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“Another great vacation at El Cid”

El Cid El Moro Beach
Ranked #21 of 109 things to do in Mazatlan
Attraction details
Reviewed 22 March 2017

Last week we returned from our 7th visit to Mazatlan and our favorite destination - El Cid. We had incredible weather and even more incredible sunsets. As always, the staff at El Moro and the Marina Hotel attended to our every need. The waiters at La Concha started off our day with an incredible breakfast. Sergio Barrios, Daniel Ozuna, Marcos Cumaello, Martin Rodriguez, and Miguel Peraza always had our table ready and our coffee cups full. They are all incredible gentlmen. If you visit La Concha for breakfast, don't miss Rosie's omelets! The servers poolside kept the drinks cold and full especially Felix Flores at the El Moro pool and Rodolpho Velazquez at the Calipso Pool ( Marina).
We had a wonderful evening at our first time ever visit to the Japanese Steakhouse. The kitchen is open there. We were so impressed by how hard working the kitchen staff were. Jonathan Zuniga, Antonio D'Leon, Jesus Pena, Sergio Favela, and Alphonso Favela did a fantastic job giving us a delicious dinner. Our waiters, Paul Tirad and Antonio Barron, were so entertaining and the manager, Gabriel Ayou, kept things running like clockwork.
We had a very romantic evening at El Patio where Hugo Lizarrago made the night so special. The food at all the restaurants was superb!
Our favorite activities were the sunset cruise where we met some really fun people and the guided tour with Cuberto on the Apollo speed boats. Such great times!
I guess the best thing we can say about El Cid is that we will be back next year!

3  Thank Donn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"one bedroom suite"
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"francisco renteria"
in 3 reviews
"two queen beds"
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"sales department"
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"motorcycle week"
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"breakfast buffet"
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"ocean view"
in 4 reviews
"cab fare"
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"nice beach"
in 6 reviews
"beach area"
in 3 reviews
"our waiter"
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"sunset cruise"
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"deer island"
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"an excursion"
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11 - 15 of 266 reviews

Reviewed 16 February 2017

Beautiful pools with jumping area, slides. Service was great but i didn't care for the different levels of AI. Needing to give your room number and bracelet ID every day was different from what i"m use to at other AI. I guess it's fine if you don't want AI

3  Thank pierreeb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2017

Staying at El Cid Moro Beach was a delight.
We received a phone call from El Cid on the Friday before our check-in to confirm our arrival. They asked if we needed anything special. Hubby was so impressed that he called the girl back and said, if we love our room when we get there, we will do the presentation.
We took advantage of the free transportation from the airport. Probably took about fifteen minutes longer than just getting a taxi. On the bus there were ladies booking the presentations and discussing the gifts that went with that. We confirmed our presentation for the next day while on the shuttle.
I am still smiling about the wonderful check-in we had. We were ushered past the line-ups of people into the lounge. Offered free drinks and wonderful appetizers. We did not stand in line, we ate and drank while attentive staff came to our table with everything, including our room keys. Alejandra introduced herself as our concierge and gave me her number. (She was terrific throughout our stay). And our Rep for the Sales Presentation also came by and introduced himself. We were given gold-colored bracelets (they use a variety of coded bracelets for AI, VIP, Millionaires club etc) and we were set to go to our room. I still do not know why we had this full-service check-in, but I liked it a lot.
Our room was 2225, a one bedroom suite. It was on the corner of the tower and the view was fantastic. The room was perfect. And there was a bottle of tequila waiting for us on the table. There were two queen beds (which we were fine with) two full baths and a kitchen with full size fridge. Newer furniture in the living room and great TV’s in the living room and bedroom. Channels included CTV Vancouver, CNN and Fox News. While the water is potable, we chose to buy water for drinking, coffee and making ice. (There is no icemaker at the resort, but rather trays to make ice in your freezer.)
The Sales Presentation was actually very good. They are really trying to sell the idea of All-Inclusive, luxury travelling. And the buy was for 6 weeks, which we are unable to utilize at this time. Our personal style is not AI, but rather to explore the cities we visit. The neighborhoods, the restaurants and beach bars. He understood, thanked us for our time and we were done in 90 minutes no problem. Easy peasy. The RCI condos are the right fit for us.
We chose to take a cab (70 pesos) to Mega for liquor and a few groceries and cab back (another 70 pesos). Not a bad decision, but the Mega Bus, literally stops in front of Mega. So you could get there for 10 pesos. Having said that, if you are just doing snacks, coffee and some drinks – there is a market on site and a couple of OXXO’s within walking distance. Save on cab fare, grab your groceries from the local nearby stores. Market on site it fine – but a little smelly? Has most things you will need. We also discovered a liquor store at the Mega traffic circle that we liked. Bit of a hike – bus there and back.
Lots and lots of restaurants to walk to. We tried several; but we liked. South: Gus y Gus, Mangos Grill, F.I.S.H, Raggio Cucina and Tomates Verdes. North: Locos Locos, Chilies Peppers, Baja Style. **And the breakfast buffet at El Cid Moro ($230 pesos I believe) gets high marks.
Pros: Great Housekeeping, the View, the Beach, the warm Pool, Balcony, Buffet Breakfast, Bus stop, Concierge, Fast and easy Checkin/checkout, free shuttle to all other El Cid locations.
Cons: no Free wifi – had to by a coffee at Ricos and use theirs – which was fine. No laundry room. No happy hour on site. Can be noisy between rooms. Too many people allowed to save beach/pool chairs all day.
Overall this resort presents well and has excellent staff. We would stay at El Cid Moro Beach again – in a heartbeat.

