From the time we arrived, to the final checkout, I was impressed. Having traveled to Mexico a dozen times, this was far and away the best experience we have had. The check in, the room, the wait staff at the pool, the restaurants, and the concierge desk was helpful, kind and motivated to help us in every way possible. When we missed the departure time for our romantic cruise due to a website error, the concierge connected me with the Vallarta Tours directly and within five minutes we had rescheduled and saved hundreds of dollars.
My wife and I met the Director of Operations, Fred Ruiz in the foyer on our third day and he was very interested in our experience and we chatted for five minutes about the excellent quality of his Marriot. We also met him two days later walking the facility/pool, and he recognized us and expressed genuine concern about our experience. This type of customer service and connection take this Marriot facility to the next level, and it is my favorite vacation so far. More
- Free Parking
- Breakfast included