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Puerto de Luna Pet Friendly and Family Suites
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Reviews (228)
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All reviewssuperior suitestandard hotel roomeasy beach accessplace to sleephotel complexmexican style hoteltravel to puerto vallartarooms are bigair conditionerfull kitchenluxury resortwonderful hoteltaxisroomyloungersmaleconunits
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27 - 32 of 228 reviews
Reviewed 5 November 2016 via mobile

Nothing as promised!!!!
I was guaranteed a patio to have breakfast .....I guess a patio door with grates over it is a patio
Internet service didn't exist until we signed on as the room next door
The kitchenette had nothing to offer two mismatched plates ,two of each bent up cutlery and a coffee pot that had a maggot in
No pots or pans and a knife that barely cut butter
When we arrived there was not bellmAn to lug our luggage to the back building then up three sets of stairs
Friends who picked us up at the airport helped us take our luggage and groceries upstairs were amazed when we went to check out ......... we were charged 180 pesos because they were there after 7pm
People who said the staff was friendly must have found the one nice nite clerk
The day staff couldn't crack a smile

Stayed: November 2016, travelled with family
Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 10 November 2016

Dear Kevin,

It is a shame that you’ve had a bad experience in our hotel. We’re concerned about your opinión through this site because we didn’t recieve any request or specification about the room you’ve had taken on your last vacations, otherwise we would’ve made everything to please your requests. And when I personally asked you about your stay in Puerto de Luna you said everything was good except for the wifi issue that we fixed. No claims about the kitchen, clean or maintaniance service issues that we are always willing to solve, which make us think all this situation was because of the payment we asked you for at the reception desk for the persons you brought with you after midnight, and even tho they were not allowed, we told you we’ll just ask you for the payment of one of them in case they don’t check out in time.

There was a conmosion at the moment you refused to pay when you already agreed to do it. We are sorry that this whole situation made you change your mind about Puerto de Luna.

Regards,
Luis Peña
Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016 via mobile

In August my husband and I stayed at Puerto De Luna for 24 days. We really enjoyed our stay at the hotel. They were really friendly and accommodating. We upgraded our room about half way through our trip and it was really easy to do and they were happy to make the arrangement for us. Cris was very friendly and helpful with anything we needed and we would like to give him a special thank you for being so wonderful to us. He truly is an asset to the hotel. The room was lovely and had an amazing air conditioner and our wifi worked great. The pool is large and beautiful and we enjoyed the animals that are allowed to stay and it made the hotel feel warm and welcoming. The breakfast cafe had good deals on breakfast and we enjoyed the condo style atmosphere. All in all we really enjoyed our visit and will stay at the Luna next time we visit. We are even considering long term rental for an apartment, they have really good long term rental prices as well. It's close to downtown and next to a bus stop which made traveling to the trendy spots easy but also travel to the airport and to Nuevo Vallarta easy as well. It's set back a ways from the main road (not far) so you feel secluded even though your near everything. It was quiet and peaceful at night and it is next to a trendy food cart court that was great for dinner when we didn't want to go far. Anyone wishing to travel to Puerto Vallarta should stay at the Luna if you want a fantastic deal at a nice hotel. 5 out of 5 stars, we highly recommend Puerto De Luna :-)

- Michelle and Christopher

Stayed: August 2016, travelled as a couple
2  Thank mlastanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 4 November 2016

Dear Michelle and Christopher,

It was such a pleasure to be your host during your last adventure in town, thank you so much for providing these comments about Puerto de Luna, that way you give to the travelers another nice place to stay. Everything we did for you was worth it, because you were great guests and we all felt confortable having you in home. I hope you give us the chance to be your new house in the future, it would be amazing.
Remember we’re one call away from you.

Regards,
Luis Peña
Concierge


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2016

Our overall experience was very good.
The staff was friendly and helpful. Some technical difficulties with the internet were slow to fix but they got sorted out at the end.
The rooms are comfortable though not perfect but well kept and working. We had a very large room with a living room and kitchen. Our room was equipped with new dishes a medium size fridge and a gas stove. It made it easy to make quick meals and for a longer stay it's ideal.
In general the place is well located, close to many attractions and a walkway to the beach. Right in front of the hotel you can find any type of transportation you might need. Taxis, buses and car rentals are all within easy reach. There is a supermarket and shopping mall a block away. Good places to eat from fast food to beach food to fancy restaurants. All you need to do is look around and ask if needed.
The old town is a short bus ride away or a long but nice beach walk.
Overall we enjoyed our stay and was well worth the money we paid.

Room Tip: Look at the details. If it you are looking for a room with a kitchen or not
  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank EnriqueA25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 5 August 2016

Dear Enrique


We are glad to know you enjoyed your vacations in our hotel. Puerto de Luna All Suites Hotel is recognized by its quite and traditional atmosphere and we appreciate that our guests let us know they get along with it. Thank you so much for your comments and mention some things this hotel has to give, adding our entire disposition to serve you in everything you need.
We'll be waiting for you and your family to make you feel home with the spell that Vallarta offers to all its visitors, remember we’re one call away.

Regards, Luis Peña
Concierge


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016

Great location...good service...very comfortable...the staff is helpful and very polite....the concierge was an outstanding young man who was full of great tips and knew all the area discounts on food...
A welcoming place to stay....not a busy nightlife party atmosphere...this is the place to stay for r&r...

Room Tip: Very comfortable...nice Mexican rustic decor.... Missing a blowdryer and a microwave... Other than that it was excellent.
Stayed: July 2016, travelled with family
Review collected in partnership with this hotel
Thank rebecca v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 27 July 2016

Dear Mrs Vindiola,
We've been pleased to have you as our guest and could offer you a nice stay in the city. Thank you so much for all your compliments. Our staff will be glad to know about your comments that help us to improve our service and meet your expectations. Give us a call on your next trip to Puerto Vallarta to have everythng set up for you once again.

It will always be a pleasure, your concierge
Luis Peña

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Reviewed 20 July 2016 via mobile

Is the second time we are staying here, and one more time we are very please, the guys at the front desk Luis, Ingrid and tecnicly everyone was very nice and helpful, my husband and I enjoy very much to stay here, the WI-FI worked perfectly, the room was big and clean and it had a kitchenette, everything was perfect, we are looking forward to go back to our adventure in the solar system (every bulging is named after a planet) .

Stayed: July 2016, travelled as a couple
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this reviewResponded 27 July 2016

Dear Andrea,

It's always been a pleasure to be your host, once again. The whole team apreciate your mention and is excited to create a new nice experience for you and James in our solar system. Thank you so much for your comments and preference. xx

Your concierge, Luis Peña

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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