We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,720)
Filter reviews
1,720 results
Traveller rating
811
528
218
105
58
Traveller type
Time of year
LanguageAll languages
More languages
811
528
218
105
58
Show reviews that mention
All reviewsexecutive towerpuerto ricola guanchacosta caribepool areala cava restaurantping pongbreakfast buffet isnice poolminiature golfhotel groundspalm treesnice resortocean viewsan juan airportbeach accessself parking
Filter
Updating list...
260 - 265 of 1,720 reviews
Reviewed 31 January 2017

The Hilton in Ponce was a stunning hotel when it opened in 30+ years ago; however, the hotel is overdue to be refurbished. The pool area is nice, but as you walk the resort, you will find some deferred maintenance.

The add when I booked through Expedia room description for a Parlor Suite stated, "650-sq-foot (60-sq-meter) room, balcony with ocean views." I interpreted this as the room was 650 square feet, but it appeared to be a standard room size. When I asked at the front desk, they advised the square footage included the large balcony. The room was very dated, and we had some tiny bugs (maybe ants) that we were killing throughout our stay.

The food at the resort was okay, but the indoor/outdoor area and bar were plagued by birds that that were pooping all over the chairs and tables. While I understand, you can control the birds; the hotel staff was NOT on top of cleaning up after the birds. One night we searched for a table/chairs or outdoor couch without poop all over it and we ended up in the lobby. We complained to the front desk that night about the staff not cleaning the indoor/outdoor furniture and the next morning for breakfast nothing had changed.

  • Stayed: January 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank jm6672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2017

Overall this hotel/resort was really nice but there was a few things that bothered me. There was only one wash cloth in the room but two people on the room and there was ants on several of the table tops in the room. Other than that the hotel made my Puerto Rico experience a great one! Thanks!

  • Stayed: January 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank shondrac2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2017

There will never be a way to describe excellence This ism the 17th year I have been at this property and every year it just gets better. Why, the selection of what I consider the top of the line service personal.

  • Stayed: January 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank larrymJ4264AY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2017 via mobile

Changed hotels after a poor choice. This facility was representative of the classic Hilton property. Beautiful building and pool complex, small beach. The thing that makes this resort different is people..it is managed well. Staff is courteous and competent. Good options for meals..great lunch buffet. Thanks for saving our first trip to Puerto Rico

Stayed: January 2017, travelled as a couple
Thank Pete F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2017

Stayed here for 4 nights, service was excellent. Location, quiet and relaxing. You can open the slider to the ocean and hear the waves and birds, no traffic sounds. The property is set off the beaten path and has a security gate . the casino is small but has slots and tables. There is entertainment on the weekends, live bands , salsa dancers, DJ. We would definitely return.

Room Tip: Ocean side, even though they say so can't see the ocean , you can.
  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank buschick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews