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103 - 108 of 4,226 reviews
Reviewed 10 September 2019 via mobile

Just spent a week at the beautiful Phoenix Hotel. Rooms are great super comfy bed with bed turn down if you like. Food was excellent huge choice at the Buffet and different theme each night. Close to tourist attractions. Cannot say enough about the wonderful attentive staff. Made us feel very spoiled and special. Thanks to Hendri,Dani & especially Sidiq for making our stay amazing. We will miss our chats and your huge smiles.
Mr David & Madam Merinda

Date of stay: September 2019
Trip type: Travelled as a couple
Thank merinda b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 11 September 2019

Dear Mr David and Madam Merinda,

It was a great pleasure to have you staying at The Phoenix Hotel for your holiday in Yogyakarta!
Thank you very much for your amazing comments about our facilities and the service offered by our Ladies and Gentlemen.
Most importantly your reference to Hendri, Dani and Mr. SIdiq (Our Food and Beverage Manager) who are very thankful and proud to be recognized for their services and dedication.
We were delighted to know that you had a memorable trip.
We look forward to welcome you back to The Phoenix Hotel Yogyakarta!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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Reviewed 10 September 2019

Stayed here for a couple of nights as part of our honeymoon. What a gorgeous building with so much history. We were kindly given a hotel tour by Stefani, she was very friendly and knowledgeable. The rooms were a good size (we were on the top floor and had a nice view over the pool) and we were left a honeymoon cake in our room on check in. A must-stay in Yogyakarta.

Date of stay: June 2019
    • Location
    • Sleep Quality
    • Service
1  Thank DrEmmaR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 10 September 2019

Dear DrEmmaR,

We are glad to host you and your loved one as our special guest. Hope your honeymoon was the memorable one. And thanks to mention our Ladies, Stefani, who guide you through our Hotel Tour.

Once again, thank you for staying with us, and we wish you a safe trip back home.

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019

This was a very lovely hotel. Great breakfast and wonderful service. Loved happy hour and the gin trolley. Would definitely recommend this hotel. Good size rooms and very comfortable bed. Very clean, Good wifi.

Date of stay: August 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank smithmstnj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 10 September 2019

Dear smithmstnj,

Thank you for taking the time to write such a heartfelt review about your time spent at The Phoenix Hotel Yogyakarta. As you touched on in the review, we are about providing a fabulous experience but also so much more. We pride ourselves in the genuine service and warmth that our staff provide every day.

We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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Reviewed 7 September 2019 via mobile

Very good bar for hanging out and relaxing with family and good acoustic music in Yogyakarta. friendly staff. and special thanks to Ajay in vino bar who made the best gin tonic for my family. merci beaucoup

Date of stay: July 2019
Trip type: Travelled with family
Thank florian_lco
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 7 September 2019

Dear florian_lco,

We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments with TripAdvisor visitors.

I was very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday.
Your kind words have been passed on to our team, especially Vino Bar team. This will certainly motivate them to keep up the good work.
Looking forward to your next visit.

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019 via mobile

Pros:
Great location, very central
Clean rooms
Staff friendly
Lovely balcony
Beautiful building

Cons:
Rooms on small side, especially bathroom
Breakfast quality was not great - chicken always overdone ended up so dry & chewy, fresh fruit juice too watered down, pastries left too long became hard.

It is a beautiful heritage building, unfortunately the food quality is below par for what is expected of a MGallery Hotel.

Date of stay: September 2019
2  Thank yen-chi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 5 September 2019

Dear yen-chi,

I would like thank you for taking the time to share your detailed experience with us especially with the pros of our hotel.

Also, I am addressing each point detailed by you individually and together with the Departments concerned work on rectifying these especially the services from the Food and Beverages.

Moreover, we do value your feedback related to the bathroom. We have noted your inputs and will review with the department concerned.

Once again, thank you for your feedback and I hope that we will have a second chance to redeem your trust in the near future.

Atur Kinurmatan Kulo,
Christina Maya
Assistant Guest Experience Manager

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