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“Superb for fun and R&R”

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The Ritz-Carlton, St. Thomas
Ranked #3 of 22 Hotels in St. Thomas
Certificate of Excellence
Reviewed 6 January 2015

Everything you need is in this lovely resort. It's own cove, water sports, yacht, club lounge, restaurants, spa, fitness center, poolside and beach-side service, AND the Ritz Carlton excellence. We wanted somewhere that was upscale and still easy to get to. This was it! Each staff member greeted us with a warm, sincere greeting and many got to know us by name. It felt like home away from home. It did get a bit too busy on Dec 31 and Jan1; beach and pool chairs were difficult to obtain and maintain. Besides that, it was splendid trip and worth the investment.

Note - The Ritz tries to delight you where possible. For us, the delights came in the form of (1) staff sought out our daughter each day to give her a coconut and straw (left in room when we were out), (2) gluten-free pasta by the chef in Esensia restaurant, (3) privacy when we needed it, and (4) Concierge making and changing dinner reservations for us, and booking the Grand Palazzo for us (that was not yet listed on their offerings list).

We'll be back!

Room Tip: Eugenia and the 2 buildings on each side of it are a great location.
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  • Stayed: December 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this reviewResponded 21 January 2015

Dear KM,

Thank you for the kind words about your recent stay at our resort. I’m especially happy to see that it felt like a home away from home for you, thanks to our incredible team of Ladies and Gentlemen. We always aim to provide a personalized experience to each and every one of our guests, and I’d like to thank you for highlighting your experience with your daughter and our fantastic culinary and concierge teams. Thank you again for your fantastic review, and we look forward to welcoming you back to St. Thomas soon!

Bernd Kuhlen
General Manager

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847 - 851 of 1,082 reviews

Reviewed 6 January 2015

We visited in December with our one year old son. The resort was a great place to bring kids of all ages because so many other families were also there. The infinity pool is large with a beautiful view, and service was prompt. We were originally given a room with no bathtub, but when we requested a bathtub to bathe our son, we appreciated the hotel accommodating us. The down sides were that the resort was in the middle of renovations, so there was loud construction noise during the day, and a restaurant was closed, but I would expect these to be temporary. One tip - the beach on the hotel side tends to get quite crowded - do make your way over to the residences side for a much more relaxing beach experience and a much more unobstructed view of the bay.

  • Stayed: December 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank efc607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this reviewResponded 21 January 2015

Dear efc607,

Thank you for taking the time to write about your stay at the resort. First, I’m so happy to read that you enjoyed the service, as well as the family-friendly nature of the hotel. We work to provide fun activities and facilities for families, and want our littlest guests to have just as much fun as the adults! As you mentioned, we offer two beaches, which is a unique benefit for our guests to enjoy. I’m pleased you were able to enjoy both of them. However, I do apologize for any noise you experienced during your stay. We are constantly working to improve facilities for our guests and occasionally this involves temporary maintenance work. I’m especially proud of two fantastic recent improvements: Essenza, our rustic Italian restaurant, and Zest, our new coffee and yogurt shop. Thank you again for your fantastic review of our hotel. We look forward to welcoming you and your family back to St.Thomas soon.

Bernd Kuhlen
General Manager

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Reviewed 4 January 2015

Marvelous hotel with plenty things to do. This hotel has great service, food, cleaning and location. It's very close to Redhook port which gives you easy access to St John (a very beautiful island worth to visit for a day).
If I go back to St. Thomas, surely I'll come back to this hotel.

  • Stayed: December 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank lfsribeiro90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2015

Our family spent the last two weeks in December at the Ritz Carlton. It is definitely one of the nicest hotels we have stayed, and the staff is very friendly and accommodating. We really like the small beach, which is generally easy to find beach chairs, unlike some other larger beaches which may get somewhat crowded, particularly around the holiday seasons. We also spent almost everyday at the Island Time, the onsite water sports center, which has all kind of activities including kayaking, paddle board, hobby cat and wind surfing. The wind surfing instructor Jeff is very knowledgable and friendly, and one of the best instructors we have known. Will definitely be back next year.

  • Stayed: December 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Lilyltran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2014

Stayed at the Ritz for 5 nights at the end of October and really enjoyed it. Tagged along while my husband was at a conference on property. The service was outstanding and really enjoyed the rum punch drinks they give you upon arrival. Our room was located in the Begonia building on the 3rd floor. There are stairs but wasn't a big deal for us. The view from our room was gorgeous. We were given a room with two beds since that was all that was available. Weather was perfect during our stay. Room was beautiful &n spotless; loved the spacious bathroom. We ate at all the restaurants on property with conference & food was decent. Favorite was Bluewater. Enjoyed the drink/food service at the beach but it was very pricey. Ordered a salad & it was $15 for a bunch of lettuce. Drinks were really good. Also went to the beach on the condo side to check it out; really nice & not crowded at all. Resort fee is very high at this property ($60 I believe) but included water sports. Did SUP which was a lot of fun; great for 1st timer since bay is protected from huge waves. Had private car service to/from airport. Highly recommend Perry at www.presidentallimousinevi.com They are veterans running a business on the island. Please utilize them if the need arises. Rented a private charter from St. Thomas boat rental with Capt. Nate; it was the highlight of our trip! Highly recommend. Would definitely stay at the Ritz again. Another note; maid service was exceptional & they always left us extra water and coffee for the nespresso machine.

  • Stayed: October 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank ace4467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay | U.S. Virgin Islands, 00802-1010, St. Thomas
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Price Range: $598 - $1,356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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