Lighthouse Pointe at Grand Lucayan Resort is an amazing property. It is beautiful and extremely well kept. It is a fantastic place to visit, and we highly recommend this resort! The atmosphere was very relaxing and safe.
The entire staff is one of the kindest staff you would ever encounter. Each staff member at the hotel, from the entrance of the hotel, bell service, front desk, housekeeping, concierge, and all the different restaurants, was extremely polite, attentive, and respectful. We quickly got to know the staff and felt like we have known each other for years. All the staff members went above and beyond the extra mile, to fulfill any request we had.
The beach was magnificent, with the softest and silkiest sand you ever stepped on. The views were spectacular, and the water was crystal clear-blue. The views from our oceanfront suite were breathtaking. The food at the restaurants in the resort was incredibly delicious, too.
We loved every second vacationing at this gorgeous resort! We stayed for 6 nights. From the moment you drive up at the resort there is the friendliest female hotel staff waiting to greet you and welcome you to the resort. Unfortunately, we don’t recall her name, but she always had positive things to say each time we entered and left the resort. In our opinion, having someone, so sweet and kind, welcoming guests back and wishing them well every time you leave the resort, just goes to show the level of excellent customer service and care this resort has for all their guests.
Upon entering the hotel lobby, we were immediately greeted by Garreth. We never met him before, but he had a trusting, confident, and friendly personality, that made us feel we have known him for years! He took care of our luggage and was very instrumental in helping us have the best experience and stay at the resort. I hope the resort managers notice what a valuable employee Garreth is and appreciate his natural gifts in excellent leadership and great people skills. Garreth exceptional eye for attention and detail for the guests and hotel helped to make our stay memorable beyond our expectations.
The pool and beach service were impeccable. At the pool bar, we met Denis, and Rashard. They were so joyful and attentive in giving us fantastic customer service. They took excellent care of us daily with delicious drinks and food. Also, there was the most enthusiastic and entertaining pool DJ, Barry, who made the atmosphere more fun and livelier. We enjoyed listening to his music, watching him teach people to dance, and laughing at his jokes. We also met the friendliest security guard. Everyone working at the pool and beach areas went above and beyond, every day. They are shining examples of what terrific customer service is all about.
Inside the lobby of the hotel was one of the restaurants. Ms. Raynelle H. was always so positively helpful and pleasant at the restaurant, which made us feel very comfortable. The housekeeping staff could not do enough to make us enjoy our stay. Travis, Florence, and Alfred were each phenomenal in different ways to always help us with a smile and kind words. This was an example of great customer service from the housekeeping department.
We also wanted to specifically mention a few other key staff members that greatly contributed to our amazing experience. First, there was Shanika King. Shanika works as the concierge in the lobby. Shanika was the one who initially instilled the confidence that this was the right hotel for us, with our many questions regarding COVID. Before we even booked, we called and spoke to Shanika to find out some information on the hotel. She was so friendly and so reassuring, and she went above and beyond in providing us with information, emailing us with different options, and following up with us. When we got to the resort and met her in person, she continued to display those qualities throughout our entire stay. She was so instrumental in our decision to stay at this resort, and we cannot thank her enough! Miss King is a valuable asset to the resort and a shining gem to the all the guests she encounters.
Prior to arriving at the resort, we also had the privilege of speaking with Ms. Kendra Lewis. She was incredibly helpful in arranging our reservations, accommodating us with our detailed requests, and following through to make sure that when we arrived, everything was ready and exactly how we wanted it. She even helped to arrange an amazing upgrade for us which we didn’t mind paying for, as well as arranging to have a driver available for us throughout our stay. We are sincerely thankful to Kendra for all her assistance.
While at the resort, we also had the opportunity to speak quite a bit with one of the managers, Ternesa Smith. Mrs. Smith was another example of why this resort is so high on our list of top resorts! She went well beyond expectations to help us in so many ways. Her attentiveness to always giving excellent service is unforgettable. Mrs. Smith would approach us daily to make suggestions on things that we can do to help us enjoy our stay. We are overly grateful to Ternesa for her generosity and time in taking in our family and making us feel like we were home. This resort is very lucky to have an excellent employee like Mrs. Ternesa on staff. I really do hope they recognize and appreciate all her knowledgeable skills and her exceptional multi-tasking abilities.
We also would like to send a very special thank you to Anita Cooper, who personally made sure that everything was perfect for us!
We had an awesome first time visiting Freeport, Bahamas and this resort! Everything was absolutely perfect and fantastic in every way. We have already recommended this resort to so many of our friends and relatives, and we are even in the process of trying to arrange to travel back there again soon! We totally recommend this resort, and if you travel with a happy and positive attitude, you will definitely experience all that this resort and the staff have to offer, and you will not be disappointed!
