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All reviewslos arcosromantic zonecan't beat the locationocean frontfamily hotelall inclusive optionmexican hotelhotel zonemaster suiteall inclusive plangreat vacationlounge chairsinfinity poolpool sidemagdamaleconpv
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Reviewed 19 January 2017

Great Place. Nice rooms, right on the beach in the old section of Puerto Vallarta. All the people that work there are very kind and very warm. The hotel is very traditional. Room had a balcony overlooking the pool and then onto the ocean. The hotel itself was very accommodating to any request that we had.

Room Tip: get one with view of pool and ocean.
Stayed: December 2016, travelled solo
Review collected in partnership with this hotel
Thank Denverboy777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 13 February 2017

Dear Denverboy777

Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service for this family holidays; thank you for making us part of vacation experience.
As you mention our location could not be any better. As we are right in the middle of Down Town. We like to provide a true Mexican and friendly experience for our customers. We really appreciate your recognitions to all of our personal; that’s very motivating. Thank you very much for your visit.
We can wait to have you back for another wonderful vacation here, at your home away from home, Playa Los Arcos. No doubts that we will be attending you as you deserve all the time.

Best Regards
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017

The hotel is great for location i.e. walking, sight seeing, restaurants, entertainment and the beach. We have been coming here for several years and enjoy the hotel amenities and comfortable rooms. The staff is very friendly and helpful, especially Martha at the front desk.

Room Tip: We like a room with an ocean view and private balcony.
Stayed: December 2016, travelled with friends
Review collected in partnership with this hotel
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 13 February 2017

Dear William M

Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service all of those marvelous years. Thank you very much for your loyalty.
It is our goal to make you feel at home when you are here. And we really are amazed to know that in this special case we made it happen. You can be sure that Martha at the front desk is going to be really motivated by your recognitions. Thank you very much for your comments.
We are looking forward to have you back home again. No doubts that we will be attending you as you deserve all the time.

Best Regards
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2017 via mobile

We purchased a deluxe room but instead got a standard with two beds. My fiancée was fine with that so we didn't make too much of a fuss. We were in the center of the city which was awesome because we could walk to everything no need for taxis or bus. Every morning at about 7 or 8 there would be a soft hum of Mexican music it was nice. Shower was clean, tile floor, and comfortable.

Stayed: December 2016, travelled as a couple
Thank Midwess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 12 February 2017

Dear Midwess

Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service for your recent holidays; thank you for making us part of vacation experience.
As you mention our location can’t be beat as we really are in the middle of the romantic zone. We are a small chain of a very Mexican stile and family oriented hotels that are always looking to provide a nice and real Mexican experience to our customers. We really appreciate your visit.
We are looking forward to have you back for another wonderful vacation here, at your home away from home, Playa Los Arcos. No doubts that we will be attending you as you deserve all the time.

Best Regards
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

Terrific location in old town, friendly staff. Beautiful pool(s) right on the beach, great restaurants in the area, handicraft markets and good shopping for every price range, excellent little coffee bars for breakfast within a couple of blocks, spectacular artwork on Malecon Boardwalk along the beach to town center 20 mins away, breathtaking scenery.
Definitely book Junior Suite or above with ocean view and/or balcony; "superior" rooms are tiny, no view. Bathrooms are small, lots of towels but no washcloths. Extra toiletries and facial tissues available at nearby farmacias.
US dollars or Mexican pesos equally acceptable; ATMs and banks everywhere.

Room Tip: Book Junior Suite or above with ocean view and/or balcony. "Superior" rooms arre really tiny, barely fit bed, no view.
  • Stayed: January 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Allane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 12 February 2017

Dear Allane W

Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service for this family holidays; thank you for making us part of vacation experience.
It is our goal to make you feel at home when you are here. As you mention, we are we count with a really nice location in the romantic zone. We are happy to find out that your experience was enjoyable. Thank you very much for your visit.
We are looking forward to have you back for another wonderful vacation here, at your home away from home, Playa Los Arcos. No doubts that we will be attending you as you deserve all the time.

Best Regards
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

This was our first stay at this hotel and we loved it!! Great location and great staff. Everyone was very friendly and helpful. Would definitely recommend this hotel to friends and family. We will definitely be back

Stayed: December 2016, travelled with family
Review collected in partnership with this hotel
Thank maggibantam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 12 February 2017

Dear Maggibantam

Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service for this holidays, thank you for making us part of your vacation experience.
We are really happy to find out that you have enjoy of s really good time here in our beautiful Puerto Vallarta. We are hoping to provide the best experience for our customers while they choose to visit us. Thank you very much for all of your recognitions. We really appreciate your visit.
We can wait to have you back home to Playa Los Arcos. No doubts that we will be attending you as you deserve all the time.

Best Regards
Antonio Robles Rojas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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