Our room had an attached kitchenette which came in handy. A continental breakfast came with your stay. It was just enough to keep you satisfied until lunch. We booked another cruise for 2017 and will definitely rebook again here too!

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 13 January 2017

Thank you very much for your business. I appreciate your review and I look forward to your visit in 2017.

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