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Krabi Resort
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Reviews (1,452)
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All reviewsgrand roomprivate beachluxury villaao nang beachdirect beach accessan upgradebreakfast buffetandaman seathe breakfast areaswim up barbuilding worklots of shopsrestaurants and barsstreet foodphi philong tailsun loungers
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13 - 18 of 1,452 reviews
Reviewed 3 weeks ago via mobile

We stayed here for a 5 days vacation and was happy with the value for money. Don't expect an extraordinary experience but good and friendly service. People take good care of you and children and even though we experienced mistakes now and then, there was always an apology and smile ready. We would probably try another hotel next time but it was a good experience for the money we paid.

Stayed: December 2017, travelled with family
1  Thank sunlover-OO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delvin-GRD, Guest Relations Manager at Krabi Resort, responded to this reviewResponded 4 days ago

Dear Sunlover-OO,


SawadeeKrap!

It is a pleasure to have you as our guest and thank you for the kind compliments for our staffs,our resort amenities and our resort location.

We are very glad to learn through your review that you enjoyed your excellent stay with us.

Thank you once again for your feedback and we look forward to welcoming you back again soon with our improved and more dedicated service.



Yours sincerely,
Delvin Tan
Guest Relations Dept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was our 5th visit to this hotel and still find it one of the best places to stay. The staff were all welcoming, always had a smile and very willing to help. The grounds are beautifully kept and lovely to walk around which is a credit to the gardening staff. We had no problem with the food as their is so much choice at breakfast time and so perfect to sit outside enjoying the view. We stayed on the upper floor the Deluxe Hotel overlooking the swimming pool and found it catered for all our needs, so wonderful to sit on the balcony in the cool of the morning watching the day begin. This hotel is perfectly situated on the beach front, we had no trouble getting a sunbed during our stay. I did notice people coming up from the beach who weren't guests to using the beds, perhaps another notice up the far end would be helpful.
Like I said I cannot fault the service at this hotel and the Managing Director is always available and often seen chatting to guests ensuring they are happy with their stay.
We look forward to visiting again in 2019

Room Tip: Each room we have stayed in have been comfortable and besides you wont spend much time in your room as there is so much to do.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank lizzyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delvin-GRD, Guest Relations Manager at Krabi Resort, responded to this reviewResponded 4 days ago

Dear Lizzyr,

SawadeeKrap!

Thank you for taking the time to share your wonderful experience with us. At Krabi Resort, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated colleagues.

I will be sure to forward your generous praises to my colleagues and I am sure they will be even more motivated to continue providing our guests with great service. Thank you once again for your feedback and we look forward to welcoming you back again soon.

Kop Khun Krap!

Yours sincerely,
Delvin Tan
Guest Relations Dept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed in a private pool villa which is their highest rated room. The villa is really nice and clean and the small pool a wonderful add on. Its all clean and just a few meters away from the beach (which is not impressive though, as everywhere in Ao Nang). The interior is a matter of taste and the bathroom is huge compared to the rest of the rooms.

Didn‘t visit the restaurant as there was a huge, loud corporate group there blocking out the place with their evening events. We used the smaller of their two pool areas, also not impressive - their loungers and the bar would need an upgrade. Overall, okay for a 4 Star - the positive is the location, you‘re right in Ao Nang where the buzz is but at the very end so not too loud. The nicer restaurants are at the other side of Ao Nang beach and at Nopparath beach which are both ~ 10 min walk.

Stayed: March 2018, travelled with friends
3  Thank Collecting-Moments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delvin-GRD, Guest Relations Manager at Krabi Resort, responded to this reviewResponded 4 days ago

Dear Collecting-Moments,

SawadeeKrap!

Thank you for choosing your stay at our pool villa and sharing valuable insights about your recent experience . Once again we are sorry to hear that it pales in comparison to the highly personalized service which Krabi Resort is renowned for. We have taken your feedback very seriously and are working hard to make improvements. I had forwarded your comment to the Management Dept and rest assured that we will look into this matter and how we could improve our faclities and guest service better .

I would also like to take this opportunity to share that we have commenced on our refurbishment and restoration program which will see us adding new Beachfront Pool Villas, Tropical Pool Villas and new amenities to our resort.

We hope to welcome you back to Krabi Resort in future with our improved dedicated services and upgraded amenities.


Regards,
Delvin Tan
Guest Relations Dept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I am currently here on first night of four night stay, I have moved to the second room as the first had very poor air conditioning and the fan didn’t work. I have been moved to a ground floor room where the air con works but there is no privacy from all the people walking past so I need to have the curtains closed all the time. My terrace is on the main path to the pool

There are hardly any loungers by the pool and it’s a fair 10 minute walk to town

This is not my idea of paradise, I am currently trying to book a flight and another hotel out of here. This is not a 4 star hotel - you don’t even get decent toiletries and no conditioner

It’s not a place to stay

Stayed: March 2018, travelled solo
5  Thank Nathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel has only to good things in my opinion: the location, being right on the beach and the beautiful garden surrounding. We had a deluxe room, but luxe it'a big word. Although the room is big and with a beautiful view to the garden, the furniture is old and outdated, bed hard as a rock and bathroom smelly and moldy. Breakfast had a lot of choices but most of them thai influenced.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank zuzini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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