5  Thank Flipfloplocations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017

We returned today after a week at El Cid Moro Beach. Our room was wonderful , spacious and well appointed, and well cared for housekeeping staff. It was disappointing to see little notices everywhere of added cost for water bottles, housekeeping to wash up dishes, etc. We loved the central location, easy to walk around, and shuttle to Marina etc.

But I'm going to be honest, our experience was negatively effective right from the very beginning, right on the Bus. We were already using 1 week of our time share to stay at the property, yet were invited 4 times to a welcome Breakfast with tones of bonus offers. Sorry folks, we are not naive, there is nothing for free, and your not "giving me" breakfast for 4, sunset sail for 4, $100 USD and taxi ride back to the airport as a thank you. How many times do i have to say No thank you, its not required?

The Checking in process was horrible, everything is still handwritten, and took over an hour to be processed, and we were second in line. We were told that our room would be ready by 4pm, which was fine, but when I returned for our key i was told in the course of 1 minutes "oh it will be another 20 minutes, another hour ..." He literally changed his time estimate while walking around the desk!!! I also requested that we not have a room at the back of the property close to traffic, which is exactly what we go. The front desk attended lied right to my face, saying that would not have traffic noise and that it was not at the back; room 2518 is the last room on the south side, closest to the traffic. All night long we heard traffic, emergency vehicles and music. I can't tolerate people lying right to my face.

We were also very disappointed about the wifi fee - not the fee itself, which was $55 for a week, but that it did not apply to the room but PER DEVISE. This was not advertised anywhere, and we were not please. Thankfully my husband found out that the Coffee shop Niko just outside the lobby offers free wifi to it's customers (what a concept!?!?)

The staff at the pool, specifically the "life guards" require more supervision or perhaps a refresher on what "lifeguarding" requires; Every day there would be 3-4 lifeguards walking around the pool, mostly with their backs to the pool, flirting with guest, chatting/hanging out around the activity desk, NOT sitting anywhere close to the lifeguard chair, WATCHING the guest in the pool. The pool is a busy place, full of children, adults (many drinking) and seniors, their priority should be on watching them. I did not feel that my children's safety was their concerns.

And why is the waterfall/water for the slides not kept on? it was only on for 30 minutes a day, which was disappointing for the kids.

Our last comment is regarding the beach area; there is the beautiful white rope that separated the seating area from the public area on the beach. Why is this rope there? we Thought this was to keep the guest in one area, and no guest (like outside vendors) out of the area, but we were constantly asked to look at yet another vendors merchandise, ever few minutes. Some were allowed to walk inside the white rope, and would stand right at the end of the chair asking us over and over again. I Understand that this is how they make a living, but why are some allowed on one side of the white rope and other's not?

We absolutely loved the people of mazatlan, but are hesitant to recommend Moro Beach as resort to stay at.

2  Thank lmeade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 January 2017

Ola, We spent a week at the EL Cid El Moro Beach hotel in Mazatlan. We were there in a Time Share and the room we first got was on the third floor overlooking the Pool and Ocean. The view was beautiful. Unfortunately, the adjoining room door was paper thin and we could hear the squealing of 2 children next door. This went on from about 7 pm to 11 and then back on at 6:45 am. I went to the front desk and informed them of my disappointment and they agreed immediately to change our room for us. We were moved to the 2nd floor beside the Presidential Suite and another suite that was under renovation. It was heavenly quiet there. The room was freshly painted (no Smell) and very clean. It came with a fridge, stove, sink, table and chairs, two queen beds and a nice shower off the toilet area. Great view of the ocean and pool there as well. Cleaning staff were great (Thanks Margarita). The resort is old but well maintained to what I could see. Pool was very cold but the ocean was warmer. Initially we were not doing the all inclusive but soon found that it was quite cheap to enroll so we did. It cost about 700 Canadian for 6 days, all you can eat and drink. They gave us one day free as well. You have to wear the bracelets but so what. Contrary to what people say, the alcohol is NOT watered down. They just mix according to how people ask. They make a killer Caesar. Thanks Thomas you were amazing. Food was so-so but was edible. I was impressed with the La Cascada Mexican cuisine. One crumby thing is you have to reserve dinners at almost all the restaurants. Staff are friendly and helpful.
Only negative thing I have to say is the Time Share demons that start hammering you from the moment you get on the (free) bus ride from the airport to hotel. They will tell you just about anything to get you to sit for 90 minutes the morning after you arrive. Don't get me wrong, they have to make money but we were there on a Time Share and weren't going to buy one. They will offer you all sorts of things, specials, tours, free ride back to Airport but they need you to show up at the 90 minute meeting with a valid Credit Card. lol.. Oh and cab fare is 330 pesos back to the airport. about 20 bucks. There are stores in the resort, make sure you barter. The price can be cut in half of the posted one. The continuous vendor traffic down at the beach is incredible. They are relentless. Word of advice, only pay about 5 bucks for each Mexican blanket and maybe 7 for a beach basket. I saw them at the Mazatlan Market for these process. The seller will probably get mad and walk away but just wait 15 mins and he will be back. Be wary of the silver. It's not necessarily sterling. It's easy to stamp soft tin lol. Over all, we enjoyed how friendly the locals were and would recommend to visit this very cleaned up town. Tourista Policia are everywhere with their lights flashing giving you a sense of security. Oh, there are loads of Canadians there, retired, snow birds and just plain tourists. Had a blast and will definitely be going back for a two week stay next time.

2  Thank adamandrews52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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