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21 - 26 of 525 reviews
Reviewed 8 February 2020

Had two men barge into the room. After investigation, and camera reviews they were employees. Front desk used the excuse that they entered the room because no one checked off that the room was cleaned,occupied, and available for use which the housekeeper refutes. Also hotel casino is not even operational yet advertised as if it was. People came in by busloads, and we're mislead. Manager Roberto Corrales was both rude, and untruthful to me. He refused to refund us despite admitting to everything. Nearly called cops had Expedia not refunded us out of courtesy.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank Catfishdagreat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 February 2020

I sent a formal complaint letter to General Manager and Comptroller dated January 3, 2020. The letter covers the whole bad expirence and experience, needless to say as of today I have not received the least a phone call to apologise something considered a natural in today commerce bussiness practices. From smelly rooms to noisy air conditioners to very poor housekeeping, dusty fitness room, inoperable tennis court to incorrect tax charges practices. I'm still waiting for management to stand up and answer my letter.

Date of stay: December 2019
1  Thank floree2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 January 2020 via mobile

The hotel facilities are excellent in the new building. There is an old building that is not recommended. It has a water park that is OK. Rooms are very good. Rate are almost $300 including taxes. If you have kids, probably is an option; otherwise there is other good alternatives in the area.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank Carrasco12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Debbie A, General Manager at Mayaguez Resort & Casino, responded to this reviewResponded 3 January 2020

Hi Carrasco. When did you stayed with us? We want to know what you considered expensive.

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Reviewed 25 December 2019

We had a great experience celebrating our 35th graduation anniversary at the Mayaguez Resort Sky Ballroom. The employees made us feel welcomed with their great attitude and service. The facilities that we chose for the reunion were in perfect shape, the food and beverage employees made us feel like royalty. Rooms at the tower were comfortable, clean, had a great view and were an elevator trip away from the Sky ballroom. I highly recommend it for weddings, class reunions or proms.

Date of stay: December 2019
Trip type: Travelled with friends
Thank Pabon007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Debbie A, General Manager at Mayaguez Resort & Casino, responded to this reviewResponded 26 December 2019

We appreciate your kind words. We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.“

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Reviewed 22 September 2019 via mobile

The hotel pool and lobby was nice but everything else was old and needed update. I think the other building “resort” it is in better condition. The towel a sheet were pass good life. My room air conditioning had a leak.

Lightning was terrible and no accessible electric outlet to recharge phone or anything. Parking was a bit of the walk.

Date of stay: September 2019
Trip type: Travelled on business
Thank Jenny_7801
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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