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“Comfortable, fancy and affordable. ”
Review of Hotel San Marcos

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Hotel San Marcos
Ranked #14 of 29 Hotels in Culiacan
Reviewed 13 May 2015 via mobile

The room was incredibly comfortable, amazing comfy bed with tons of pillows. Large bathroom. Great food and restaurant. Loved it! Very quiet, soundproof rooms for real lol. Definitely the best luxury hotel around. I actually have no complaints at all about this place a truly recommend it.

Stayed: May 2015, travelled solo
Thank Francisco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_S0beranes, Guest Relations Manager at Hotel San Marcos, responded to this reviewResponded 18 June 2015

Dear Francisco B

We want to thank you for choosing Best Western Plus San Marcos. We are pleased that you enjoyed your stay because customer satisfaction is our main goal and we hope you visit us again soon. Your opinion is very important because it helps us to give total customer satisfaction to our guests.

Sincerely
Jesus R Soberanes
Best Western Plus San Marcos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 71 reviews

Reviewed 18 February 2015

one of the worst hotel i have ever been. Everything is a mass: first room they gave me was not ready and it was 6:30 pm. Second room with more than 30 y. o.. No TV remote control and air conditioner sounds like an airplane. Really bad experience. Never come back again.

Stayed: February 2015, travelled on business
Thank Ankramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jrsoberanes, Guest Relations Manager at Hotel San Marcos, responded to this reviewResponded 11 March 2015

We welcome your comments, we inform you that we are already taking appropriate actions to correct the problems you reported on your last visit. We’re sure we will serve you as you deserve on your next visit and hope you'll be staying with us.

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Reviewed 25 September 2014

This hotel got great reviews but I found it very tacky, noisy, and very bland. The service was excellent, and the breakfast was good. We had a very bad experience with the climate control. It was either VERY cold or VERY hot when we turned the air conditioner off. Worst part is the hotel would not comp me for the horrible experience. The place is in front of a MAJOR street so I hope you are a sound sleeper. Lastly, when I checked in they handed me two breakfast vouchers and told it was part of my reservation. When I checked out they included the breakfast in my final invoice. Typical Mexico it was done very shady so please be careful..

  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank zippy1421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jrsoberanes, Gerente at Hotel San Marcos, responded to this reviewResponded 30 September 2014

Thank you very much for your visit and giving us your review. We are currently working on the issues you addressed (climate control, noise insulation and clarity of charges). We hope you visit us soon again to serve you in a much better way.

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Reviewed 22 March 2014 via mobile

Well we had a pleasant stay overall. The customer service was very good. The price is decent for the hotel as it is outdated and we stayed in a suite which was small and the pictures looked different. But overall the hotel was used only to sleep because we didn't visit there free buffet as we got up late lol.

Stayed: February 2014, travelled as a couple
Thank joseadolfo74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_S0beranes, Gerente at Hotel San Marcos, responded to this reviewResponded 22 March 2014
Google Translation

Sr. Ricardo,
Le agradecemos sus comentarios. Le informo que en febrero de este año entró una nueva administración y el hotel recibirá una remodelación general para beneficio de todos nuestros huespedes, esperamos volver a atenderlo muy pronto, muchas gracias.

atentamente
La Gerencia.

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Reviewed 4 October 2013

San Marcos is a clean, no muss, no fuss hotel. For a small amount I got a clean and comfortable bed, a shower with good shower pressure and big towels. I did not eat at the restaurant or use any of the facilities.

  • Stayed: October 2013, travelled on business
    • Value
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1  Thank Marce_LCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel San Marcos

Address: Avenida Alvaro Obregon # 51, Culiacan 80000, Mexico (Formerly BEST WESTERN PLUS Hotel San Marcos)
Region: Mexico > Pacific Coast > Sinaloa > Culiacan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 29 Hotels in Culiacan
Price Range: $72 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Marcos 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Welcome to Hotel San Marcos, where everything has been designed for your maximum comfort and convenience. During your stay, we hope you enjoy our warm and cordial hospitality in an authentic Mexican atmosphere. Our main goal is that you feel at home. Located on the most important street in the city, just 15 minutes from the airport and 5 minutes from financial district. ... more   less 
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