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Doubletree by Hilton San Juan
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Reviews (3,007)
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1,784
886
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierreself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayclose to the airportfitness center
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Reviewed 1 September 2016

This small hotel was quite a pleasant surprise. Staff were helpful and welcoming. It may benefit from a remodel, as some of the furniture and carpeting in guest rooms were a bit run down. Several restaurants are within walking distance and the beach is not too far from the hotel which offers guests rides to the beach. If you are interested in trying your luck at the casino you may have to find another lodging option, as this hotel does not have a casino.

  • Stayed: August 2016, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
3  Thank Argelia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2016 via mobile

My wife and I had two days in San Juan after our cruise and picked this Hilton property, we were not disappointed at all. Check in was a breeze, even though we were very early they were able to accommodate us without a long wait. The staff was so attentive and made great suggestions for dinner. The ride to the beach in the shuttle was very quick and the beach is nice. The room was very comfortable, the bathroom really stood out. While the pool area is small it was nice that it was opened 24 hours. I would highly recommend this hotel for anyone.

Stayed: August 2016, travelled as a couple
6  Thank TreVinMills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2016

This hotel is near the beach and it is an easy walk. I do not like the idea of the mandatory resort fee. In my opinion use of the beach club/transportation to the beach should be optional. That would be the only thing that may deter me from returning to this hotel in the future. Otherwise it is modern looking, well kept and clean. Rooms are small but functional. I would recommend this hotel for business or pleasure.

  • Stayed: August 2016, travelled with family
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Review collected in partnership with DoubleTree by Hilton
3  Thank globetrekker9372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2016

As always the folks at the Double Tree-San Juan make traveling easy. We've been staying there for years and never have been let down. From the front desk to the restaurant and bar staff you we see nothing but smiles!

  • Stayed: August 2016, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
6  Thank Justin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded 30 August 2016

Saludos Justin A,

Thank you for another great review and for your loyalty to our hotel.
We love welcoming you back!!

Always at your service,
Yodil Cabán
yodil.caban@hilton.com
General Manager

For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2016

Business hotel conveniently next to a grocery store and restaurants in walking distance. The staff at the hotel restaurant did not complete my order correctly. Not the customer service I was looking for. Overall the hotel was ok for quick overnight stay.

  • Stayed: August 2016, travelled on business
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Monique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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