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“Had some problems in the office”
Review of Silver Deep

Silver Deep
Ranked #40 of 101 Tours in Providenciales
Certificate of Excellence
More attraction details
Attraction details
Owner description: Boat Charter with 20 years experience in Snorkeling and Fishing. Main office located in our Shop on Grace Bay Road: shop everything for island life and book your favourite excursions. Concierge Service: we help you to book everything on Provo. ONE STOP for your entire VACATION.
Useful Information: Activities for older children
Reviewed 2 August 2017

There was a storm the night before so didn't even get a bite. But that was not the fault of Silver Deep. The problem was the lady in the office. She had our credit card to hold, then my husband paid cash to the deckhand when our group arrived at the boat. But she ran the credit card also. I called to let her know and she was the so rude. Would not let me talk, screamed that it was our fault for giving cash and finally hung up on me. My husband jumped in the car and went back immediately. The owner of the boat was there and said it was being taken care of. He was very nice and the charge was removed from our credit card BUT it spoiled the whole experience. They need to work on customer service and get rid of the lady in the office (the owners wife, I think)

2  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caicoscolors, Public Relations Manager at Silver Deep, responded to this reviewResponded 11 March 2018

Dear guest,
Sorry to hear your feed back and rest assured that it must originate from a misunderstanding.

You may appreciate that when guests decide to pay cash after leaving credit cards information, they should notify our office beforehand; it is very unusual to hear that a guest handed out hundred dollars to any staff member, unless previously agreed with our main office, that usually collects payment.
So when you called to query your credit card charge, the office, that was till then unaware of it, opened an investigation and questioned the driver that accepted cash payment without informing the office right away.
You actually never had any contact with the owner’s wife and we are quite surprised that you would assume differently and that the nice person that handed your credit card void was the owner.
Rest assured that we do not “get rid” of our staff members because they rightfully investigated on a guest request that involves cash, but will definetly implement stricter policies for staff to accept any payment when not instructed by main office, that remains the right place to pay for trips and in your case was located at walking distance from your resort.

Thank you for your understanding

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (439)
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14 - 18 of 439 reviews

Reviewed 24 July 2017

They told us that we were getting the newest boat and they even showed us pictures of this amazing boat. The boat was the strike 3. When we get there we see the boat and all the boat was dirty, it has old food, the seats were all ripped and it wasn’t what we paid for. We paid for a new and pretty boat and we got a old boat.

1  Thank joshmulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Captain Alex and Winston were awesome. My kids loved it. They worked very hard to try to get us fish. We had 3 on at once at one point, one came off and one and a half eaten by sharks. Had a marlin on, but lost it. Thanks guys.

Thank wingmaster870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caicoscolors, Public Relations Manager at Silver Deep, responded to this reviewResponded 11 March 2018

Dear guest: Thanks to you for yiur nice words!
Our staff members so make any effort to give everyone on board a good time and are happy to hear that they succeeded in your case

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Reviewed 20 June 2017 via mobile

Can't wait to come back to TCI! One of the best family vacations ever. Great time with the Silver Deep guys: Capt Arthur, Capt Lucky, Darren, Leo - very cool, always fun :)

Thank David92267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caicoscolors, Public Relations Manager at Silver Deep, responded to this reviewResponded 11 March 2018

Dear guest... you clearly are part of our extended Silverdeep Family that visits us over and over. We can’t wait to have you back!

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Reviewed 11 May 2017 via mobile

Captain Forbes and Darren Smith were the best ever!!!! Visiting from Arkansas they were really informative about Turks and Caicos and took us to the very best spots to snorkel. Great because it was a small group instead of lots of people on a tourist boat.

Thank Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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