We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Had some problems in the office”
Review of Silver Deep

Silver Deep
Ranked #32 of 99 Tours in Providenciales
More attraction details
Attraction details
Owner description: Boat Charter with 20 years experience in Snorkeling and Fishing. Main office located in our Shop on Grace Bay Road: shop everything for island life and book your favourite excursions. Concierge Service: we help you to book everything on Provo. ONE STOP for your entire VACATION.
Useful Information: Activities for older children
Reviewed 2 August 2017

There was a storm the night before so didn't even get a bite. But that was not the fault of Silver Deep. The problem was the lady in the office. She had our credit card to hold, then my husband paid cash to the deckhand when our group arrived at the boat. But she ran the credit card also. I called to let her know and she was the so rude. Would not let me talk, screamed that it was our fault for giving cash and finally hung up on me. My husband jumped in the car and went back immediately. The owner of the boat was there and said it was being taken care of. He was very nice and the charge was removed from our credit card BUT it spoiled the whole experience. They need to work on customer service and get rid of the lady in the office (the owners wife, I think)

1  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (432)
Traveller rating
Traveller type
Time of year
Language

7 - 11 of 432 reviews

Reviewed 24 July 2017

They told us that we were getting the newest boat and they even showed us pictures of this amazing boat. The boat was the strike 3. When we get there we see the boat and all the boat was dirty, it has old food, the seats were all ripped and it wasn’t what we paid for. We paid for a new and pretty boat and we got a old boat.

1  Thank joshmulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Captain Alex and Winston were awesome. My kids loved it. They worked very hard to try to get us fish. We had 3 on at once at one point, one came off and one and a half eaten by sharks. Had a marlin on, but lost it. Thanks guys.

Thank wingmaster870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

Can't wait to come back to TCI! One of the best family vacations ever. Great time with the Silver Deep guys: Capt Arthur, Capt Lucky, Darren, Leo - very cool, always fun :)

Thank David92267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2017 via mobile

Captain Forbes and Darren Smith were the best ever!!!! Visiting from Arkansas they were really informative about Turks and Caicos and took us to the very best spots to snorkel. Great because it was a small group instead of lots of people on a tourist boat.

Thank Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Silver Deep also viewed

Providenciales, Turks and Caicos
 
Providenciales, Turks and Caicos
Providenciales, Turks and Caicos
 

Been to Silver Deep? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing