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“Good service but room is too small”

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The Cliff Ao Nang Resort
Ranked #88 of 108 Hotels in Ao Nang
Singapore, Singapore
Level 5 Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Good service but room is too small”
Reviewed 14 February 2012

Location : 700m away from beach (15-20 mins walk to the beach)

I spent 2 nights in this property and the service, view was very good especially the hospitality by the staff. The semi open air bath / toilet is a good good must try.

The breakfast is a-la-carte and it can be served at your doos step or the restaurant will the pool and cliff view.

Unfortunately, the room size was dissapointed, especially if been called as "bangalow". I can't even find a proper place (table) to put my belonging. The walk way was so cramp after your luggage occupied most of the walk path. The TV is not working al day and thru out the stay.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EricYap9200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCliffAonang, Manager at The Cliff Ao Nang Resort, responded to this review, 22 May 2012
Dear Guest

Thank you so much for your review regarding your stay with us.
We are pleased to know that you enjoyed our staffs' hospitality
and also love our amazing cliff view in the resort.
Our a la carte breakfast serving to guest room is another way we
make sure our guest have the best convenience during their stay.
We feel sorry that you found our rooms not in a large size
.We do honest with what we offer and do advertise our room sizes on the website.
Our bungalows are uniquely Thai although the room are not the large
size but optimized at its best and have sizes macthing with the standards
of any resort in the same area.
We are sorry to make your stay was not the best enjoyable regarding the changing of our
new cable TV signal receiver to at the time.
Once again appreciate your kind feedback which has brought to our management team which will make a better stay for our guest in the future and hopefully also for you as our returned guest.

Best regards
Pimchana K.
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
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English first
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 January 2012

We booked THE CLIFF at Ao Nang on the net less than 2 hours before arriving, just before leaving Kao Sok national park to the North.

The receptionist presented our registration document calmly in a folder like we had been expected for weeks - we were impressed, we were sure they would pick not up on it in time for our arrival. The valet was standing by to carry luggagge, we were off to our room without delay.

First impressions were of something from a calmer more elegant time, it was almost hidden away, while still being just off the main street, just a little further out than the noisy bars, but still easy walking to the beach. It was interesting to learn that it was one of the earliest hotels established in Ao Nang.
it was cool quiet luxury with a bit of flare - a boutique hotel if you like.

The room was tasteful with natural colours/items/fabrics - bamboo etc, loved the bathroom with garden.
Very private, sitting round the pool you felt like you were very far away from the bustle, it felt private and exclusive, there were terrific views of great limestone kasts - hence the name THE CLIFF. Be sure to get the right Cliff hotel - it's THE CLIFF opposite Yamaha building.

The staff were delightful and a special mention to the very capable, charming and efficient manager - Pimchana - who was more than helpful - organising trips, giving advice and all with a very personal touch. She and 'The Cliff' will go far, we cannot recommend it highly enough.

  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank debbielawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCliffAonang, Manager at The Cliff Ao Nang Resort, responded to this review, 28 May 2012
Dear Ms.Debbie Lawson
Thank you so much for your time to write such positive reveiw for us.
We are so please to hear that you and your husband enjoyed our hospitality and the surrounding area in the resort. Your comment, is like a reward and has made such an encouragement to myself and all staffs to always maintain the quality of service for our guest.
We hope to welcome you and your husband again soon for your next visit from Dubai.
Please contact me directly for that occasions.

Pimchana K.
Best regards
Resort Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
194 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 18 January 2012

I feel bad because the staff here gave me such incredible service.

This hotel is not for everybody. Rooms are olden thai style and there is an outdoor toilet. My wife didn't really like the place because it was too outdoorsy with insects and whatnot.

Place is also a bit run down with bits and pieces falling off.

Great if you are the adventurous type but otherwise stick to the usual brand name hotels.

Room Tip: away from the pool!
See more room tips
  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank AlvinChanJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochford, United Kingdom
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 January 2012

Don't be put off by the busy road because just down the drive is a haven away from all the madness. Beautiful style with charm and character with wonderful views of the limestone cliffs and stacks. Rooms are spotlessly clean and very well equipped.The staff are very helpful without being in your face! Although breakfast was good they can't quite get the hang of courses - they bring fruit, toast, fruit and cook breakfast all at the same time. 10 mins walk down to the beach, loads of eating places round about. Laundry service is a bit pricey - do as we did and take it to one of the local services advertised.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank seg1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 11 January 2012

We had 6 great days at The Cliff Ao Nang Resort in early 2012.

The Cliff Ao Nang Resort is positioned as a beautiful and quiet oasis in the heart of Ao Nang and the hotel is built close to nature and you can enjoy the magnificent views - the mighty cliffs - while the service from every staff member is on the absolute top level.

Everything was nice, clean and well maintained and the service was very good and unique.

We chose to eat at the restaurant at The Cliff Ao Nang Resort every evening during the entire stay and here secured A and Lai an excellent service and the chef delivered the largest positive culinary experience we had in Thailand, and this at a price which was very competitive with the best restaurants in Ao Nang.

We have already decided to visit the site again to relive the good service, surroundings and the superb dining experience.

Anne Mette & Karsten
Denmark

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karstenroen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cliff Ao Nang Resort

Property: The Cliff Ao Nang Resort
Address: 85/2 Moo 2, Ao Nang, Krabi Town 81000, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #88 of 108 Hotels in Ao Nang
Price range (per night): $35 - $176
Hotel Class:3.5 star — The Cliff Ao Nang Resort 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
The Cliff Aonang resort was Vote one of the top 50 most beautiful resort in Thailand by Tourist Authority of Thailand. Once you step inside, the staggering Cliff views will make you suddenly realize why this boutique resort cold not have another name. Here , the comfortable vintage style resort which has 21 luxurious guest rooms set among the lush tropical garden. Discover the truth of Krabi natural beauty, experience real serenity and tranquil. ... more   less 
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Also Known As:
Cliff Ao Nang Hotel Ao Nang
Cliff Ao Nang Krabi
The Cliff Ao Nang Resort Krabi

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