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Reviewed 4 weeks ago

Great place to hang out and meet new people. Food is ok and service and drinks were awesome. Helpful with planning excursions. Could use more help in the bar at the pool. The view is spectacular and listening to the waves was awesome.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mvaughn1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear mvaughn1973,
Thank you very much for choosing us, we hope to see you soon on your next vacation.
Regards.
Sergio Valencia - General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed at the Grand Fiesta Americana in Puerto Vallarta in April 2021. The service and hotel was excellent! It's clear everyone who works there loves their job.The food is amazing; we tried every restaurant and we loved them all! Never had to wait for a table. Juan and the entertainment team at the pool made every day interesting! Ernesto and the rest of the pool waitstaff were attentive and kind, we never had to wait long for a drink! Blanca and Rigoberto at Serrano Station made our last dinner special and even brought us a cake that wasn't on the menu. Oscar, Angela, Mike, Benjamin, Angel, and Enrique at the Shore Grill were great and gave us excellent service. We both had spa treatments and enjoyed every second! Jean was very helpful getting everything booked. Nayelli gave a great massage! The only negative was you could kind of hear the pool music/entertainment from the treatment room, but it was easy to ignore. The included COVID test made travel worry-free. Overall wonderful experience and we will definitely be back!

Room tip: Rooms on the third floor and above have the best views, any lower may have obstructed views.
Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
Thank lauraabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear Laura.
Thank you very much for choosing us, we hope to see you soon on your next vacation.
Regards.
Sergio Valencia - General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My husband and I came for our babymoon (had originally planned for a honeymoon the year prior but the last year changed some plans) and we had the best time! We stayed on the 13th floor and the view was gorgeous.

Food: our favorite restaurant was Rojo Corazon and our server Aurelio was fantastic! We loved the food and service so much we went back two nights in a row. The pork pibil and churros were our favorite things to get!

Activities: I joined the water aerobics every day at 12 with Luis, Juan and Abraham. Also made bracelets with Abraham. Felt safe during each activity and had such a fun time.

Room service is very slow so it is better to go get food at one of the restaurants. Enjoyed the cevecheria when we were at the pool. Delicious fish and shrimp tacos. Also liked the quesadilla and nachos from the pool or watermelon salad and burger or tacos from the shore grill.

Breakfast was my favorite at Dbrick. Ricardo and Samuel were so accommodating. I had a craving for iced coffee and they made me a frappe type drink which was delicious. The made to order omelets and buffet items were all delicious as well.

You must stop by the sweet shop on the main floor as well as they had the best donuts!

Even though I could not enjoy the alcohol, i was served delicious juices, fruit punch and lemonade. We rented a cabana each day as we booked through costco travel and received a credit to spend. We spent each day relaxing and swimming and enjoyed our time!

Room tip: I would recommend upgrading to the floors 8 and above. Floor 4 is the main floor so heavy traffic
Date of stay: March 2021
    • Value
    • Rooms
    • Service
Thank AlliR428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear AlliR428.
Thank you very much for choosing us, we hope to see you soon on your next vacation.
Regards.
Sergio Valencia - General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Just a quick note,
Great place to relax and enjoy life
Clean,friendly,
Make sure you stop at Yuu restaurant
Meet chef Ivan.
His assistant Misael.
Meseros,
Luis,Manuel, Sandra the managear
It's great place where everyone calls you by name .

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Q7906JOgeorged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Thank you very much, your review is very important to us.
We are glad you enjoyed your stay with us, we hope you visit us on your next vacation.
Regards.
Sergio Valencia - General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

My biggest problem with all-inclusive system is that either everything is extremely cheap to the point of not being able to eat nor drink anything, or that the fares are so expensive that one weekend will cost you as if you were staying for 10 nights...

At this property we were able to have an amazing experience for a reasonable price. Not cheap, but reasonable for what we get.

Since we arrived we were welcome as VIPs. The staff recognized my loyalty rewards level and offered a lot of benefits and discounts (thanks!).

Food and drink are amazing. Maybe not the top level of each brand, but again, amazing for what you pay. Except for the Italian restaurant which was extremely bland, all other venues were exceptional.

Every place was extremely clean and neat. Specially the pools were impecable.

Beach area is semi-private, comparing the amazing sea colors to the Caribean.

Full equipped gym (good).

Rooms are well appointed, they feel renovated, all facing the ocean with luxury toiletries.

Probably the best of our stay was the staff. Definitely. We didn't receive a "no". All requests and demands were fulfilled to satisfaction. Everyone will greet you and interact with a smile (even below the facemask). I do not want to skip anyone but I don't want to lose the opportunity to mention special people who had a very positive impact on our travel:

- Gilberto, Jorge, Selerino and David (the manager) from La Cevichera really made a difference. We had lunch there everyday and they are so warm, attentive and professional that even food and drinks tasted much better because of them! Gracias por todo.

- Fernando from Grand Club front desk delivered a personal service and made sure we had everything we needed at every second.

- Diana from the pool bar made sure we had always a fill glass in our hands. Always masterly prepared and with a huge smile.

Really sorry for not being able to mention everyone, because really all of them deserve a huge recognition.

I'm so confident to say that this is my favorite hotel all over the country, not only PV. I will come back extremely soon.

Date of stay: April 2021
    • Value
    • Rooms
    • Service
1  Thank Ruben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sergio Valencia FGPV, Director General at Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only, responded to this reviewResponded 4 weeks ago

Dear Ruben R.
Thank you very much, your review is very important to us.
We are glad you enjoyed your stay with us, we hope you visit us on your next vacation.
Regards.
Sergio Valencia - General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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