We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
10 people are viewing this hotel
Sheraton.com
US$117
View Deal
Free cancellation until 13/03/21
Expedia.com
US$117
View Deal
Free cancellation until 13/03/21
Hurb
US$191
US$101
View Deal
SAVE US$90
Free cancellation until 11/03/21
Official HotelUS$191
Hotels.comUS$117
eDreamsUS$117
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (5,732)
Filter reviews
5,733 results
Traveller rating
3,196
1,506
577
233
221
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,196
1,506
577
233
221
Show reviews that mention
All reviews time share la villita club level vacation club pool bar close to downtown mexican fiesta all inclusive package ocean view concierge desk timeshare presentation buffet restaurant pool side our waiter nice resort a la carte restaurants lounge chairs
Selected filters
Filter
Updating list...
28 - 33 of 5,733 reviews
Reviewed 29 January 2021

Sheraton was just what we needed to take a break. From the lovely club lounge and staff to the great happy hours at the pool, everyone was kind and in good spirits!!

We walked to town a few times which was great and not too far.

We also love the 2 different pools. We don’t have kids so to be able to go to another pool when the kids were playing was a great extra option that a lot of places don’t have.

We had a very memorable late night snack at their sports bar in the middle of the pouring rain.

These are great memories we will always cherish and we can’t wait to be back very soon!!!

Date of stay: December 2020
Trip type: Travelled with friends
Thank Samantha1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo Pacheco, Director General at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded 29 January 2021

Dear Samantha1128,

We appreciate you have taken the time to share such an enthusiastic review about your recent stay to Sheraton Buganvilias. We are overjoyed to read that you’ve enjoyed your stay, especially the attention of our staff.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management for such a great review and for you recommendation.

We sincerely hope we can have the honor of being your hosts again in not too distant future.

Best regards,
Rodolfo Pacheco
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021

Enjoying a wonderful stay at the Sheraton Buganvilias in PVR. Very accommodating staff. Resort is very clean and beautiful. Also want to mention the pool service was OUTSTANDING. Gamaliel, our waiter, was the BEST! Very cheerful and was always there to help us with our needs. We will definitely visit this paradise again.

Date of stay: January 2021
    • Value
    • Rooms
    • Service
Thank Macymomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo Pacheco, Director General at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded 27 January 2021

Dear Macymomma,

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

We are delighted to know that you enjoyed Gamaliel's friendly service. He takes pride in offering you the best attention. We highly appreciate your comment here and have shared it with Gamaliel. We look forward for your next visit.

Best regards,
Rodolfo Pacheco
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021 via mobile

Just returned home having enjoyed one of the best vacations I have ever had. The reason for that was simply the people who work here. From the manager on down every encounter was happy and positive.
The rooms, food and drinks were all as usual very good.
The vibe was quiet and relaxing. No getting up early to sit near the pool. Everyone I saw followed the covid rules and wore masks.
I felt safer there then I thought I would. Getting covid test to return home is no issue. Available at this hotel currently.

There are many people I would like to personally thank for going above and beyond in their service.

Juan -buffet breakfast
Daniel- front desk
Gabriela- front desk
Elfego (Italian and buffet)
Javier (pool)
Manuel (pool)
Nestor (buffet and fantastic flaming coffee)
Angel (lobby bar)
Leslie (pool activities)
Gabriela (pool)
Adriana (lobby bar)
Rigoberto (Italian)
Alfredo (dinner buffet helper)
Ivan (dinner buffet server)
Andres Ramos (breakfast server)
Oliverio (breakfast server)
Gama (pool) - this man is amazing. He will become your friend. Went way above and beyond for us.

Thank you all so much and we hope you will soon be back to giving more people wonderful vacations.

Date of stay: January 2021
Trip type: Travelled with friends
Thank 3julier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo Pacheco, Director General at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded 27 January 2021

Dear 3julier,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sheraton Buganvilias. We are overjoyed to read that you’ve enjoyed your stay, especially your room, the pool, and all facilities we have and of course the service of our friendly staff.

We appreciate your gracious comments as it shows our consistency in maintain the Sheraton brand standards. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We sincerely hope we can have the honor of being your hosts in not too distant future again.

Best regards,
Rodolfo Pacheco
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021

I had a great time in this hotel back next year,in the hotel the food was amazing the pool area had the best snacks and drinks, in the morning the service was amazing and at night dont even mention it the service was the best with the waiter Raul martinez he did some flaming cafe for my dads birthday and it was expectacular! He offer us the best food and drink!
Ill see you next year!!

Date of stay: January 2021
Trip type: Travelled with family
1  Thank WestTexasRules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded 26 January 2021

Dear WestTexasRules,

Many thanks for taking the time to leave your kind words and observations following your stay with us at Sheraton Buganvilias.

We are delighted to know that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to Raulwho take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home next year.


Best regards,
Rodolfo Pacheco
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021

I would like to commend Jorge Zarate, from the Spa, for an apology he extended for the actions of another staff member. I'm not going to mention the other person's name or position, as I'm not trying to create problems for anyone.

Jorge had witnessed a minor argument I had had with this staff member, and a couple days later found me by the pool and graciously offered an apology on behalf of the hotel. We chatted for a while and I thanked him profusely for his actions, actions he certainly didn't have to take and which I didn't expect. This is my third year at the Sheraton, and I have been almost unfailingly impressed by the staff in general.

But Jorge went above and beyond. Thank-you again, Jorge, for such exception attention and service.

I'd also like to give a shout-out to the pool servers, Marcos and Thanya and Adrian, by the owners' pool. They're always friendly and helpful.

The Sheraton complex is a fabulous place. Love the pools and the gym and the tennis club.

Date of stay: December 2020
    • Location
    • Service
Thank jenmurty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center, responded to this reviewResponded 25 January 2021

Dear jenmurty,

We would like to thank you for your preference in our resort as your gateway in Puerto Vallarta. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that Jorge´s service was above and beyond. Thank you for sharing the situation through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

Our staff is always striving to deliver the most memorable experience to our valued guest. We highly appreciate your comments here and have shared it with Marcos, Thanya and Adrian.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Best regards,
Rodolfo Pacheco
General Manager
Sheraton Buganvilias Resort & Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews