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Reviewed 22 September 2022 via mobile

We stayed there for 5 nights in the superior room.

Location is good , not along the aonang beach but only 5 mins walk to the beach area. Still, shops, restaurants, bar, massage are all nearby within minutes of walk, right downstairs are 7eleven and McDonald's. One good thing not stayinng alongside the beach is you can avoid the crowd and noise.

Room is spacious with a large balcony. We stayed at superior cliff view room which is definitely worth it. Overlooking the Krabi cliff is amazing.

Staff are all very helpful and sincere.

Btw, there's a live music bar right opposite and sing until 0000 midnight. We are fine with it as we are late people, and we sat on the balcony every night to enjoy the free music. However, if u are an early person, u may wanna get a room in the buildings at the back end instead of facing the road to avoid the noise

Room tip: Go for the cliff view room!
Date of stay: September 2022
Trip type: Travelled as a couple
Thank freddymomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 24 September 2022

Dear Freddymomo,

Thank you for choosing to stay with us at Avani Ao Nang Cliff Krabi Resort and for your review.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you again and we look forward to an opportunity to welcome you back in the near future.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2022

I really enjoyed my stay here as a solo female traveler. I felt safe within the compound plus the hotel is located super near the Ao Nang beach and market so there’s plenty to eat/do.

Right next to the hotel, there’s MacDonalds, Starbucks and Watson. Opposite the hotel, there are mini food stands for your Thai food cravings!

The location is fabulous, the room is very spacious. Also, rmb to bring insect repellent though as the balcony seems to have a lot of it as usual in an Asia country. There’s a total of 3 buildings and my room is the nearest to the street. Literally one lift down it’s the street level already! I enjoyed this trip immensely!!

Great quiet pool, got myself a good suntan! Great views as well!

The front desk staff are super friendly especially BB who’s super cheerful and infectious energy! The housekeeping team did a great job as well!

Date of stay: September 2022
Trip type: Travelled solo
Thank Quirkyvi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 25 September 2022

Dear Quirkyvi,

Thank you for taking the time to share your experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including BB whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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Reviewed 10 September 2022

The room was not clean really dusty and smelly airco was leaking the fridge had a lot of water. The service level between the different buildings was different you had to be corny before they help you as a king. If you are polite the service level is low.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank salah123452022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 13 September 2022

Dear Salah123452022,

Thank you for taking the time to give us the review of our recent stay experience.

Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning cleanliness and smell in the room, the leakage from the air conditioner, the condensation in the fridge, and the consistency of service from our team members. Please rest assure that we are taking necessary actions to ensure our typically high standards are retained. We will definitely discuss with our team members and identify the opportunities for training and development to ensure that the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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Reviewed 1 September 2022

Booked a superior sea view room, was initially given a room with a tree block, had to ask for a change of rooms, perfect view on second fo.
Beds were horrible, pillows were extremely sinking and didn't help with the sleep quality.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank gk042022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 2 September 2022

Dear gk04022,

Thank you for staying with us and for your review.

Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our standards during your recent stay.

Rest assured that your comments regarding the bed and pillow have been shared with the team and actions will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2022

It's very uncomfortable to sleep in with the combine of 2 single bed. Need to be very careful when moving around on the bed because afraid will fall in between of it. The Panorama pool staff need to be more vigilant.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank 909allenf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Phinyo Thanbunphairach, Other at Avani Ao Nang Cliff Krabi Resort, responded to this reviewResponded 1 September 2022

Dear 909allenf,

Thank you for taking the time to share your recent stay experience.

I regret to learn that we were unable to meet your expectation regarding the bed and the service from our pool staff. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Phinyo Thanbunphairach
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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