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Reviews (2,206)
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Reviewed 23 May 2017

Excellent staff, clean rooms, the kids loved all of the activities, close to the marina, nice beach, lots of beach chairs and covered areas, kids loved the pirate ship pool, I would highly recommend Crown Paradise Resort and would stay there again and again. Thanks to all the staff that made our stay so enjoyable.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank gonormab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 26 May 2017

Dear Gonormab,

Thank you very much for choosing us to spend your familiy vacation in Puerto Vallarta.

We are excited to read that your first visit to Mexico was memorable and your stay at Crown Paradise Club Puerto Vallarta was great. We do appreciate a lot your wonderful recomendation through this webpage for the rest traveller community.

Thank you again and we are looking forward welcome you pretty soon.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

Where should I start? The facilities were ample, there were plenty of places to get a drink from smiling faces, more pools than we needed, always enough beach chairs under the shaded huts, and plenty of places to grab a bite to eat. The rooms were pretty basic, but we weren't in there much at all... but at night we definitely appreciated the triple bunk bed.

We got to use the Kid Club and we got to check out all the club Nitro shows, both were amazing and our children and my husband and I loved it. There were activities all day, opportunities to zip line, bingo, and water polo games.

The buffet was amazing. We went to all the specialty restaurants, but honeslty preferred the food and the ambiance at the buffet. The service was amazing everywhere. We purposely spent most of our time in Raul's section, because he kept the drinks, including the chocolate milk, coming.

Again, we had a fantastic time. If you've got children, I cannot think of a better place to stay. They had kid themed menu drinks and our children could head up to the bar and order a cold drink to bring back to the pool, hot dogs, nachos, popcorn... everything they needed to snack on during the day.

We will absolutely be back, time and again! Our three sons had a fantastic time!

Room Tip: If you stay by the activity pool, it's a little loud. A balcony overlooking the main pool is good for night shows at the pool.
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Misty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Misty,

We thank you for sharing your overview about your recent visit at Crown Paradise Club in Puerto Vallarta.

Is for us a huge pleasure to read that your family vacation was amazing and we did exceed your expectations with our facilities, activities for kids, food selection and service provided from our staff, mainly Raul. Let us assure you that we will share you compliments with him.

We are looking forward welcome you back pretty soon.

Sincerely,

Salvador Sánchez
General Manager

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Reviewed 16 May 2017

Or stay at the resort was absolutely wonderful.The cleanliness is very much appreciated and the staff demonstrated exceptional customer service. We lovef that there were areas that are kid friendly however also areas for the adults to relax. My entire family and I are planning another vacation and am highly considering your resort

Stayed: April 2017, travelled as a couple
Review collected in partnership with this hotel
Thank dolzar69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Dolzar,

Thank you very much for your review of Crown Paradise Club.

We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with memorable experiences.

We are looking forward welcome all of you on your next family vacation.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

The room was ok but everything was geared towards the kids having an amazing time. The staff were the best of anywhere I've stayed in every department. At first we had an issue in our room upon arrival. The consierge went above and beyond upgrading our room free of charge. Then Abraham and team made sure my kids had a blast whenever he saw them.

Room Tip: Don't count on reliable internet. And don't expect 5 star room and food. But your kids can have an amazing time if you take advantage of everything offered.
Stayed: April 2017, travelled with family
Review collected in partnership with this hotel
1  Thank shirjang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 20 May 2017

Dear Shirjang,

We thank you for sharing this wonderful review of our hotel Crown Paradise Club in Puerto Vallarta.

We are very pleased to read that your family had such an amazing time with us and was very good for your wallet. Our Concierge Team works to provide the better experience and we are so happo to learn that they did it again. We will pass your shout-out to Abraham from Entertainment Team and rest of our Team.

We do hope to welcome you back in a near future.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2017 via mobile

My wife and I are back from a "dental vacation". We were welcomed by our nice front desk staff and stopped at the lobby bar, we were served quick and that summed up the rest of the trip. Super fast and efficient service. Very pleasant staff willing to bend over backwards to make our stay excellent. Met an extremely friendly worker Freddy. He was excellent with the zip line children and noticed his performances on stage were great. He was very polite and answered lots of questions I had about the resort and it's shows etc. Gustavo was an excellent bar tender and went the extra mile to make us excellent drinks each day. Good times will be had by all who come here for an all inclusive vacation

Stayed: April 2017, travelled as a couple
Thank sighttosee44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Social Media Ambassador at Crown Paradise Club Puerto Vallarta, responded to this reviewResponded 12 May 2017

Dear Sighttosee,

Thank you for your wonderful review of our resort. We greatly appreciate the time you have taken out of your day to provide the Resort with your comments.

All team at Crown Paradise Club strive to ensure that they are providing a wonderful service. It is great to read of your interactions with our staff, as well as you delight with the amenities that the Resort has provided for you; please trust that we will share your comments with our colleagues.

We look forward welcoming you back to your home Crown Paradise Club in Puerto Vallarta.

Sincerely,

Salvador Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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