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Reviews (362)
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All reviewsfront deskold san juanpuerto ricorecommend elbreakfast roomlaundry facilitiessmall balconysmall hotelcondado beachrooms are cleanstay there againashford avenuewalking distanceair conditioningmini fridgefree breakfastwater pressure
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31 - 36 of 362 reviews
Reviewed 21 March 2017

We stayed in El Canario Lagoon Hotel twice, before and after the cruise, total three weeks in February-March.
Wonderful helpful staff, also the owner John was in the hotel every day. He gave us tips where to go and what to do.
The room was enough large for two with small balcony and very clean. Nice roof terrace and patio for breakfast.
Condado beach only 200 meters away.Many restaurants and bars around.
Easy to get old city and back by bus 21 or 53. The trip was 75 cents in coins each way.
If we will come to Puerto Rico again, we will stay in this hotel.

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Irena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 23 March 2017

Thank you very much for staying with us and taking the time to write a review. It was a pleasure having you here, and I am happy that you enjoyed yourself during your visit. You are always welcome, and I hope you visit soon.

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Reviewed 14 March 2017

First time at the El Canario by the Lagoon and will not be the last, I needed last minute accommodations in el Condado area and I found this little gem. So glad I did, the checking process was fast and the staff A+, not to mention a great value. The location is close to the Ashford Ave and there you can fine all kinds of rest and shops.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Floridean63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 17 March 2017

I am so happy you did find us. Friendly, Clean, and Affordable are our primary objectives here. I certainly do hope you visit us again.

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Reviewed 7 March 2017

Great Folks, Very Helpful, Clean Facilities, Enjoyable Breakfast Great Location, They kept our luggage secure between leaving for the cruise and sight seeing. They offered helpful suggestions for restaurants.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LynH0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 17 March 2017

Thank you for staying with us. Your review is appreciated. I am very happy you had a nice stay. Come back to see us anytime.

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Reviewed 2 March 2017

We picked this hotel based on Trip Advisor reviews and we were not disappointed! The Front Desk Staff Ana & Rafael were so warm, friendly, and helpful. Ana kindly explained safe areas to walk at night, and made great suggestions for a place to find dinner. Rafael kindly called a cab for us in the AM to get to the cruise port. The hotel was extremely clean, and had a nice, simple breakfast. The outdoor patio is filled with beautiful plants, a nice place to eat in the AM. ( On a side note, we picked up on the fact that Uber cabs may have some restrictions in San Juan. It sounds like Uber cabs are not always allowed to pick up in front of hotels & cruise ports. We had the best luck with the regular cab companies. ) Walgreens and CVS are just a few blocks away. (As well as Ben & Jerry's and many restaurants) We have nothing but excellent things to say about this hotel. It was perfect for us the night before our cruise. We would def. stay here again. Many, many thanks to Ana & Rafael for your excellent & kind, customer service!!!

Room Tip: I requested a room facing the lagoon when I booked on Booking.com...the hotel accomodated this.
  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Molly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 4 March 2017

I am very happy you did pick us for your stay in San Juan. Our location is great as you say, but service is our first concern. I thank you for your comments and I am happy we were able to meet your needs. Please come back and see us.

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Reviewed 28 February 2017

This small hotel is within walking distance from all the restaurants, the beach and activities in the Condado area. Even though it's a little outdated the service is wonderful. When we got there, around 7:00 PM, Ana at the front desk got us our rooms in a very quick and efficient manner.

The breakfast (which is included) was simple but nice and if you have a chance to sit outside you would enjoy it.

I would definitely recommend this hotel for a longer stay than just 2 days before a cruise which was what we did this time.

  • Stayed: February 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Annie10748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John V, Owner at El Canario by the Lagoon, responded to this reviewResponded 4 March 2017

You are always welcome no matter what the reason. We are here to sever you, our guests. Come back and see us.

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