Let me first start off by saying that all the staff here are really fantastic.Everyone has a smile and will go out of their way for you- they deserve 10/10 for effort, kindness and service. So that's the good news. I think it's important when reviewing a hotel to try to be positive especially in this case because the hotel has so much potential and I so want it to succeed for the people who work there-but it has a long way to go to truly match up to the reputation of Bob Marley, after whom it is named, and who used to own the property.
This is not a resort and definitely not a spa (well certainly not one that I envisage when the word spa is mentioned) . The hotel is around a central courtyard and I couldn't see anything resembling a spa - the hotel is tired and badly needs a lick of paint, the garden water features are full of green water that smells a little bad. the first room we stayed at had a fan that was broken, a very lumpy uncomfortable bed, a broken safe and a noisy old air conditioning unit. The tap water smells like something died. The breakfast was expensive yet tasteless.
Yet relatively small changes would make a big difference here - staff need to check light bulbs are working - there are no phones in the rooms-and a fresh coat of paint would change the place entirely.
The hotel is loosely themed around Bob Marley - there are rooms named after his songs and a few discs, photos and instruments on the walls - but this place could be genuinely 'jammin' if a little money was spent - maybe a live Dj playing reggae in the bar and the room with Marley memorabilia made a little less dark and dingy.
Despite the negatives there is no need to avoid this hotel -We moved from our first dark uncomfortable room called 'mellow mood' to a much nicer room with garden view and it changed our perception of the place. The new room was much fresher and more comfortable, so do ask for one of these rooms when booking and as mentioned before the staff will really look after you- just lower your expectations a little from what the hotel name implies and you will enjoy.
- Official Description (provided by the hotel):
- The summer retreat of the Reggae Royalty now welcomes guests to 16 luxurious, themed suites reflecting musical legacies of Bob and Rita Marley. Two free-form pools, personal concierge service, boutique, music gallery, and a Caribbean-fusion restaurant that offers some of the Marley's favorite dishes. An intimate escape into the talented life of a legendary family, the Marley Resort & Spa blends the best of the region's rich culture with the artistic energy of this acclaimed family. ... more less
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- Also Known As:
- Marley Resort And Spa
- Marley Hotel Nassau
- Marley Resort Nassau
- Marley Resort & Spa Nassau, Bahamas