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Traveller rating
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6 - 11 of 397 reviews
Reviewed 10 September 2021

The saving grace for the hotel was definitely the friendly staff who were very helpful and kind. However, the hotel itself is not great. It is old and shabby with lots of work that needs doing. The bathroom was dirty and the shower did not drain properly. The room itself was ok, but the bed was very uncomfortable. The breakfast was average with a few choices and the staff were very accommodating to dietary needs. The hotel is in a central location with lots of amenities nearby. Overall, the hotel needs lots of work to improve the exterior and quality for their guests.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank MP20211
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021 via mobile

Hotel is selling rooms and services which fall extremely short to what they have presented and promised in their website pictures and information.

The room we received has tiny, smelled terribly, lumpy/creaking mattresses, no air conditioning, only a view out the window into a void space of all other rooms air conditioning units which made so much noise running day and night you had to shut all windows at night and the standing electric fan didn’t even work! Our other room had no view at all, extremely dark.

Safety questionable with a sock Being left over the smoke detector which no one from housekeeping had removed prior to our arrival.

Bathroom was a tiny cubicle shower, no bath and extremely shabby tiling, grout and questionable cleaning standards.

General hotel areas including Dining room, hall ways smelt very musty. Walls decoration tired , windows and cleanliness needs serious attention.

Lounge bar never open and supposed to be for days were there until 11pm
Cocktail bar told first night residents could get a drink after closing and night Porter can serve us in bar which he did and as families with teenagers we were in any case off to bed just after 11pm. Next two nights they tried to change their story and told us to take the drink to the room and only served us reluctantly. We were not made welcome and it seems even though we wanted to support the recovering hospitality industry our money wasn’t wanted.

Breakfast ok but scrambled eggs dry, bacon rock hard and toasters slow. Not informed that you could order from kitchen any type of eggs only observed doing this on the 3rd morning.

We would not recommend staying at this hotel at all as they are miss-selling and don’t seem to care about their guest experience at all.

Date of stay: August 2021
Trip type: Travelled with family
Thank X262RBelaineb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 July 2021

10 people booked for food viewed menu online looked good on arrival we were given different menu very limited were told online menu not updated for 2 years so we ordered various meals turned out sirloin was tough and cold fish full of greasy oil and the balls was tasteless no apology or discount kids can not run a restaurant needs to change out of ten zero shocking

Date of stay: July 2021
Trip type: Travelled with family
Thank Robert1855
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 June 2021 via mobile

Fab greeting on arrival quick & easy check in. Due to having walking difficulties (on crutches) I had requested close to reception or close to lift. This would be my only disappointment, I was on the 2nd floor but as there was a lift no problem but having to negotiate 2 heavy doors with my suitcase & crutches was not easy. A lovely clean,modern room that was very comfortable, good a/c but would recommend lighter quilts in the summer. Breakfast service was very good & food was good, eggs cooked to order & gluten free bread (staff took excellent precautions for Covid protection). Good value for money,right in the town centre.

Date of stay: June 2021
Trip type: Travelled solo
Thank Sarah-Jane H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 June 2021

Stayed there last week. Very helpful staff. The breakfast was excellent and very comfortable beds. The only down side was the shower was a bit wierd to work .Will definitely stay there again. Danny essex

Date of stay: June 2021
Trip type: Travelled with friends
Thank DannyM2720
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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