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“good choice”

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Hotel Casa Dona Susana
Ranked #24 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 8 January 2018

good service, qualitu=y of the people at reception, clean ess and . al l ok no bar or restaurant in the hotel. but can have acces to 2 others hotel at the same corner. the pool is very nice on the roof.thanks to all. for our good holidays

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Luc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this reviewResponded 4 weeks ago

Dear Luc p
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Sunny Regards

Antonio Robles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 853 reviews

Reviewed 8 January 2018

This hotel is affiliated with the Los Arcos Hotels. Casa Dona Susanna is adults only and we loved their rooftop pool area. They have a great view, nice breeze and perfect WiFi. Lots of lounge chairs up there and it never seems crowded. Also, there’s a bathroom as well. Besides the sunning area, they have chairs and tables under a veranda which is quite comfortable.

Stayed: December 2017, travelled as a couple
Thank 777Deana777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this reviewResponded 4 weeks ago

Dear 777Deana777

We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations.
We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our three facilities and the beauty of our surroundings.

Looking forward to host you again.
Sunny regards.

Antonio Robles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

We had reserved a king bed but was given a room with two double beds. After some argument and them saying they didn't have any king beds, they finally switched us to a king. It smelled horrible, like mildew and had no outside windows. The following day we were able to switch again to a different room. It was only slightly better smelling but still no outside windows. The hotel is stingy with its bottled water and the all inclusive restaurant will not give it out. The food, however is decent and the waitstaff were excellent. The rooftop pool was nice except the noise from construction was extremely loud.

Room Tip: get a room on the top floor if you want sunlight.
See more room tips
Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank MillerPPDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this reviewResponded 4 weeks ago

Dear MillerPPDS

We truly regret that our hotel didn't exceed your expectations. We want to thank you for your feedback, this will help us improve our service and give all of our clients the most memorable vacation.
We would love to welcome you back in the near future and to have the opportunity to show you how important our guests are for us and to make your stay more enjoyable.

Sunny Regards

Antonio Robles
GeneralManager

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Reviewed 5 January 2018

I stayed here for two days as I wanted to be close to the Los Muertos pier. The hotel building itself is lovely with rooms facing into a central courtyard. The room was fine and the shower worked well. I didn't have breakfast but there is free coffee in the reception area. There is a small swimming pool on the roof and a small sundeck. I'd stay here again.

Stayed: December 2017, travelled solo
Review collected in partnership with this hotel
Thank Mished
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this reviewResponded 4 weeks ago

First of all, I want to thank you for choosing Casa doña Susana as your vacation destination and for sharing your experience with us.
We are happy to know that you had a wonderful vacation and that you enjoyed everything we have to offer.
Our main goal is to provide the most personalised and warmest service of all, but most importantly to make you feel at home.

Looking forward to your next visit!

Sunny Regards

Antonio Robles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

This hotel was a great choice. The staff was very polite a friendly. Our room was clean and relatively quite. The roof top pool was a nice surprise. I would recommend this place to family and friends. Great Old Town location!

Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
Thank wjfinn47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this reviewResponded 4 weeks ago

Dear wjfinn47
Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location.

Sunny Regards
Antonio Robles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Puerto Vallarta
#17 On the Beach Hotel in Puerto Vallarta
Price Range: $78 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta

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