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All reviews ricomini bakery downtown mayaguez walking distance front desk bathroom
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2 - 7 of 24 reviews
Reviewed 13 September 2021

The hotel is in a very convenient location. Close to the plaza colon and the best bakery in the world. The ricomini bakery. Check in and check out was very easy. The room was very comfortable had old antique style but modern. Excellent bathroom. This was a good trip!

Date of stay: September 2021
    • Value
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Review collected in partnership with Best Western
Thank rcasian0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 14 September 2021

Thank you for sharing your experience. We love our history and the culture that surrounds our location. We are in the heart of Mayaguez and our property has been here since the 1900. We welcome you to continue being a part of our history. Thank you for your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021 via mobile

Stayed in this historic hotel many times before. We love the location and history of the structure. After all the Covid lockdowns my wife and I decided to give it a try.
To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby.
Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries.
We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216.
The noise from the non guest controllable air conditioner
was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc.
On our 3rd night our room wasn’t serviced.
We will give this facility a break until it improves.
The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.

Date of stay: September 2021
Trip type: Travelled with family
Thank Efrain C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 7 November 2021

We do appreciate your visit and on behalf of the staff here at Hotel Mayaguez Plaza our most sincere apologies for the inconvenience presented on your stay. We do hope you visit us again and when you do please feel free to ask directly for the manager. Thank you kindly and once again our sincere apologies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021

This hotel is perfectly located right in the heart of the downtown, right off the highway between north and south of west coast - very convenient. The staff has always been very customer oriented and the rooms are comfortable.

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank Lourna M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 3 August 2021

We thank you kindly for your visit and are very proud to be of service. Here at Mayaguez Plaza our home is your home.

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Reviewed 27 July 2021

excellent location, good staff. Rooms are OK but theirs not breakfast on site and rooms needs to have more curtains in their windows. everything was clean. The only problem was to much noise outise the hotel

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank rfalerorohena
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 27 July 2021

We are thankful your your visit and are truly apologetic on the inconvenience. On behalf of our staff and myself we hope that you will allow us to be a part of your future travels and we will make your your next stay is satisfactory. Thank you for choosing us.

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Reviewed 17 July 2021 via mobile

I stayed for 5 days . I had an outstanding experience. Excellent service(front desk and cleaning service). Very comfortable room (room 421). Coffee and chocolate 24 hours at the breakfast area. Ricomini bakery at the corner.

Date of stay: July 2021
Trip type: Travelled with family
Thank rosecJ9563GS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this reviewResponded 19 July 2021

We are so happy that your experience here at Mayaguez Plaza was an experience that will always be near and dear. We hope to see you again and on behalf of our staff we want to thank you for your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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