Dear homeros949
Warm greetings from the L Resort, Krabi.
Thank you for staying with us during your honeymoon. We are sad to read that although your experience was pleasant, you are rating us with one star only, because you could't accept one of our resort's policies.
We do have a recreation room, here at the L. This room is appreciated by our customers, who either have to check out of the room on their departure day and are having a late evening flight ( there is a shower opportunity ), or customers arriving early, having to wait till their reserved room is ready to check in. We are unfortunately not able to give access to this recreation room for in-house guests waiting to be picked up for an excursion in the morning, since some days we have up to 100 persons staying with us, and every morning, many of them are waiting to be picked up. Due to some issues in the past, we had to come up with this policy. Our customers, however, can wait in their hotel room, and our guest service agents will be more than pleased to give a quick call to your room, informing that the pick up for the tour has arrived.
I was explaining that to you on the phone the other morning and with all respect, i wasn't rude at all.
Thank you for your kind understanding.
Michel Krummenacher