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Hotel San Marcos
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Reviews (78)
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6 - 11 of 78 reviews
Reviewed 18 February 2015

one of the worst hotel i have ever been. Everything is a mass: first room they gave me was not ready and it was 6:30 pm. Second room with more than 30 y. o.. No TV remote control and air conditioner sounds like an airplane. Really bad experience. Never come back again.

Stayed: February 2015, travelled on business
1  Thank Ankramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jrsoberanes, Guest Relations Manager at Hotel San Marcos, responded to this reviewResponded 11 March 2015

We welcome your comments, we inform you that we are already taking appropriate actions to correct the problems you reported on your last visit. We’re sure we will serve you as you deserve on your next visit and hope you'll be staying with us.

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Reviewed 25 September 2014

This hotel got great reviews but I found it very tacky, noisy, and very bland. The service was excellent, and the breakfast was good. We had a very bad experience with the climate control. It was either VERY cold or VERY hot when we turned the air conditioner off. Worst part is the hotel would not comp me for the horrible experience. The place is in front of a MAJOR street so I hope you are a sound sleeper. Lastly, when I checked in they handed me two breakfast vouchers and told it was part of my reservation. When I checked out they included the breakfast in my final invoice. Typical Mexico it was done very shady so please be careful..

  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank zippy1421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jrsoberanes, Gerente at Hotel San Marcos, responded to this reviewResponded 30 September 2014

Thank you very much for your visit and giving us your review. We are currently working on the issues you addressed (climate control, noise insulation and clarity of charges). We hope you visit us soon again to serve you in a much better way.

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Reviewed 22 March 2014 via mobile

Well we had a pleasant stay overall. The customer service was very good. The price is decent for the hotel as it is outdated and we stayed in a suite which was small and the pictures looked different. But overall the hotel was used only to sleep because we didn't visit there free buffet as we got up late lol.

Stayed: February 2014, travelled as a couple
Thank joseadolfo74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_S0beranes, Gerente at Hotel San Marcos, responded to this reviewResponded 22 March 2014
Google Translation

Sr. Ricardo,
Le agradecemos sus comentarios. Le informo que en febrero de este año entró una nueva administración y el hotel recibirá una remodelación general para beneficio de todos nuestros huespedes, esperamos volver a atenderlo muy pronto, muchas gracias.

atentamente
La Gerencia.

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Reviewed 4 October 2013

San Marcos is a clean, no muss, no fuss hotel. For a small amount I got a clean and comfortable bed, a shower with good shower pressure and big towels. I did not eat at the restaurant or use any of the facilities.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marce_LCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

Rooms are okay for the price, the lobby has a cool huge statue of a naked woman and a big painting with a man and women reaching for the heights.

There was an issue with the restaurant however. We pre-paid dinners for friends, they charged them again and tried to insist that they never got any money, until finally gave in.

  • Stayed: January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank globelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sanmarcoscln, General Manager at Hotel San Marcos, responded to this reviewResponded 26 February 2013

Dear Guest,
Thank you very much for the review. In Hotel San Marcos we care very much for your comfort and. Regarding your concern in our Restaurant there was a communication issue with our staff. We are working to excel our customer's expectations in every way. We hope to see you again soon in our city and in our Hotel.

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