My family and I were guests of Island Seas Resort from 12/28/2022 to 1/1/2023. The beach was beautiful and the landscaping on the grounds was gorgeous. The staff in the resort restaurant were all friendly and professional. The staff from the front desk were a different story. They were incredibly impatient, unorganized, and downright rude. From them copping an attitude when we asked for towels (Which we had to beg for multiple times a day, both beach towels and towels for our room) to them being unwilling to assist me in helping fix their printer so I could print our boarding passes home, the front desk staff were the stain on this experience for all of us. The rooms were dirty even after being cleaned and as mentioned before, no towels were to be found. I dried myself off from my showers with hand towels all but one of the days I was there. When we would ask for towels, it was always an excuse and never an apology. "We already gave you towels" (Two towels two days ago for five people to shower with). "We just sent them over to your room" (I had just come from my room and had not received any towels for days). Overall, a beautiful property, but poor management brought our experience down significantly. Word to the wise, go elsewhere if you can and if you can't, BRING YOUR OWN TOWELS!! And don't expect the staff to be concerned about any of your concerns. Poor poor management.

This was one of the worst vacation experiences we have ever had! We checked in the week of 12-24-12/30/2022 and encountered one problem after another. First, there was no Wi-Fi in the room and we had to go to the lobby to get online during this busy holiday week! In addition, the telephone in the room didn't work. We had to walk to the lobby every time we had an issue or question which were many. They kept saying it would get fixed but it never was fixed after a week of our stay; the water pressure in the main bathroom was so small that the water coming out of the shower is even smaller than the drizzling rain outside; there were no towels for the beach even after being asked to wait for hours; the door to our 2nd bedroom is broken and the dishwasher was rusty and smelly... The list goes on and on. What was most frustrating is they didn't seem to care or make an effort to address these issues. We understand the hurricane of 2019 has had a huge impact on this area. Many infrastructures are still being restored. But there is no excuse for the poor service. The only good thing about this place is its beach which is charming. It was definitely not worth the money we paid for the week of vacation!

Dec 22
I spent Christmas week there alone. Stayed in a one bedroom with a beautiful view. They first tried to put me across the street and I refused after communicating numerous time with the staff I was traveling alone and needed to be in a higher unit on the main property. They agreed to move my room. They are very short staff to include the restaurant and housekeeping. The girl who worked Christmas night, her name is Venise.....she was amazing. Kudo's to her for remaining calm and professional. I did wait 2 hours for my food but they just didn't have the help. Overall its a 3 star at best. The staff is nice and the beach is beautiful and relaxing. The only issue in my room was the TV in the bedroom didn't work and never got fixed. Other than that, I enjoyed my stay.