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Traveller rating
1,378
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73
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Reviewed 10 September 2022

The room was not clean really dusty and smelly airco was leaking the fridge had a lot of water. The service level between the different buildings was different you had to be corny before they help you as a king. If you are polite the service level is low.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank salah123452022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 13 September 2022

Dear Salah123452022,

Thank you for taking the time to give us the review of our recent stay experience.

Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning cleanliness and smell in the room, the leakage from the air conditioner, the condensation in the fridge, and the consistency of service from our team members. Please rest assure that we are taking necessary actions to ensure our typically high standards are retained. We will definitely discuss with our team members and identify the opportunities for training and development to ensure that the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2022

Booked a superior sea view room, was initially given a room with a tree block, had to ask for a change of rooms, perfect view on second fo.
Beds were horrible, pillows were extremely sinking and didn't help with the sleep quality.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank gk042022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 2 September 2022

Dear gk04022,

Thank you for staying with us and for your review.

Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our standards during your recent stay.

Rest assured that your comments regarding the bed and pillow have been shared with the team and actions will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2022

It's very uncomfortable to sleep in with the combine of 2 single bed. Need to be very careful when moving around on the bed because afraid will fall in between of it. The Panorama pool staff need to be more vigilant.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank 909allenf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 1 September 2022

Dear 909allenf,

Thank you for taking the time to share your recent stay experience.

I regret to learn that we were unable to meet your expectation regarding the bed and the service from our pool staff. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2022 via mobile

Stayed at Avani Krabi for a 2 - day exploration of Krabi Island. Was there to explore rock climbing and to go island hopping. What a peaceful place and despite traveling in August, sun shine abundantly but with heavy rains starting 8pm onwards. Beautiful views and vibes. Great sea food. Can’t wait to be back!

Date of stay: August 2022
Trip type: Travelled solo
Thank ManiRostom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 30 August 2022

Dear ManiRostom,

Thank you for taking the time to share your recent stay experience.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you again for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2022 via mobile

Our stay in Avani Crabi was the most memorable one. The location is right at the centre of Crabi town. Excellent hotel, we stayed in an inter connected room which was very convenient. They upgraded the room for us without any additional charge.Their infinity pool and pool side bar is superb. The breakfast spread was avarage for a vegetarian.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank venkitasubramanian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 30 August 2022

Dear venkitasubramanian,

Thank you for taking the time to share your recent stay experience.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you again for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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