Good staff
“The breakfast was great because it could cater to our senior needs. The rooms gave us lots of space and the price was reasonable. It might have a few problems for physically challenged people but the staff would help in any way. Their support was so appreciated.”
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Stayed one night while in transit, initially impression not good as the hotel knew I was coming, knew I'd be arriving early but told me I'd have to wait until 3pm to check in.
Receptionist trying her best to look busy but actually just shuffling paper, after a brief and needless protest a room became available.
Room facilities below expected standard, although clean.
AC was effective but noisy, shower was just about functional, safety deposit box just a rusty metal box in clear few, flimsily fixed onto the wall with no key.
Pool area was quiet and relaxing however poolside bar was rarely staffed. Someone would come out, serve one person then disappear for up to 40 minutes at a time.
Until the early evening when several groups of guests congregate in groups outside their room with their own supplied alcohol and loud music.
I didn't eat here for fear of long delays getting served.
Would not choose to stay here again, there are much better hotels to choose from
Thia property is well maintained. Food at its restaurant is just delicious. Hotel staff is very helpful and polite. Pool facility is available here. 10 mins drive from the airport. Breakfast timing from 7 to 9 and dinner till 10 in the from 8. For lunch, have to place order at front desk. Recommended property if in freeport.
my experience a the royals islander hotel was quiet and short. This hotel is great for business purposes, warm and friendly staff and rooms are reasonable. i did not rate the hotel five stars reason being their were limited options to engaging on the property.
I was placed in this hotel whilst waiting for a flight off the island. It was below average unfortunately, the room wasn’t ready on arrival which was around 1500, the room wasn’t overly clean and a strong smell of chemical hit me as I opened the door.
The restaurant wasn’t great, the steak was like eating a shoe. However the breakfast was very good, some of the best poached eggs I’ve had in a hotel.
I wouldn’t stay here if I booked it myself as there’s several hotels on the island for a similar price with better reviews, but it is close to the airport and it only takes a few minutes in a taxi.
We were on a cruise and hubby got sick. We were medically disembarked and had to be taken to RAND Memorial Hospital ( don't ever get sick and have to seek medical treatment there...awful). We were finally released after the ship left and the port agent took us to Royal Islander. If the reasons of us being there would have been under better conditions this wouldn't have been a bad place. The only thing I can probably complain about is I believe there is a club/bar next to the hotel because the music was so loud and constant that it was annoying to be outside. But other then that the ladies at the front desk were really sweet and friendly and they were very accommodating to our situation.
