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2 - 7 of 768 reviews
Reviewed 27 April 2020

Location is excellent. Right near the corner of the main roads and opposite the beach. Close to everything you need, you are spoilt for choice and right on the doorstep to most things.
The room was barely OK with a spacious balcony. The shower was hit and miss with both the water pressure and temperature. More annoying was that the towels were in poor condition and they don’t provide facewashes. The fridge worked well and kept drinks nice and cold. The bed was too soft and lumpy and the pillows were oversized and not to my liking. Room was not well sound proofed and you hear the noise well into the night from the Boogie Bar just behind the hotel.
Public spaces and amenities at this hotel were kept clean and tidy including the pool and breakfast area. The pool area was pleasant enough but we’ve been spoilt with swim up bars and as this is a Muslim friendly hotel, there was no swim up bar and no alcohol served on the premises. It was strictly BYO around the pool. Breakfast for the most part was pretty good and they had a decent variety for the size of the hotel. Towards the end of our stay, the WiFi went down and it took them ages to get it going again.
Service was OK. Staff seemed friendly enough but some had limited English. Fareeda at reception was excellent.

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank chuckymustdie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 April 2020

Pros:

Location – great for easy access to most restaurants, money exchange outlets, convenience stores, tailors, bars, optical shops, and basically everything you need.
Breakfast area is clean, and an attractive setting. The cereal selection and coffee machine offered a good array of selelctions. More about the breakfast in the Cons section below.
The fridge was as good as you’d want temperature-wise, which isn’t always the case even in better hotels. I liked that they didn’t actually have anything in the fridge, so there was no tab. You can go to a nearby convenience store and put in whatever you liked. You will also find a few non-alcohol drinks in the fridge on arrival as a bonus.
Swimming pool is clean however, I will list some Cons below.
The manager, Fareeda, was very accommodating with politeness, helpfulness, and spoke English fluently. We are very grateful for her assistance.

Cons:

Swimming pool does not have gradual steps to get in & out. It has one ladder that has the first rung to get out quite high. The only other way in is by jumping in, and to get out lift yourself up. The water has no shallow end where lifting yourself out would be easier. So, what I am saying is this pool is not user friendly for the elderly or people with back problems.
Another problem with the pool area is although there are menus on the little tables inbetween the poolside lounge chairs, in the 7 days we were there, not one of the staff came around asking if anyone would like to order anything.
The bathroom towel situation isn’t great. They don’t have face washers, and much more disappointing was that the towels often had rips where they ripped further when drying yourself after showering.
The hot Thai food available in the breakfast area was hit & miss. Mostly average.
We had to ring reception a few times about different matters. Some of the staff do not understand even when you speak clear & basic English. Therefore no assistance would be received. Other times they gave us false information about our request which made us repeatedly ring for an update – absolutely useless. This had to do with the constant WIFI disconnections.

Next is either a Pro, a Con, or Indifferent, depending on yourself:

There was no mention in the hotel ad that the hotel followed Muslim rules. This meant that there were no pork products like bacon or ham served at the hotel. It also meant no alcohol served on the premises. We respect the religion – no problem there. However, that wasn’t ideal for us in relation to their pork & alcohol rule. We wouldn’t have stayed at the hotel if we knew that from the start.

Overall, we would not stay there again. A generous 3 stars at the most. More like 2.5 stars but that isn't an option.

Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
2  Thank Pizza_with_anchovies
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 March 2020

We had free upgrades for both rooms booked-an unexpected surprise. Establishment served no alcohol, had no loud music and its Halal certified. The rooms are clean and spacious.The breakfast buffet was decent and the menu changes daily.
Overall, our stay was pleasant and the hotels' proximity to the shopping and dining is an added plus.

Date of stay: January 2020
    • Location
    • Sleep Quality
2  Thank chipa2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JitraR1, Manager at Aonang Princeville Villa Resort & Spa, responded to this reviewResponded 9 March 2020

Dear chipa2015,

Thank you very much for taking the time to review and share your experience with us here.

We are grateful for your comments and it was truly a pleasure having you here. Hopefully, we can welcome you back in the near future.

“Be our Guest Be our Family”

Warmest regards,
The Management.
Aonang Princeville Villa Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2020 via mobile

We arrived following a long journey , tired and ready for some rest . We were shown to our room , unpacked and went for a look round . At this stage I realised all the other room had balcony’s and we had been put in a room at the back , over the kitchen . How on earth were we to dry clothes and towels from swimming and excursions. Having unpacked we then went to reception and they changed us to a balcony room . Wonder why they didn’t give us a decent room in the first instance . On checking out we were charged 50 bht for a broken glass that house keeping had carelessly left overhanging the side table. They said they were usually 100 bht so what we are only 50% responsible . No honesty at this place be careful

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank sunseeker055
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JitraR1, Manager at Aonang Princeville Villa Resort & Spa, responded to this reviewResponded 24 February 2020

Dear sunseeker055,

Warm greetings from Aonang Princeville Villa Resort & Spa, and thank you very much for your review shared.

We are truly sorry and sincere apology for the issues happened during your stay with us. After reading your detailed review, I had found out some of the information concerning the room assigned without balcony on first day of arrival, due to hotel run full-house. As for all these details mentioned kindly rest assured that we won't have this pass by without implementing any action to solve and improve on this matter.

Thank you once again for your comment which enables us to continuously improve our guest experience and must apologize that your experience had not been so pleasant.

Anyhow, we truly hope that the next chance of stay in Krabi we could have other opportunity to serve you again.

“Be our Guest Be our Family”

Warmest regards,
The Management.
Aonang Princeville Villa Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2020

Location was probably the best thing about the resort.
The beach is just across the road and there are plenty of shopping, massage and food options just outside the resort.
The resort has a Spa as well, which was really good.
Food quality in the restaurant was okay, therefore, we used to eat outside everyday.

They have only 1 restaurant which is halal and so obviously they do not serve alcohol.
However, they do not have any restrictions on bringing alcohol from outside.
We used to drink beer by the pool and in our rooms and there were absolutely no issues whatsoever.
The staff is very friendly, however, not everyone speaks english (except the operator and the staff at reception) so you may face communication issues.

Date of stay: January 2020
    • Value
    • Location
    • Service
2  Thank salilgupta31
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JitraR1, Manager at Aonang Princeville Villa Resort & Spa, responded to this reviewResponded 9 March 2020

Dear salilgupta31,

Warm greetings from Aonang Princeville Villa Resort & Spa, and thank you very much for your kind stay and review shared.

We are well delighted to hear that you enjoyed this stay experience especially with best location and the really good spa. However, thank you for letting us know your concern.

We are grateful for your comments and it was truly a pleasure having you here. Hopefully, we can welcome you back in the near future.

“Be our Guest Be our Family”

Warmest regards,
The Management.
Aonang Princeville Villa Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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