Check-in was smooth and our room was ready when we arrived at 2.00pm.
The hotel staff was alert and helpful, coming to the carpark to help with our luggage.
Good to note that SOPs (mask, temperature check, social distancing) were in place and observed by guests and staff alike.
Our 2-bedroom (2 queens & 2 singles) family suite was spacious and clean, with the usual amenities. Being a corner unit, it had two balconies and lots of windows.
Initially, it felt strange not having an AC or fans. Natural ventilation via open windows and balcony works equally well, which was what we did. (if you don't mind the traffic noise)
Though we managed it, 6 persons sharing one bathroom is not ideal. I had read cases of hot water running out mid-shower, and was very relieved that all six of us managed to have uninterrupted hot showers. I liked that the bathroom was big and could easily accommodate a shower cubicle, which would have been more practical. As it is, the long bath is so yesterday, and was not cleaned properly.
Digital amenities need to be upgraded. With multiple handphones, iPads and camera between the six of us, power outlets for charging devices were insufficient.
The breakfast buffet offered nasi lemak, porridge, bread, pastry, fruit and hot meals (noodles, curry, etc). For me, the egg station is more than adequate to start my day on the right note. Anything else is a bonus.
Overall, WiFi is patchy and occasionally weak. Parking was not a problem, though I can't vouch for the weekend.
Throughout our stay, every single Hotel staff we encountered was polite and courteous. Housekeeping was very prompt to bring us items requested.
Will definitely consider staying here again. Located on the main road between Tanah Rata and Brinchang makes for convenient travel to all attraction spots.
