We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Expedia.comUS$129
Hotels.comUS$129
FindHotelUS$129
eDreamsUS$129
Orbitz.comUS$129
Trip.comUS$129
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (24)
Filter reviews
24 results
Traveller rating
13
4
2
3
2
Traveller type
Time of year
LanguageAll languages
Traveller rating
13
4
2
3
2
See what travellers are saying:
Selected filters
Filter
Updating list...
9 - 14 of 24 reviews
Reviewed 9 May 2021

I would definitly recomend this hotel and I would definitly stay there myself. The Hotel was clean and the staff was very courteous and friendly. They were very knowlageble of the are entretainment and restaurants. I was gladd they had a safe place to park our vehicle.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Eddie S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 9 May 2021

Thank you so much for your visit. We appreciate your stay and most off all that our beautiful hotel was up to your standards. Hotel Mayaguez Plaza SureStay Collection by Best Western is at your service always. Hope you visit us again real soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2020 via mobile

We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can’t do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn’t care at all. We asked to talk to the manager, they said she wasn’t available. New ownership is definitely not going good. We never had an issue in the past.

Date of stay: November 2020
Trip type: Travelled with family
Thank 46db46
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 30 November 2020

Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020

Excellent facilities, personnel, etc. Really enjoy my time at the hotel. Nice location in the center of downtown Mayaguez. Near of the Ricominy Bakery. Walking distance to Plaza De Mayaguez and Yaguez teather

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank macrobrachium
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 19 October 2020

Thanks for staying with us, hope to see you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2020

I needed a place to stay that was safe and comfortable. The Tina at the front desk made me feel welcomed and made great recommendations on places to see. The rooms are clean and new. Excellent service!

Date of stay: June 2020
Trip type: Travelled on business
Thank Lamaj11D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 8 July 2020

Thanks for staying with us. It is our pleasure to be of service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 days ago via mobile
Google Translation

Date of stay: November 2021
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded yesterday
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews