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Planters Country Hotel & Restaurant
Reviewed 20 September 2011

We recently stayed two nights at Bala's Holiday Chalet in the Raffle's Room. We stayed over a holiday weekend and chose this hotel because our other choices were already full. As other reviews have said, this property is charming but overpriced. The room was simple and clean with a small reading/sitting area in the upstairs attic. The room was poorly lit and did not let in much natural sunlight. Our bathroom was small and cold. There was no separation between the toilet and the shower, which made the whole room wet whenever we showered. Also, the hot water was intermittent. We had 30 seconds to a minute of hot water before it went back to freezing on the morning we left. A cold water shower when temperatures are cool is not appropriate for a room that costs RM 320 per night. The staff were not overly friendly and didn't seem too concerned with service. Breakfast and tea were very overpriced. I would recommend walking in to town for food. If we return to Cameron Highlands we will look for another place to stay. After 2 nights we were ready to go home. Overall, not bad, just expensive.

  • Stayed: September 2011, travelled as a couple
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Thank jennhartner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 - 215 of 324 reviews

Reviewed 17 September 2011

We were thinking of staying at this establishment but the staffs were so RUDE on the phone and utterly unfriendly and unhelpful that we decided it was a no-go! How on earth would the service be if we stayed there, I dare not imagine having to deal with that on a holiday!!!

Stayed: September 2011, travelled as a couple
5  Thank KatSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2011

We stayed in the Bala's Holiday Chalet for two nights in July 2011 during our trip through Malaysia. It's situated a bit outside of the main part of Tanah Rata, which is all the better as there (as well as in Brinchang a bit further up north) you can find quite a few horrible concrete towers that do not blend in at all with the beautiful scenery of the Cameron Highlands. The Bala's Holiday Chalet does, as it is an old girls' school founded at the beginning of the 20th century by the British, and has a very nice cottage charm to it. Although you won't find a real good view (which is advertised on their website), the scenery is quite beautiful, as is the garden of the hotel where you can sit quite comfortably during the day and read (see photos).

Our room (we had a "Raffles Suite") had a decent size and a comfortable bed, no air condition (which is not needed due to the rather low temperatures there) and are nicely decorated inside. However, due to their age they have very small windows and, as a result, are very dark inside. The absence of good light sources does not improve things either - but then again, if you don't spend much time there (as there is quite a bit to see in the Cameron Highlands) that is not a big issue. The bathroom is not nice at all, however - it's basically a small and dark tiled cubicle with a showerhead (no proper shower) and a sink in it, and the window does not have a mosquito net either (which is a bit alarming as you can imagine a few bugs to creep in during the night...). We have seen far better than that in Malaysia.

On the positive side, the food in the restaurant is quite good - Indian cuisine, and very tasty. We ate there twice as it was so good and convenient, as well as reasonably priced. It does get a bit cool there in the evenings, but then a fire is lit sometimes. Quite amusingly there's a picture of Queen Elizabeth on the wall...! The breakfast is totally forgettable - it's called "continental" and you get two slices of toast with some jam and tea, no choice at all. For us it was included anyway, but if I had to pay extra for it I would advise not to take it.

As a summary I would recommend the place, in particular for its very nice cottage style and the good restaurant. It could easily be improved considerably by adding a few good lights in the rooms and installing a modern bathroom, along with a breakfast that deserves its name.

Room Tip: We had the Raffles Suite on the hill, not bad.
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  • Stayed: July 2011, travelled as a couple
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3  Thank Alpina_B3_Lux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2011

We are totally regulars to this chalet. We return in particular for the nature, and the well designed Raffles Room, which is on the peak of the hill. Great for retreats or to simply de-stress.

The staffs are really nice, in particular Mr Dass.

We will be returning soon, very very soon!

  • Stayed: August 2011, travelled as a couple
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1  Thank abobnamedcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

we spent 2 nights in this hotel. The place certainly has a charm and a very nice garden, but the prices of food are too high compared to other hotels/restaurants. We did not encounter the friendliness we found everywhere else in Malaysia.
The room was not in good condition, for example the toilet did not flush well and we had a cold shower, which is not comfortable in the Cameron HIghlands, since temperatures thera are quite low. The owners pretended to solve this problem, but finally it turned out that we had a cold shower because the people from the room nextdoor were having a hot shower. We think this is bad management.

  • Stayed: July 2011, travelled with family
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4  Thank Marc040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Planters Country Hotel & Restaurant

Address: Lot 55 | Cameron Highlands, Tanah Rata 39000, Malaysia (Formerly Bala's Holiday Chalet)
Region: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #2 of 22 Speciality Lodging in Tanah Rata
Price Range: $80 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Planters Country Hotel & Restaurant 3*
Number of rooms: 30
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Also Known As:
Bala`s Holiday Chalet Hotel Cameron Highlands
Planters Country Hotel & Restaurant Cameron Highlands/Tanah Rata

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