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“Mixed feelings about this place”

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Crown Paradise Club Puerto Vallarta
Ranked #46 of 123 Hotels in Puerto Vallarta
Reviewed 24 May 2017 via mobile

My family and I spent 6 days here. It was our first trip to Mexico to an all inclusive with our kids 4&3 my husband and I have been to many others throughout Mexico but this was the first with our kids. Based on the reviews we decided this was the best for a family friendly vacation. When you first get there the registration area is oddly placed or feels like a central bus station. Takes forever to get registered. Nothing warm and inviting like all other resorts. When we got there our room wasn't ready and it was already check in time. They said for us to go change into our swim clothes using the tiny ground bathroom stalls (rolling around 4 luggages!) No thank you we'll wait. We went to eat in the buffet to give them over an hour to get our room ready. Come to find out it would be another 2 hours because the AC wasn't working on the floor. 4 hours later still no room and two very exhausted toddlers, we started to get upset and I asked for the room regardless of the AC. I just wanted a private area where we could unpack and get dressed. We got into the room and it was just old, outdated and smelled moldy. We unpacked, changed and went to the pool to give them more time to get the AC fixed, now 6 hours later still no AC. I called the front desk and asked them to just change our room. We now needed to bathe our kids and put them to bed. Well 4 phone calls later and very rude customer service (and I was speaking fluently in Spanish to them) I got really upset and ask them to send up a bell boy to get our luggage because we're leaving they finally decided to move us to another floor. Our kids ended up going to sleep extremely late which made us frustrated and mad how our vacation was starting. I had to give the bell boy all the bedding from the new room and switch it out from the first room because they had questionable stains on it. He personally called the front desk to tell them about it and he got nowhere so we just did it ourselves. To top it off the AC wasn't even great in the new room, so we just got use to sweating every time we came into our room. My daughter got several bug bites over night which I found the mattress to be moldy in spots (not mosquito bites which they also got! Side note: Always bring mosquito repellent) Not a great first impression at all!! Now for the positives...the layout of the family room I loved. Haven't seen many resorts with a small area with bunk beds and a small TV just for the kids. It totally allowed for my husband and I to watch TV or read once the kids were asleep because they had their own area. The grounds of the hotel were amazing and just perfect for kids. Our kids had so much fun using the different pools, playing on the beach, watching a pirate ship go by, the nightly shows, etc! The food was great!! Best food from all the different resorts we've been to. The kids buffet (lowered so they can see) was perfect for our picky eaters and they were excited to be able to see all their options. Many "American" options available for kids. Great authentic Mexican options at the buffet. Drinks were decent. If it wasn't for the terrible start and the very underwhelming room (with a terrible view to a parking lot) the trip would have been great. Needless to say the issues with the rooms was enough to not want to come back. Feeling comfortable in our rooms are on the top of our list for a vacation. If this isn't a priority for you, the rest of the resort makes up for it!

Stayed: July 2016, travelled with family
2  Thank Jari108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 8 June 2017

Dear Jari,

Thank you very much for your review.

We apologize if the first impressions were not as we would like to provide. We have shared your feedback to our Housekeeping Manager for working and improving with his team the cleanliness time, always caring the Company standards, besides of sharing responsability with our Engineer of Maintenance for the AC. Let us share you that, we have done an investment of chillers that will be providing air to the rooms of the building where you were staying.

We hope to have another chance to welcome you and offer a better experience among us.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 - 38 of 1,739 reviews

Reviewed 23 May 2017

Excellent staff, clean rooms, the kids loved all of the activities, close to the marina, nice beach, lots of beach chairs and covered areas, kids loved the pirate ship pool, I would highly recommend Crown Paradise Resort and would stay there again and again. Thanks to all the staff that made our stay so enjoyable.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank gonormab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 26 May 2017

Dear Gonormab,

Thank you very much for choosing us to spend your familiy vacation in Puerto Vallarta.

We are excited to read that your first visit to Mexico was memorable and your stay at Crown Paradise Club Puerto Vallarta was great. We do appreciate a lot your wonderful recomendation through this webpage for the rest traveller community.

Thank you again and we are looking forward welcome you pretty soon.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

Where should I start? The facilities were ample, there were plenty of places to get a drink from smiling faces, more pools than we needed, always enough beach chairs under the shaded huts, and plenty of places to grab a bite to eat. The rooms were pretty basic, but we weren't in there much at all... but at night we definitely appreciated the triple bunk bed.

We got to use the Kid Club and we got to check out all the club Nitro shows, both were amazing and our children and my husband and I loved it. There were activities all day, opportunities to zip line, bingo, and water polo games.

The buffet was amazing. We went to all the specialty restaurants, but honeslty preferred the food and the ambiance at the buffet. The service was amazing everywhere. We purposely spent most of our time in Raul's section, because he kept the drinks, including the chocolate milk, coming.

Again, we had a fantastic time. If you've got children, I cannot think of a better place to stay. They had kid themed menu drinks and our children could head up to the bar and order a cold drink to bring back to the pool, hot dogs, nachos, popcorn... everything they needed to snack on during the day.

We will absolutely be back, time and again! Our three sons had a fantastic time!

Room Tip: If you stay by the activity pool, it's a little loud. A balcony overlooking the main pool is go...
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  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Misty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Misty,

We thank you for sharing your overview about your recent visit at Crown Paradise Club in Puerto Vallarta.

Is for us a huge pleasure to read that your family vacation was amazing and we did exceed your expectations with our facilities, activities for kids, food selection and service provided from our staff, mainly Raul. Let us assure you that we will share you compliments with him.

We are looking forward welcome you back pretty soon.

Sincerely,

Salvador Sánchez
General Manager

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Reviewed 16 May 2017

Or stay at the resort was absolutely wonderful.The cleanliness is very much appreciated and the staff demonstrated exceptional customer service. We lovef that there were areas that are kid friendly however also areas for the adults to relax. My entire family and I are planning another vacation and am highly considering your resort

Stayed: April 2017, travelled as a couple
Review collected in partnership with this hotel
Thank dolzar69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Dolzar,

Thank you very much for your review of Crown Paradise Club.

We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with memorable experiences.

We are looking forward welcome all of you on your next family vacation.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

The room was ok but everything was geared towards the kids having an amazing time. The staff were the best of anywhere I've stayed in every department. At first we had an issue in our room upon arrival. The consierge went above and beyond upgrading our room free of charge. Then Abraham and team made sure my kids had a blast whenever he saw them.

Room Tip: Don't count on reliable internet. And don't expect 5 star room and food. But your kids can h...
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Stayed: April 2017, travelled with family
Review collected in partnership with this hotel
1  Thank shirjang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Shirjang,

We thank you for sharing this wonderful review of our hotel Crown Paradise Club in Puerto Vallarta.

We are very pleased to read that your family had such an amazing time with us and was very good for your wallet. Our Concierge Team works to provide the better experience and we are so happo to learn that they did it again. We will pass your shout-out to Abraham from Entertainment Team and rest of our Team.

We do hope to welcome you back in a near future.

Sincerely,

Salvador Sánchez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Puerto Vallarta

Address: No.1 Paseo de las Garzas | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Puerto Vallarta
Price Range: $222 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
A MODERN FAMILY-FRIENDLY ENVIRONMENT The ambiance here at the Crown Paradise Club Puerto Vallarta, All Inclusive Resort is one of casual family fun. Our oceanfront resort was designed with myriad places to have fun and relax with an aquapark with 9 slides a pirate ship and a castle, big jacuzzi with swim up bar for adults, 3 a la carte restaurants and more... All the fun for big and small! ... more   less 
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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